Userpilot

JANUARY 15, 2025

Instead of having back-and-forths with users and increasing their frustrations, your support team can pull out a replay of that specific session and see what happened. This method will boost your time to resolution and potentially increase customer satisfaction. What are the best session replay tools to consider?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

The Product Coalition

FEBRUARY 15, 2024

However, a new era of possibilities has dawned with the emergence of Generative AI (GenAI). A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions.

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Generative AI Data Visualization Reporting Tools Research Software 145

The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. According to a study by McKinsey, the application of generative AI use cases across various industries could generate an astounding $2.6 Many have a well-defined AI strategy and have made considerable progress.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

TechEmpower - Product Management

MARCH 4, 2024

Generative AI is revolutionizing how corporations operate by enhancing efficiency and innovation across various functions. Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

JULY 10, 2024

TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Every customer experience solution focuses on a different aspect of improving customer interactions. Userpilot helps you with customer engagement and data management.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. Artificial intelligence (AI) has begun to transform all facets of our professional and personal lives. How does AI assist businesses in such an uncertain industry?

Data Visualization 145

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 145

Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction. Product analysis with Userpilot. Survey sentiment analysis with Userpilot.

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102

Userpilot

JULY 22, 2024

It enables you to capture new markets, increase revenue, and solidify your competitive edge. TL;DR Product expansion refers to any step a business takes to expand its market share. A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. In this article, we detail what a product launch marketing plan is, why you need one, and how to create a successful product marketing from the start. Online marketing strategies for social media, emails, press releases, etc.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Alchemer Mobile

JUNE 15, 2024

In a 2023 poll, Gartner found that, of more than 2,500 executives, 38% indicated that customer experience and retention is the primary purpose of their generative AI investments. And that’s the gap in the market that Alchemer Pulse has filled for the CX community. Improve customer satisfaction.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Userpilot

JULY 23, 2024

Here are some of the most common: The Kano model divides features into basic needs, performance features, and delight factors to prioritize based on customer satisfaction. The idea is to focus on the most impactful features that deliver value, ensure customer satisfaction , and create growth opportunities.

Feedback Software 111

Feedback Software Product Research User Testing Customer Experience 111

Userpilot

FEBRUARY 25, 2024

Frictionless sign-ups and proactive support are now essential for winning over users. Predictive analytics are driving business decisions such as product and marketing strategy. Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Here are some examples of great sign-up pages.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape. Here are our top three takeaways.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. Nearly 85% of marketers now use AI to write content.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. Integrations.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

APRIL 15, 2024

AI allows SaaS teams to better understand user needs and expectations to personalize their experiences across all touchpoints in the user journey, like their onboarding. AI platforms like Persado AI can analyze user interactions to optimize the timing, content , and targeting of marketing campaigns.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Gainsight

SEPTEMBER 19, 2023

To ensure your customers are not just satisfied but thriving, you need the right tools in your arsenal. Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction. But with so many options on the market, how do you choose the perfect fit?

Data Visualization 52

Data Visualization Generative AI Artificial Inteligence User Testing 52

The Product Coalition

MAY 23, 2023

A finance professional leverages a conversational user interface in their interactions with a finance app. They can ask questions about investment portfolios, track market trends, execute trades, and receive personalized financial advice in a streamlined and user-friendly manner.

Data Visualization 142

Data Visualization Finance Customer Experience Travel 142

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. AI steps in with its Sherlock hat on, analyzing every “Wow!” ” and “Meh” faster than you can say “customer satisfaction.”

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

DECEMBER 21, 2023

The best customer retention tools share these features: survey collection, customer support, marketing automation, data tracking, and data reporting. Price starts at $89/month, billed annually) Optimove is a multi-channel marketing platform that champions customer retention through customer-led marketing.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

UX Studio

APRIL 5, 2024

Thanks to generative AI tools, those days are as gone as dial-up internet. With the rise of readily available generative AI tools, it is now possible to create large bodies of text in a matter of seconds. Prompting Issues in Generative AI As generative AI becomes increasingly accessible.

Research Software 50

Research Software Feedback Software Data Visualization User Testing 50

Userpilot

JULY 24, 2024

A customer experience (CX) manager’s responsibilities include understanding customer needs and pain points, optimizing user journeys, collecting user feedback, and implementing strategies to improve the overall CX. They often collaborate with other teams, including customer service, marketing, product, and sales.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

JUNE 12, 2024

Here are some key best practices to help you become a great product owner: Define clear objectives : For the development, customer success , marketing, and design teams to do a good job improving the product, the product owner first needs to clearly outline the requirements. How much does a product owner make?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

JUNE 17, 2024

TL;DR A product specialist is a professional who is responsible for ensuring a product’s marketability and profitability. A product specialist collaborates with other teams, such as design and engineering, to review a product’s user interface (UI) and user experience (UX) to identify areas of improvement.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 28, 2024

Customer experience manager’s main responsibilities Key responsibilities of a CX manager include: Customer journey mapping – A CX manager identifies all the touchpoints a customer goes through, from their first contact to post-purchase, and pinpoints the challenges customers face at each touchpoint.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools Feedback Software 52

Userpilot

JULY 17, 2024

A CX manager’s career usually starts with an entry-level role like a customer service representative or sales associate. You can also transition into a CX manager’s role from other positions, such as marketing manager and customer insights analyst. Plus, you have to stay on top of market trends and changing user preferences.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 20, 2024

Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive. These include marketing, product, sales, and customer service. How to become a customer experience manager?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2024

TL;DR A product specialist is a professional who is responsible for ensuring a product’s marketability and profitability. A product specialist collaborates with other teams, such as design and engineering, to review a product’s user interface (UI) and user experience (UX) to identify areas of improvement.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JUNE 12, 2024

TL;DR A product specialist is a professional who is responsible for ensuring a product’s marketability and profitability. The product specialist role offers ample opportunities to advance your career in different functions, such as product management and customer experience. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 27, 2024

TL;DR A product specialist is a professional who is responsible for ensuring a product’s marketability and profitability. You’ll also gain hands-on experience addressing user needs and helping with onboarding. Also, it’s a good idea to gain professional experience in an entry-level marketing or sales role. Let’s dive in!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. TL;DR A product launch refers to all of a company’s coordinated marketing efforts to bring a new product to the market. Create a targeted go-to-market strategy for your launch plan.

Product launches 98

Product launches User Testing Product Research Feedback Software 98

Lenny Rachitsky

JULY 9, 2024

I work as a professional prompt engineer and recently published a book with O’Reilly, Prompt Engineering for Generative AI , so I’ll use my prompting skills to see if I can get an AI tool to beat humans at a set of PM tasks. Assumptions: - Users value exclusive content and personalized experiences.

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

Userpilot

DECEMBER 5, 2023

To help you make a smart decision, here are eight of the best tools found on the market. Know how well your campaign performs by keeping track of new users. With reports on DAUs and MAUs, discover whether your business succeeds in maintaining customer satisfaction. Data calculation.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Customer Feedback 98