UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

People-First Product Leadership

NOVEMBER 19, 2024

Existing users: Retention, New account growth (free to paid), Increased adoption + engagement of revenue-generating features, Improved customer satisfaction via net promoter score, Activation of newly launched “a-ha” capabilities. Technology and customer needs are never static. Or hearsay?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

The Product Guy

JANUARY 7, 2025

The project, intended to improve customer satisfaction and reduce operational costs, was plagued by missed deadlines and escalating budgets. An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues.

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

People-First Product Leadership

NOVEMBER 5, 2024

This guide breaks down the essentials: Customer Insight, Market Analysis, Organizational Impact, and Technical Mastery. You can develop your product instincts through hands-on experience and practice: Always learning: Stay updated on industry trends, user behavior patterns, and emerging technologies.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Userpilot

MAY 27, 2025

This article provides an in-depth and honest review of the platform. We covered everything from features to pricing, along with insights from real users. The tool is especially valuable for organizations that already use WalkMe for web-based platforms and want to extend the same level of automation to their mobile users.

Software Review 76

Software Review Onboarding KPIs Data Visualization Technical Review 76

BrainMates

JULY 9, 2025

When technical debt is swept under the carpet, velocity slows, bugs multiply, and engineers spend more time patching cracks than delivering value. Build in time to pay down technical debt deliberately. Supporting data and systems : Use a clear backlog system that makes technical debt visible and prioritised alongside features.

Data Visualization 40

Data Visualization Product Research Reporting Tools Strategy 40

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. The most effective data storytelling happens when you customize research insights for stakeholders. Product managers focus on user friction and patterns.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

UX Planet

DECEMBER 6, 2024

Features like interactive quizzes, gamification, and visual aids can reinforce concepts and help users retain information. As your user base grows or educational content evolves, a functional design simplifies the integration of new features and adaptation to changingneeds.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. Users get access to help just when they need it. Like Userpilot, it even offers real-time, event-based content triggering.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Modus Create

JULY 8, 2025

They focus on defining the problem, crafting clear prompts, reviewing AI outputs, and refining the results. For example, what might have taken three hours of manual coding two years ago can now be accomplished within minutes by providing the right instructions to an AI tool, reviewing the generated code, and iterating quickly.

Feedback Software 40

Feedback Software Software Review Customer Experience Development 40

Userpilot

FEBRUARY 25, 2025

But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. How user analysis has evolved Teams can now pinpoint friction areas in real time with heatmaps and session replays and understand deeper behavioral patterns.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

UX Planet

FEBRUARY 5, 2025

Yet, conversion woes werent just about technical glitches. The delicate balance of engaging users long enough to spark interest and loyalty was skewed towards the former. By showcasing customer reviews and testimonials front and center, Rumi turned skeptical viewers into bona fide consumers.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

UX Planet

NOVEMBER 4, 2024

It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. Basically, usability testing helps you find issues to fix and things to improve in a user interface — whether it’s a prototype or live product. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Userpilot

MARCH 9, 2025

For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Modus Create

FEBRUARY 12, 2025

AI is revolutionizing product development in ways no technology has before. Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings. Real-time analytics, powered by ML, will force teams to confront hard truths about what users really value.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Userpilot

MAY 30, 2025

For instance, users arriving from push notifications exhibit different interaction patterns than users opening apps during planned breaks. The notification-driven users move faster through screens, seeking the specific information promised in the alert before their attention shifts elsewhere. Create team-specific views.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Usersnap

DECEMBER 20, 2024

Provide context : Briefly explain the why behind significant changes to show value and help users adapt. When users know exactly where to find information, they trust your updates as a reliable way to stay connected to your products evolution. Blog posts : Ideal for users who want more context or are searching for examples.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

JUNE 20, 2025

Adoption Meter to track user moods and understand how users feel about your product or feature. NPS surveys for measuring user satisfaction and gathering insights for improvement. Decent targeting options using user segmentation and behavioral triggers. Product Fruits reviews Product Fruits enjoys a 4.7-star

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. finance, tech) have been quicker to adopt GenAI as well.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Userpilot

MARCH 5, 2025

The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

MARCH 30, 2025

For instance, Instagram has simple yet highly engaging features, such as endless scrolling, user-generated content, and consistent visual appeal, which is why it succeeded compared to apps like MySpace or Friendster. Frequent app crashes: Technical glitches or slow load times disrupt the user journey.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

UX Planet

NOVEMBER 18, 2024

For example, when a citizen fills out an online application to renew their driving license, the application is reviewed by an agent or case officer who processes it further. Digital architects design the technical framework, ensuring that all components work together efficiently.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Userpilot

MARCH 27, 2025

Appcues Mobile at a glance Appcues is a no-code platform that enables product and customer success teams to design in-app experiences like onboarding flows and feature announcements directly inside your iOS and Android apps. You can use them to help users adopt features through contextual walkthroughs, or announce minor updates.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Customer Feedback 66

Arkenea

JULY 9, 2025

It requires comprehensive organizational transformation, strategic planning, and meticulous execution to realize the full potential of this powerful healthcare technology platform. The business impact of successful Epic implementation extends beyond technology adoption.

Reporting Tools 52

Reporting Tools Analytic Tools Feedback Software Data Visualization 52

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Customers want it.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

DECEMBER 8, 2020

They’re vital for gauging whether or not your current customer support solutions are meeting the needs of your customers and your organization. Despite similarities, KPIs and metrics inform different objectives. When reviewing this metric, remember to consider the nature of the conversations being held.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Cater to customers’ preference for chat.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers. What do you think of this year’s features?

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

Generative AI 146

Generative AI Customer Communications Technical Review Reporting Tools 146

Userpilot

JULY 10, 2024

TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Every customer experience solution focuses on a different aspect of improving customer interactions. Userpilot helps you with customer engagement and data management.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? With a tool like Userpilot , you can build and respond to customer satisfaction surveys directly in-app.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Subsequently, McKinsey & Company found that the COVID-19 crisis had accelerated the digitization of customer interactions by several years.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Alchemer Mobile

FEBRUARY 2, 2021

Your answers to these three questions will inform the rest of your app marketing. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Press contact information. REGISTER YOUR DOMAIN AND CREATE A LANDING PAGE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264