Remove Customer Satisfaction Remove Knowledge Base Remove Outbound
article thumbnail

Top 7 Help Center Software in 2025

Userpilot

Knowledge bases : are online libraries of FAQs, articles, and how-to guides. It helps customers find answers independently, so technical writers and customer success teams reduce repetitive questions and save time for more complex tasks. Product and customer success teams wanting an in-app self-help center.

article thumbnail

Moving from reactive to proactive customer support

Intercom, Inc.

Proactive customer support is the antidote to long wait times and ticket deflection. With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The ultimate customer support tech stack for 2022

Intercom, Inc.

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. An integrated knowledge base and chatbots so you can empower your customers to self-serve and get instant answers.

article thumbnail

Helping from afar: Running customer support remotely

Intercom, Inc.

Zapier: Use Zapier or other workflow automation tools to push relevant comments from your support conversations to a Slack channel so that others internally can readily see customer feedback. Guru: If your support inbox integrates with other apps, build an app that lets your team easily search your knowledge base as they support customers.

article thumbnail

Four beliefs shaping our vision for customer support

Intercom, Inc.

This is because they’re vastly superior for both customers and companies. Customers love messengers because they’re personalized, fast, convenient, and highly effective – resulting in industry-leading customer satisfaction scores. Next-generation customer support deserves a next-generation customer support tool.

article thumbnail

Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

article thumbnail

What Are The Stages Of The SaaS Sales Process?

Userpilot

Transactional model: The transactional sales process requires a few sales reps for potential customers who are hesitant to pay the price of your product. The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles.