UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. In the U.K.,

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Reveal

JUNE 27, 2025

Your roadmap is packed with features designed to meet rising customer expectations. Instead, they rely on iFrames, external portals, and analyst intervention, none of which scale or meet user expectations for speed and ease of use. Reveal Embedded Analytics Your engineering team is shipping fast. Your UX is evolving.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

FEBRUARY 25, 2024

Kano analysis is effective for the following reasons: It’s a user-centric framework that’s simple to execute. It boosts customer satisfaction by prioritizing features that align with customer needs. Kano model covers five feature categories: Basic features customers expect. Book a demo now to learn more.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Try to have the customer experience yourself,” she said.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

JANUARY 18, 2023

Whereas customer experience teams would often measure CSAT – customer satisfaction – we’re focusing on the five out of five CSAT. ” But as we’re leaving that space, we have a chance to really unlock a new mindset around differentiating learning and helping kids where they’re at.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Intercom, Inc.

JUNE 8, 2021

The top and most impactful benefits support leaders have reported from scaling conversational support across their organization are: Improved customer retention (60%). Enhanced customer satisfaction (58%). and collect positive reviews from our customers,” says Vlada Masevich, Head of Customer Success at Survicate.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

APRIL 6, 2022

A great experience is something that stays with a customer – and often results in them staying with your company. Customer experiences can have a domino effect across a business. Great experiences result in increased customer satisfaction, which often correlates to bottom-line results like reduced churn and increased retention.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Mind the Product

AUGUST 7, 2017

As product managers, we are trained to focus on the customer. We know that customer satisfaction is of paramount importance and that we must do everything in our power to make customers happy. Don’t get me wrong, I have nothing against customers. Don’t get me wrong, I have nothing against customers.

Customer Experience 150

Customer Experience Customer Satisfaction Differentiation Framework 150

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Identify your target market and user segments to figure out what they want and chart out your product strategy accordingly. Increase user satisfaction by 25% in the next six months.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Intercom, Inc.

DECEMBER 2, 2019

While 88% of support teams offer customer support in more than one language, just 28% of end users say they actually see support offered in their native language. But for those willing to invest in a comprehensive multilingual support strategy, the payoff is huge: improvements in customer satisfaction and operational efficiency.

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

The Product Coalition

AUGUST 4, 2023

Companies should monitor other KPIs to ensure a balanced approach to growth and avoid potential pitfalls like neglecting user satisfaction or long-term sustainability. Given that regular exercise is key to fitness, the number of daily users could be a powerful indicator of the app’s impact and customer engagement.

Data Visualization 148

Data Visualization User Testing Customer Satisfaction Customer Experience 148

Intercom, Inc.

MARCH 28, 2022

As a result, digital technologies are being seen as the critical differentiators they are. Make the trend work for you: Curate the right tech stack to engage your customers at scale. Invest in creating an integrated tech stack that allows you to seamlessly engage your customers at every stage of their digital journey.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Intercom, Inc.

DECEMBER 6, 2022

My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. We strive to help users reach their goals with ease, while making the process feel delightful. Add elements of delight.

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Alchemer Mobile

FEBRUARY 24, 2022

We’ll cover all of the different ways in which to track customer sentiment in the rest of the post here. In short, tracking customer sentiment helps you understand three major metrics that can impact your current and upcoming campaigns: Overall customer satisfaction : How happy are your customers with the quality of your product?

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

Userpilot

APRIL 17, 2024

Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development. Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Product Innovation Educators

FEBRUARY 20, 2023

The x-axis is how fully the products meets the need (from 0% to 100%), and the y-axis is how much customer satisfaction or dissatisfaction results. Must-haves: If your product fully meets the must-have needs, it doesn’t make customers happy. We make sure our MVP addresses those differentiating needs.

User Testing 273

User Testing Product Manager Product Management Data Visualization 273

The Product Coalition

FEBRUARY 25, 2024

Intentions Behind Changes: Meeting User Needs in an Evolving Market The driving force behind Netflix’s evolution has always been a relentless focus on meeting user needs and preferences. Jacinthe Busson , who runs the site UX Timeline , has compiled a timeline of Netflix’s website changes from 1999 to the present.

Analytic Tools 143

Analytic Tools Entertainment Customer Experience Data Visualization 143

Userpilot

JULY 9, 2024

The 4 P’s of customer experience are engaged and empowered people (your teams), efficient processes , customizable and user-friendly products , and places (websites, web, and mobile apps) that collectively contribute to exceptional service delivery. What are the 4 P’s of customer experience?

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

Userpilot

DECEMBER 6, 2022

As our focus is on delivering value to customers, we should prioritize customer satisfaction metrics like the NPS or CSAT to guide our decisions. Product parity trap and no product differentiation. And if all products are the same, price becomes the only differentiator. Make customer satisfaction metrics a must.

