Userpilot

OCTOBER 31, 2024

Online review tools : Tools that help you collect, manage, and showcase customer reviews to build credibility and enhance your online reputation. Social listening tools : Software for monitoring online conversations, brand mentions, and trends. Userpilot features outstanding feedback and analytics capabilities. Userpilot heatmap.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JULY 17, 2025

However, it’s one of the clearest signals that your product, messaging, or engagement isn’t delivering sufficient value or meeting customer satisfaction. From my seat in Customer Success, I see churn less as a number and more as a story about our customer relationships: Where did we lose their trust?

User Testing 85

User Testing Data Visualization Customer Feedback Research Software 85

Userpilot

MARCH 4, 2025

Best suited for SaaS companies focused on user journey optimization rather than pure infrastructure monitoring. Pricing Starter: From $249/month (billed annually) Growth: From $799/month (billed annually) Enterprise: Custom pricing based on advanced needs. Focuses on front-end metrics critical to user satisfaction.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 5, 2025

Factors I consider when evaluating customer analytics tools Important core features Analytics dashboards : Provide real-time visualizations of key performance indicators (like active users and page views) at a glance, so you can easily track changes. What could be better A user noted that theres a learning curve.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JANUARY 15, 2025

Todays guide takes a deep dive into session replay for enterprise companies. For instance, it can serve as a co-browsing tool that allows your support agents to see what users are complaining about and deliver immediate solutions. How do enterprise teams leverage session replays? CAGR in the next couple of years.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 16, 2025

Here, we look at the best help desk software so you can choose the right fit and continue giving your customers the best experience. Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

UX Planet

MARCH 29, 2025

Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception. When customers appreciate the usability, design, and functionality of your product, they perceive your brand as robust and reliable. Positive associations essentially become synonymous with your brand identity.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

APRIL 24, 2025

Millions of companies, from the worlds largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Someone passionate about user-centered design and creating solutions that drive value and customer satisfaction.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

DECEMBER 31, 2024

In this post, well explore the top Hotjar alternatives redefining how teams collect user insights. From startups to enterprise-level tools, well break down the options, highlight their strengths, and help you find the best fit for your business. Userpilot Best for: Mid-size and enterprise SaaS businesses G2 rating: 4.6

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 20, 2025

Adoption Meter to track user moods and understand how users feel about your product or feature. NPS surveys for measuring user satisfaction and gathering insights for improvement. Decent targeting options using user segmentation and behavioral triggers. Boost: $139 for 1,500 users, then $2189 for up to 2,000 MAUs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 27, 2025

Whatfix Mobile is a Digital Adoption Platform (DAP) specifically designed to enhance the experience for users of native Android and iOS apps. Task lists and checklists: The tool presents guided checklists to nudge users through essential steps. Who is Whatfix Mobile best for? Create mobile slideouts and carousels with Userpilot.

Technical Review 93

Technical Review Onboarding KPIs Analytic Tools Software Review 93

Userpilot

MARCH 5, 2025

Customization options Provides extensive customization options, allowing you to tailor the look and feel of your in-app experiences to match your brand. Scalability and security Built to scale with your business, with enterprise-grade security measures to protect your data. Analytics dashboard in Userpilot. Zendesk dashboard.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

UX Planet

JUNE 30, 2025

Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK. million customer conversations in 2024 , roughly equal to all interactions handled by the bank’s call centers and branches. At the same time, a J.D.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Userpilot

MAY 27, 2025

A PM with a good understanding of modern AI trends and needs, especially on the enterprise level. Victor delivered an MVP in 3 months, grew early user signups by 50%, and introduced a premium feature that generated $30K in ARR from beta users. [Image] Who would be the best fit for this job? Connect with the candidate

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

MARCH 30, 2025

However, based on user feedback and industry discussions, its well known that Pendo is an expensive tool with a complex pricing structure. The cost depends on several factors, including: Number of MAUs (Monthly Active Users). The more users you track, the more you pay. Including custom follow-up questions based on score.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

JANUARY 29, 2025

Engagement metrics measure the depth and frequency of users interactions with your product. Customer health metrics such as NPS and CSAT scores can indicate user satisfaction or dissatisfaction. Business impact metrics connect user behavior to business outcomes. NPS quantifies satisfaction and loyalty.

