Intercom, Inc.
DECEMBER 6, 2022
My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. We strive to help users reach their goals with ease, while making the process feel delightful. Add elements of delight.
Intercom, Inc.
MARCH 28, 2022
When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? The answer is yes – it’s both. Read more ?.
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Intercom, Inc.
SEPTEMBER 21, 2022
Plus it’s an amazing way to differentiate against the competition. 4 beliefs about the future of customer support. This is because they’re vastly superior for both customers and companies. The right tool will enable support teams to: Proactively get ahead of known issues before customers even start reaching out for help.
Sachin Rekhi
AUGUST 6, 2015
This is what will help differentiate your solution from just a "vitamin" to being a "pain killer" if you are addressing problems so painful that any improvement to the problem space would be a welcome addition to your target audience. Strategic Differentiation. Or to sell it through an outbound sales team? Competition.
Intercom, Inc.
JUNE 8, 2021
The top and most impactful benefits support leaders have reported from scaling conversational support across their organization are: Improved customer retention (60%). Enhanced customer satisfaction (58%). and collect positive reviews from our customers,” says Vlada Masevich, Head of Customer Success at Survicate.
Intercom, Inc.
JULY 19, 2021
When asked about the key business benefits they’ve experienced from being able to scale conversational support across their organization, support leaders and decision makers reported: Improved customer retention (60%). Enhanced customer satisfaction (58%). Improved customer acquisition (54%). Increased ROI (54%).
Userpilot
APRIL 30, 2020
It’s no surprise, then, that customer success is seen as either “important” or “very important” by an overwhelming 95% of SaaS companies with growing revenues. The question is: What do we actually mean by “customer success”? First of all, it’s important to point out that “customer success” is not synonymous with “customer satisfaction.”
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