Onboarding KPIs 98

Onboarding KPIs Product Research Feedback Software User Testing 98

Userpilot

JUNE 7, 2023

New feature survey template for feedback on a specific feature Set this survey to trigger automatically after a user first engages with a newly launched feature. By fixing those friction points , you’ll enhance the usability of your feature and increase user satisfaction. Userpilot’s customer effort score survey.

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Userpilot

AUGUST 7, 2024

Providing depth helps address diverse customer needs to boost sales, revenue , and loyalty while differentiating your company from the competition. Offering depth allows customers to select products that best meet their individual needs or preferences , therefore creating greater product value.

Feedback Software 105

Feedback Software Analytic Tools Definition User Testing 105

Userpilot

JULY 9, 2023

TL;DR Product usability describes how easily customers can use a product to achieve their goals. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Usability vs. User Experience (UX).

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

FEBRUARY 25, 2022

Customer retention rate refers to the percentage of users you retain over a specific period of time. Customer churn rate, the opposite of user retention rate, measures the percentage of users who left your product within a given period. What is user experience? Why is user experience important?

Customer Experience 105

Customer Experience Feedback Software Onboarding KPIs Analytic Tools 105

Userpilot

APRIL 30, 2024

Feature development : Product feedback can directly help with feature prioritization , allowing product teams to focus on what users want. Retention : Addressing pain points can increase user satisfaction, which overall reduces churn and increases customer retention. They tend to meet people where they are.

User Testing 104

User Testing Customer Feedback Feedback Software Data Visualization 104

Userpilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. It helps financial institutions make a positive first impression and build customer trust from the get-go. Run customer satisfaction surveys every 3-4 months.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

SEPTEMBER 30, 2022

On the other hand, customer experience as a whole refers to all customer encounters, both online and offline. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing. Increased customer satisfaction.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

DECEMBER 13, 2023

Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey. A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product Coalition

DECEMBER 28, 2022

Explore here to differentiate between web vs mobile development for projects. Depending on which platform you are building, you can reach possible numbers of users. When building a software application, offshore development teams will advise you on the best option to meet your requirements.

Research Software 148

Research Software Web Developers Web Development Development 148

Userpilot

JULY 22, 2024

Key elements include definition, target audience, key benefit, category, competitive advantage, and differentiation. Then, compare these with those of your competitors to find areas where you can differentiate. Key Benefit : The primary benefit users will receive. Differentiation : The one thing that makes your product unique.

Research Software 103

Research Software Positioning Data Visualization Definition 103

Userpilot

MAY 16, 2023

TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop products. User differentiation in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

NOVEMBER 2, 2022

For example, ClickUp lets users customize the product UI to show/hide features that are relevant to them. Improve customer service to boost overall product value. Customers expect a timely, personalized customer service experience. Offer white glove service for customers in higher purchasing levels.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

The Product Coalition

AUGUST 2, 2020

These frameworks (coupled with efficient engineering management and execution) helped our ambiguous internal tools team grow from being a reactive group that struggled with keeping the lights on/meeting customer demands into a proactive, forward-looking platform. What is the problem? It can be dangerous to conflate the two.

Data Visualization 138

Data Visualization Customer Experience Engineering Customer Satisfaction 138

Userpilot

NOVEMBER 19, 2022

The benefits of embedding a product service management role in your organization include improved differentiation thanks to ongoing incremental innovation. They also help develop only the products that satisfy real user problems. During the prelaunch stage, their task is to carry out market and customer research. Book the demo!

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

ProductPlan

SEPTEMBER 27, 2020

Over 20 years ago, a business trend emerged suggesting that delighting customers was measurably more profitable than simply satisfying them. Foundationally, the idea breaks down these two important definitions : “Customer satisfaction is the process of achieving goals and consistently delivering the value you promised.

Customer Experience 108

Customer Experience User Testing Customer Feedback Strategy 108

Userpilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. It’s no longer enough to attract new business; the key to sustained success is keeping your existing users engaged and satisfied in the long run.

Feedback Software 104

Feedback Software Analytic Tools Customer Experience Customer Feedback 104

Alchemer Mobile

JUNE 15, 2024

Most existing tools don’t connect the core capabilities that businesses need to drive enterprise goals and meet CX objectives. In short, Alchemer Pulse: Provides transformational insights by identifying the key drivers of feedback and analyzing pain points throughout the entire customer journey. Improve customer satisfaction.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

The Product Coalition

FEBRUARY 24, 2021

This nimble approach to product management directly influences business outcomes, differentiating the most compelling products from lesser competitors and boosting adoption and customer satisfaction along the way. Most new features will require maintenance and/or expanded functionality to make sure customers are satisfied.

Research Software 121

Research Software Feedback Software Technical Review Software Review 121