Usersnap
SEPTEMBER 21, 2021
How badly do you want to know if your customers are truly satisfied with your services? A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. Why Is a Customer Satisfaction Survey Important?
Userpilot
NOVEMBER 17, 2022
And what can product managers do to build quality products that really delight users ? Apart from being great at satisfying big user needs, delightful products give users that little bit extra that exceeds their expectations. First, they satisfy real user needs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
User Pilot
JANUARY 27, 2023
The purpose of generative research is to gain a better understanding of user needs and define problems to solve, while evaluative research assesses how successful your current product or feature is. Qualitative methods use non-numerical data to understand reasons for trends and user behavior.
Userpilot
OCTOBER 6, 2022
What is data product management? How is it different from product management ? Data product management is the discipline of collecting and analyzing data to develop and improve products. Data product managers combine the roles of product managers and data scientists.
Product Management University
DECEMBER 6, 2018
Our product is very unique technically, but we’re having trouble positioning technical features in non-technical terms. The biggest mistake most people make when they try to position technical features is that they try to explain HOW they work. Positioning is 80% about WHO, WHAT & WHY. Most importantly, explain WHY those scenario have value to the user and to the customer organization. In The Trenches Positioning & Sales Enablement
Userpilot
DECEMBER 6, 2022
‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. We also look at what product managers can do to avoid falling into the trap. Not validating and prioritizing customer requests.
Usersnap
OCTOBER 21, 2021
How often are you as a potential customer looking for a tool to help get your job done better? Then, you read a customer survey or two and some customer reviews about the product in question. If you request referrals from the wrong customers, they will not recommend your product.
Userpilot
OCTOBER 15, 2022
Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage.
User Pilot
JANUARY 24, 2023
A positive customer experience is essential for keeping customers engaged. Positive experiences boost customer satisfaction and turn new users into repeat customers. Tips on how to provide a positive customer experience.
Userpilot
DECEMBER 9, 2021
In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning allows you to identify your market niche. It helps the customer understand your product and how it can satisfy their needs.
Userpilot
NOVEMBER 19, 2022
What is product service management? How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. Understand customer needs.
User Pilot
JANUARY 14, 2023
What can product managers do to improve their chances of building successful products? Successful SaaS products satisfy user needs and realize organizational business goals. Product success is necessary both for the product manager and for the organization to grow.
User Pilot
JANUARY 30, 2023
This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data.
User Pilot
JANUARY 12, 2023
When your customers have a question, they expect a fast response. After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. Add an offline chat option to reach customers when your live chat agents are finished for the day.
Userpilot
OCTOBER 21, 2022
Looking for customer relationship management examples to inspire your brand? After reading this article, you’ll see how a good CRM helps to cultivate healthy customer relationships that lead to higher engagement, loyalty, customer retention , and mouth-watering LTV.
Userpilot
APRIL 4, 2022
The in-app surveys can help you identify unhappy users and reduce churn proactively. Read on to learn more about how to get precise feedback and act on your user sentiment to improve the customer experience. Satisfaction survey progress bar.
Userpilot
JUNE 16, 2021
Microsurveys make for a fast and easy way of collecting user sentiment and acting on it to improve your product. You can use a multiple-choice micro-survey on your Welcome screen to get more information on your user persona and increase activation by personalizing onboarding.
Userpilot
OCTOBER 15, 2022
Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. How to track customer experience metrics. Customer feedback survey.
Userpilot
NOVEMBER 2, 2022
Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. Address customer pain points and show how your product can help alleviate them.
User Pilot
FEBRUARY 3, 2023
Effective customer analysis is the key to business success. Understanding customers’ unique needs and expectations allow companies to better meet these needs. Let’s take a closer look at what customer analysis is, its benefits, and how to get started.
Userpilot
NOVEMBER 5, 2022
Why should you use customer discovery? How can product managers use it to test assumptions and uncover opportunities? These are the key questions that Susan Stavitzki, the Senior Product Manager at CarMax, discussed during her presentation at the Product Drive Summit this year.
Userpilot
OCTOBER 26, 2021
It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. Whether good, bad, or something in between, the sum total of the interactions a customer has with a product can be described as their "product experience."
Userpilot
OCTOBER 21, 2022
Looking for customer relationship management examples to inspire your brand? After reading this article, you’ll see how a good CRM helps to cultivate healthy customer relationships that lead to higher engagement, loyalty, customer retention , and mouth-watering LTV. Customer relationship management (CRM) refers to the strategies, processes, and technologies used to build and maintain relationships with customers. Improved customer experience (CX).
Userpilot
DECEMBER 21, 2022
Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? A VoC program can boost customer retention by helping you predict expectations as you analyze customer behavior and feedback. Customer surveys.
Userpilot
SEPTEMBER 28, 2022
How can product managers use it to develop better products? Anticipatory design focuses on predicting user needs before they even experience them. Anticipatory design aims to remove friction from the user journey and improve efficiency by eliminating unnecessary choices.
Userpilot
DECEMBER 10, 2022
Have you ever calculated the cost of scaling customer support and wondered if it was even worth it? Well, there are actually a few key reasons why you should invest generously in your support team — not the least of which is the risk of user churn. What is customer support?
Userpilot
SEPTEMBER 15, 2022
Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? Want to learn how to collect and act on customer intelligence data? customer feedback, feature usage). Customer data.
Product Management University
OCTOBER 19, 2022
Many product managers have been fooled into thinking they need to measure fifty different metrics to find out whether their product is performing well or not. Instead, these metrics give valuable insights into the health of your product as a whole and the value your customers get from it.
Userpilot
AUGUST 18, 2022
Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. But what exactly is customer advocacy and how can you use it to your benefit? What is customer advocacy?
Userpilot
SEPTEMBER 12, 2022
Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. Drive positive WOM. But what does it even mean to delight customers? And how is it different from satisfaction?
Userpilot
NOVEMBER 3, 2022
For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. But how do you provide top-notch customer service? Analyze in-app user behavior and anticipate customer needs.
Userpilot
JUNE 9, 2021
How you engage with users and the experiences they have with your brand and product directly impact your profits. The answer is in the numbers: 86% of consumers are willing to pay up to 25% more for a better customer experience. What is Customer Experience (CX)?
Userpilot
SEPTEMBER 15, 2022
Are you measuring customer happiness? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy.
Userpilot
AUGUST 24, 2021
In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). As your business grows so too does your customer base — meaning your support infrastructure needs to scale up accordingly.
Gainsight
DECEMBER 21, 2020
“The customer is always right.” . These men learned early in their careers that their stores’ success depended on their customers’ happiness. They advocated that customer complaints be handled remarkably so that customers do not feel cheated or deceived. .
Userpilot
NOVEMBER 14, 2022
Are you wondering what behavioral product management is? Or how behavioral product managers are different from traditional product managers ? BPM focuses on developing products that satisfy user needs and desires and change user behavior. User journey data analysis.
Userpilot
FEBRUARY 23, 2022
Conducting surveys regularly and gathering user sentiment data is one of the best ways to fast-track your business to success. Without online surveys, you can’t generate leads, gather feedback, or collect important customer data. And design surveys that are accessible to mobile users.
Userpilot
AUGUST 29, 2022
Your customer success process can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. So, what customer success processes should you focus on as a CSM?
Apptentive
APRIL 27, 2021
Understanding app health and customer experience go hand-in-hand. While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience.
Userpilot
NOVEMBER 21, 2022
What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches.
Expert insights. Personalized for you.
80 
Let's personalize your content