UX Planet

JUNE 1, 2025

Case Study:MINDBODY MINDBODY, a leading platform for health and wellness businesses, used funnel analysis on its Activity Dashboard to better understand user engagement patterns. Revenue: Monetizing Delivered Value The revenue phase of the AARRR funnel focuses on the ability to monetize the value delivered to users.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

MARCH 12, 2024

Examples of company activity metrics include customer satisfaction score, revenue, and profit margin. For example, a project management platform may define new user activation as when a user creates their first project. If 400 out of 1,000 users do that, the activation rate will be 400/1000 = 0.4 The CAC score.

Onboarding KPIs 105

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 105

Userpilot

JULY 10, 2024

A customer experience strategy revolves around tracking customers’ sentiments and perceptions about interactions with your brand across all touchpoints and aims to improve customer satisfaction. Customer experience has a broader scope, covering all customer perceptions. What is customer experience?

Customer Experience 110

Customer Experience User Testing Customer Feedback Data Visualization 110

Userpilot

SEPTEMBER 7, 2023

TL;DR Analyzing customer data helps you offer personalized experiences, increase customer satisfaction and loyalty, and improve decision-making. To collect both quantitative and qualitative data, you should use user surveys, event analytics , and dashboards to track core metrics. How to apply this trend?

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

OCTOBER 19, 2024

Highlight any improvements that enhance existing functionality Clearly explain how the improvement will enhance the user's experience and quantify the improvement if possible. For example, telling users that the dashboard loading time has been reduced by 50% shows commitment to continuous improvement to keep them happy.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

OCTOBER 10, 2024

Airtable’s onboarding is effective in getting users involved with the product’s visual customization. But it could do better by guiding users directly into their personalized workspace after setup instead of using a general dashboard. ‹ › Airtable onboarding. What is customer onboarding in software?

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

MARCH 25, 2024

User sentiment analysis is the process of collecting user feedback data and analyzing the sentiment and intent behind it using tools like natural language processing. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Book a demo to learn more.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

OCTOBER 31, 2024

Product analytics tools : Platforms that allow you to track and analyze user interactions within a product to help you optimize the user experience and improve product performance. If you’re short on time, refer to the summary table below: Tool name Best for… Free plan? Free trial? Userpilot survey template library.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 23, 2024

We also share 10 customer experience best practices that will help your product exceed customer expectations and retain them long-term. TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Book the demo!

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

Userpilot

MAY 17, 2025

This strategy works best for meditation apps, fitness trackers, language learning apps, and news apps, or any product that serves different types of users with different goals. Instead of a static dashboard, users see a tailored path that feels relevant every time they open the app. FAQs What is good retention for an app?

Feedback Software 69

Feedback Software User Testing Strategy Customer Experience 69

Userpilot

SEPTEMBER 30, 2022

Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. It’s the sum of a customer’s digital interactions with your brand. Increased customer satisfaction.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

FEBRUARY 12, 2025

You log into your dashboard, check your DAU/MAU ratio, and see an upward trend. Think about Duolingos streak feature users log in daily, but are they actually engaged or just avoiding losing their streak? Product stickiness refers to how frequently users engage with a product and how essential it becomes in their daily workflows.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MAY 17, 2025

Customer loyalty(retention): With a mobile onboarding tool such as Userpilot , you can send regular prompts, personalized content, and thoughtful push notifications, and keep satisfied users returning. At this stage, delighted users can refer other people and give reviews about your app. Userpilots Analytics dashboards.

Analytic Tools 62

Analytic Tools Research Software Feedback Software Data Visualization 62

Userpilot

JULY 13, 2023

TL; DR The company’s growth rate refers to the measurement of variables that indicate a company’s growth over time. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. The formula of Customer Acquisition Costs (CAC). Your CAC was $(50,000/200) or $250.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 20, 2024

Thus, it has a higher chance of ensuring user satisfaction and retention. Feature engagement rate : This measures how actively users engage with specific features, providing insights into which features are most valuable to your users and which may need improvement or removal. Userpilot ‘s product usage dashboard.