Data Visualization 52

Data Visualization User Testing Customer Feedback Analytic Tools 52

Userpilot

NOVEMBER 29, 2024

It captures every click, scroll, mouse movement, or keystroke to help you understand user behavior, identify friction points , and improve UX. All of which are essential for improving user satisfaction, building loyalty, and boosting retention rates. How can Fullstory session replays help analyze user behavior?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Reveal

JUNE 27, 2025

Your roadmap is packed with features designed to meet rising customer expectations. But your enterprise BI setup? It slows down decision-making, breaks user flow, and limits how much value customers get from your product. Most enterprise business intelligence platforms were never designed for in-app use.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Alchemer Mobile

JUNE 27, 2025

Whether you’re measuring customer satisfaction, checking in with employees, or researching new markets, knowing how and when to use surveys can make all the difference. There are many feedback and survey platforms on the market, each offering different strengths, from quick poll builders to enterprise-level research tools.

Analytic Tools 113

Analytic Tools Feedback Software Research Software Product Research 113

The Product Coalition

MARCH 8, 2024

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? While the previous section mentioned the importance of digital transformation, let’s dive deeper into the specific benefits enterprises can expect and showcase the urgency of embracing this change.

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard. Customer-centric companies make decisions that drive customer satisfaction.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Userpilot

JULY 10, 2024

TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Every customer experience solution focuses on a different aspect of improving customer interactions. Userpilot helps you with customer engagement and data management.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

OCTOBER 27, 2023

PLG for enterprise? Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value. As enterprise products tend to be complex, their value may be difficult to experience through free trials or freemium.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. But in order to stay successful in this new landscape, businesses need to run with customer engagement in mind. Ahead of the trend: Vend.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Userpilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

The Product Coalition

FEBRUARY 15, 2024

A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. The implications for business process automation are profound.

Generative AI 145

Generative AI Data Visualization Reporting Tools Research Software 145

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

The Product Coalition

MARCH 3, 2024

Craft personalized experiences : Design journeys that cater to individual needs and preferences, fostering deeper connections and increased customer satisfaction. How can CRM marketing help predict customer behavior II. Why do enterprises need to predict customer behavior? Analyze customer data Now comes the magic!

Data Visualization 147

Data Visualization Analytic Tools Marketing Customer Experience 147

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 16, 2022

It helps you understand the drivers of customer behavior , have a better understanding of customer requirements , and identify frictions points and areas of improvement. To capture customer data from different sources, you can use key customer touchpoints , track customer interactions, and use heatmaps.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Feedback Software 98

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Alchemer Mobile

OCTOBER 19, 2023

trend identification, and to ensure that feedback from desired audience segments is being represented. With the features to combine reports into a single report, and combine data sets with Global Questions and Combine Results, we can serve most of our customers’ cross survey reporting needs.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

Mixpanel

FEBRUARY 10, 2021

Key question addressed: How are users using the product? Examples include: Time-of-day/day-of-week trends: When is traffic highest and lowest? Top N actions: The main actions that users perform in your product. This is often measured as daily active users (DAUs), weekly active users (WAUs), and monthly active users (MAUs).

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Custom event tracking helps teams track customer journeys and engage them accordingly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

JULY 29, 2024

TL;DR Quantitative data, expressed numerically, is crucial for analysis, driving strategic decisions, and understanding consumer behavior and market trends. Metrics like DAU, MRR, sales figures, satisfaction scores, and traffic are examples of quantitative data across industries. It helps forecast growth and financial planning.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105