Customer Satisfaction Differentiation Video 
DevelopmentCorporate
JUNE 2, 2025
As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction. Meanwhile, for enterprises with deeper pockets, investing over $500K annually in user research has become a competitive advantage particularly in fast-moving industries like fintech, SaaS, or e-commerce.
Intercom, Inc.
JUNE 19, 2018
On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. We’ve found that offering new customers real-time support can improve NPS scores by up to 15% and drive incremental growth in new business revenue.
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Mind the Product
AUGUST 1, 2019
Today, those apps have seemingly endless ways for users to engage: video chat, send gifs, send emojis, send money, use a filter, buy and sell goods, play games, talk to bots, and more. But, too often, they are motivated by the wrong incentives and forgo a relentless focus on the customer. Open the app.
Product Innovation Educators
FEBRUARY 20, 2023
The x-axis is how fully the products meets the need (from 0% to 100%), and the y-axis is how much customer satisfaction or dissatisfaction results. We make sure our MVP addresses those differentiating needs. Usually you can quantify performance. Which row are we going to dominate? Click here to download the Action Guide.
Intercom, Inc.
DECEMBER 6, 2022
My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. We strive to help users reach their goals with ease, while making the process feel delightful. Increases efficiency .
Intercom, Inc.
MARCH 28, 2022
As a result, digital technologies are being seen as the critical differentiators they are. By making chat their primary support channel, they’ve been able to increase agent productivity and engagement, resolve 1 in 5 inbound conversations automatically, and maintain a customer satisfaction score of 90%. Read more ?.
The Product Coalition
FEBRUARY 25, 2024
At a time when brick-and-mortar video rental stores dominated the market, Netflix offered unparalleled convenience and selection, allowing subscribers to order DVDs online and have them delivered to their doorstep.
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