Customer Satisfaction Feedback Software Telecommunications 
UX Planet
JUNE 30, 2025
We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2
Userpilot
AUGUST 12, 2024
We also cover: The benefits of customer segmentation analysis. Best segmentation and analytics tools. TL;DR Customer segmentation divides clients into groups with shared attributes for in-depth analysis and personalized experiences. It provides various analytics reports for in-depth user behavior analysis.
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Userpilot
JULY 25, 2024
In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a retention manager. They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty.
Split
JULY 27, 2023
Feature toggle solutions are becoming increasingly popular among developers and product teams. But what is the best option for your project: a homegrown feature toggle solution or a software-as-a-service (SaaS) feature toggle? Another advantage is cost savings.
Userpilot
AUGUST 31, 2024
Whether you’re a seasoned professional or new to the field, understanding the nuances of customer service representatives is essential for success. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.
Userpilot
AUGUST 31, 2024
In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer advocate. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.
Userpilot
JULY 25, 2024
In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as an interaction designer. TL;DR An interaction designer focuses on creating intuitive and engaging product interfaces that enhance user experiences.
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