Intercom, Inc.

AUGUST 25, 2020

On this episode of Intercom on Product myself and Paul (Adams, our SVP of Product) delve into how product teams can and should partner with their marketing team peers. To this end we’ll be broadening our scope in future episodes, to look at the various intersections that a product team meets in a typical SaaS organisation.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

The Product Coalition

FEBRUARY 15, 2024

Personalized customer experiences The modern era demands personalized interactions. Generative AI empowers businesses to create tailored recommendations, product descriptions, and chatbot interactions. This enriches the overall customer experience and fosters satisfaction and loyalty.

Generative AI 145

Generative AI Data Visualization Reporting Tools Research Software 145

UX Planet

JULY 11, 2024

Transforming Google Pay with AI: Personal Finance Made Simple and Engaging. Context Many young professionals struggle to manage their finances due to a lack of personalized tools and knowledge. Adding features from Gemini AI would provide personalized financial insights, enhancing Google Pay’s functionality. Revised “HMW”?

Research Software 96

Research Software Data Visualization Feedback Software Onboarding KPIs 96

Userpilot

DECEMBER 7, 2022

Wondering what key performance indicators SaaS companies should look out for to enhance their product growth ? For a new SaaS business, the main challenge lies in determining the most important KPIs to track. The three main types of KPIs are quantitative, qualitative, and leading KPIs. Which departments should track KPIs?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 98

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. They also manage finances and supervise one or more engineering teams. In large companies, the CSM also oversees other customer success roles. Average salary: $192,383/yr.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

JULY 25, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of associate product managers is essential for success. TL;DR An associate product manager, or a junior product manager, is an entry-level position for people who are starting out in product management.

User Testing 94

User Testing Analytic Tools Data Visualization Feedback Software 94

Userpilot

APRIL 26, 2024

To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. We’ve broken them down into three categories, including product analytics. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

MARCH 22, 2022

The quick ratio is a relatively better measure of a SaaS company’s growth prospects than other metrics like monthly recurring revenue (MRR) and expansion MRR. Secondary onboarding helps users engage with advanced product features and drives continuous value so that they stick to your product.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Software Review 98

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? How to improve your NPS score to get more loyal customers. How to improve your NPS score to get more loyal customers. Then keep reading! Let’s get started. How does NPS work?

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Userpilot

AUGUST 30, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer onboarding coordinators is essential for success. TL;DR A customer onboarding coordinator is a professional responsible for guiding new customers through the initial stages of using a product or service.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 52

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer onboarding coordinators is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding coordinator is a professional responsible for guiding new customers through the initial stages of using a product or service.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Customer Feedback Feedback Software 52

Userpilot

AUGUST 23, 2021

then read on to find out how this scary customer segment actually holds incredible value for your business. Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. The NPS scores are an indication of customer loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

AUGUST 31, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. A customer support specialist is a professional responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems. What does a customer support specialist do?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Feedback 52

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. TL;DR A lifecycle management software allows you to analyze customer behavior from the discovery stage onwards. See what each platform can offer by reviewing its features.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Ronke PM

AUGUST 16, 2023

Table of Contents Technical Support Customer Success/Relationship Managers Marketing Sales Team Data Scientist Finance UX Researcher UX Designer Content Designers and Conversational Designers Engineering Legal Security (IT) PMO (Product Management Office) (Bonus!)

Onboarding KPIs 52

Onboarding KPIs Weak Development Team Research Software Customer Experience 52

Userpilot

AUGUST 28, 2024

Empathy helps build rapport and trust, making customers feel valued. Master Product Knowledge : Stay updated on all aspects of your product. Be Proactive : Anticipate potential issues and provide solutions before customers encounter problems. Proactive support can prevent frustration and enhance customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

AUGUST 31, 2024

TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Analytic Tools 52

Analytic Tools Feedback Software Customer Feedback Data Visualization 52

Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. A customer support specialist is a professional responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems. What does a customer support specialist do?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 28, 2024

Understanding the salary landscape for associate product managers is crucial whether you’re entering the field or looking to advance your career. TL;DR An associate product manager, or a junior product manager, is an entry-level position for people who are starting out in product management. Let’s get started!

Data Visualization 52

Data Visualization User Testing Analytic Tools Feedback Software 52

Userpilot

JULY 28, 2024

TL;DR A UX designer, or user experience designer, focuses on enhancing user satisfaction by improving the usability , accessibility, and pleasure provided in the interaction between the user and the product. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Be empathetic to the Customer : Show genuine empathy by acknowledging the customer’s feelings and challenges.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. What does a customer service representative do? Book a demo to see it in action!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

MAY 22, 2019

of the mobile app KR: Integrate with SalesForce KR: Switch to new onboarding flow KR: Run 10 paid campaigns Here’s why this is wrong. Building, launching and promoting features and products are not the goals. of the mobile app and users will hate it and usage will plummet. month KR: Switch to new onboarding flow ?

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

Userpilot

AUGUST 31, 2024

Here’s how experience can impact your customer service specialist salary, according to Glassdoor: 2 to 4 years (Customer Service Specialist) : $40,288/year 5 to 7 years (Senior Customer Service Specialist) : $52,880/year 8+ years (Principal Customer Service Specialist) : $65,322/year Looking into tools for customer service representatives?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Userpilot

AUGUST 28, 2024

Understanding the salary range for product coordinators is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical product coordinator salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JULY 17, 2024

Starting a career as an associate product manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for associate product managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Data Visualization 52

Data Visualization Analytic Tools User Testing Feedback Software 52

Userpilot

AUGUST 28, 2024

Follow-up : After resolving an issue, check back with the customer to ensure their problem is fully resolved and they’re satisfied. Looking into tools for customer service representatives? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Gainsight

JANUARY 25, 2023

The Chief Customer Officer (CCO) role is crucial for virtually every SaaS company. Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice in the boardroom and a peer to your Sales and Product leaders.

Customer Experience 52

Customer Experience Customer Feedback Onboarding KPIs Certifications 52

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. Lots and lots of it.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Mixpanel

MARCH 22, 2024

The banking and finance industries have seen a lot of disruption in the last 15 years that’s brought financial services even closer to consumers. As an industry in growth, some of the most valuable data pouring in that fintech companies can focus on comes from product usage. Let’s delve into each of these elements in more detail.

Data Visualization 40

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 40

Userpilot

JULY 14, 2024

TL;DR A UX researcher in SaaS specializes in understanding user behaviors, needs, and motivations through various research methods to inform product design and development. A UX researcher is responsible for understanding users’ needs and behaviors to guide product design decisions. Book a demo to see it in action!

Research Software 52

Research Software User Testing Product Research Analytic Tools 52

Modus Create

APRIL 24, 2024

Confluence Features Why use Confluence? It integrates well with other Atlassian products like Jira, making it especially useful for software development teams, but it can be adapted for use by any department, including marketing, HR, and support. Examples of Confluence use FAQ What is Confluence?

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet I think serious product discovery and end user validation may be stuck in this cultural/conceptual gap.  Product

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

Mironov Consulting

JANUARY 17, 2019

I work with a lot of CEOs, usually as an advocate for better product and development organizations. Many CEOs tell me that they (personally) are the best-informed people within their companies about what customers need , and they (personally) are best positioned to drive decisions on product priorities. First, some context.

User Testing 97

User Testing Customer Experience Customer Feedback CTO Coach 97