Data Visualization 105

Data Visualization Feedback Software User Testing Research Software 105

Userpilot

JANUARY 19, 2023

Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue. Optimize customer experience and increase satisfaction To provide an improved customer experience and drive satisfaction, you need to know what measures help you achieve those goals.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

APRIL 16, 2024

Navigation and interaction tracking Navigation and interaction user monitoring refers to the technique of understanding how users navigate your product and interact with in-app elements. It involves replaying session recordings to identify the app modules and pages users visit. They help identify and reward loyal users.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. Passive customer feedback example from Slack.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. Cross-reference the scores with user behavior analytics in-app.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

JANUARY 28, 2024

Free-to-paid conversion rate indicates the effectiveness of product value proposition, pricing, and user engagement strategies. Customer retention rate shows customer loyalty and satisfaction and is vital for long-term revenue stability. Product usage dashboard. Product performance metrics: User Retention Rate.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 105

Userpilot

MAY 7, 2024

Determine when and how you’ll get back to the user to inform them about changes. You should track customer metrics over time to determine your VoC program’s success, some include: Net Promoter Score. Customer satisfaction score. Customer effort score. Measure customer satisfaction with a short survey.

Product Research 102

Product Research Data Visualization User Testing Customer Feedback 102

Userpilot

DECEMBER 6, 2022

As our focus is on delivering value to customers, we should prioritize customer satisfaction metrics like the NPS or CSAT to guide our decisions. ‘Feature factory’ is a pejorative term referring to an organization whose main focus is on shipping features and products without ensuring they satisfy genuine user needs.

Onboarding KPIs 98

Onboarding KPIs Product Research Feedback Software User Testing 98

Userpilot

OCTOBER 21, 2022

After reading this article, you’ll see how a good CRM helps to cultivate healthy customer relationships that lead to higher engagement, loyalty, customer retention , and mouth-watering LTV. The key to effective CRM and customer communication is tailoring your approach to the different stages of the customer lifecycle.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JANUARY 12, 2022

Customer Lifetime Value measures the average sum of money your business can earn from a user while they are a paying customer. Customer Satisfaction Score measures how satisfied the customers are with your product and how their experience is with a specific feature, product, or team interaction.

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 98

UserVoice

JULY 28, 2017

Satisfying, acquiring and engaging users benefits the business and a successful business benefits your product.” ( Source.). Sure, when you think about what’s important to your executive team and other functions within your company resource consumption, customer satisfaction, Net Promoter Scores, and other topics may come up.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

JANUARY 29, 2025

But if you want to get to the heart of things, you need to understand the why behind those actions and how users interact with your product. Quantitative data Quantitative data refers to insights that can be quantified and expressed using numbers. Business impact metrics connect user behavior to business outcomes.

Data Visualization 52

Data Visualization User Testing Customer Feedback Analytic Tools 52

Userpilot

JUNE 26, 2023

Customer retention metrics, such as the customer satisfaction score, let you assess the effectiveness of your customer relationship management and product value. Product metrics are measurable indicators of product management efforts and how customers interact with your product. What are product metrics?

Onboarding KPIs 95

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 95

Reveal

AUGUST 24, 2022

Drag and drop analytics are interactive and user-friendly analytics platforms that allow users to analyze complex data sets and build custom dashboards and reports by themselves when they need them. . Let’s you build custom dashboards and reports in minutes. What Is Drag and Drop Analytics?

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools User Testing 98

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Custom event tracking helps teams track customer journeys and engage them accordingly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

The Product Coalition

MAY 18, 2022

In today’s fast-growing and competitive landscape, understanding the significance of continuous improvement is the top priority for custom software development firms. Continuous improvement, like agile development, refers to a different change model reinforcing traditional custom software development literature.

Reporting Tools 158

Reporting Tools Software Development Software Developers Feedback Software 158

Userpilot

JUNE 2, 2024

User behavior and user journey analytics : Userpilot. No-code tool for event tracking, reports, and custom dashboards. Product and web analytics for user behavior insights. Behavioral data analysis with an interactive dashboard. Customer relationship management tools : HubSpot CRM. Dashboards.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Product Research Feedback Software Analytic Tools 98