Sequent Learning

OCTOBER 29, 2024

Achieving and Scaling Product-Market Fit: A Guide for Product Managers in Mid-to-Large Tech Companies Introduction As product managers in mid-to-large technology companies, you’re no stranger to the challenges of maintaining and scaling product-market fit (PMF).

User Testing 40

User Testing Technical Review Feedback Software Product Marketing 40

Userpilot

OCTOBER 20, 2024

Badges Badges visually represent the user’s accomplishments for completing specific tasks or milestones within your product. Customer engagement platforms: Tripadvisor’s user onboarding gamification strategy primarily involves awarding badges for writing reviews. Increase user retention.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

UX Planet

MAY 1, 2025

Its not just about features and transactionsits about building trust, encouraging good habits and turning money management into something people actually feel goodabout. Why Neuroscience Matters inFinance Managing money is often seen as a purely logical task based on numbers, rates and calculations.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

BrainMates

JULY 9, 2025

In product management, strategy alone isn’t enough. Engineering guards feasibility and system health. Customer support lives at the coalface of usability pain and broken promises. Supporting data and systems : Maintain a single source of truth for budgets, forecasts and ROI assumptions, easily accessible to finance partners.

Data Visualization 40

Data Visualization Reporting Tools Product Research Strategy 40

Userpilot

MARCH 4, 2025

Focuses on front-end metrics critical to user satisfaction. Cons Due to its narrow scope, its best for performance monitoring rather than deeper in-app analytics. Datadog Datadog is a comprehensive digital experience monitoring platform for organizations with complex infrastructures, such as microservices or distributed systems.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Centercode

JUNE 11, 2025

Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New? You uncovered valuable customer insights. Start for free , scale as your program grows.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. Why are interactive user guides important? All product managers want to delight and engage their customers.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Modus Create

JULY 8, 2025

It’s reshaping how software teams build products by shifting engineers from writing every line of code to curating intelligent systems. From writing code to curating systems: A new way of working In the past few years, engineers have moved from writing code to curating systems. Innovation is the most important benefit.

Feedback Software 40

Feedback Software Software Review Customer Experience Development 40

Product Innovation Educators

DECEMBER 9, 2024

Why product managers need to stop the stupid Watch on YouTube TLDR Innovation expert Doug Hall reveals why most organizations struggle with innovation despite recognizing its importance. Successful innovation requires addressing deeper organizational dynamics and systems that either enable or inhibit change.

Systems Review 245

Systems Review Data Visualization Framework User Testing 245

Userpilot

MARCH 9, 2025

For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

UX Planet

MARCH 29, 2025

By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover. Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception. This leads to frustrated users who leave poor reviews or abandon the product altogether.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

FEBRUARY 27, 2025

For customer success managers, doing whats best for the customer and reaching expansion quotas is conflicting. They might have access to superficial datalike the number of users in a productbut they cant get insights like 15 users in the company reached a paywall which could potentially guide their sales.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Modus Create

FEBRUARY 12, 2025

Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings. This evolution allows teams to prioritize prevention over remediation, significantly enhancing efficiency and customer satisfaction. This will transform how businesses operate across functions.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

UX Planet

FEBRUARY 5, 2025

By showcasing customer reviews and testimonials front and center, Rumi turned skeptical viewers into bona fide consumers. This trust-building tactic aligned with findings that suggest customer feedback significantly boosts confidence and increases conversions. This first appeared on HelloKlar.co

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

MAY 17, 2025

Screenshots must preview real value, the description must hit the problem you solve, and early reviews should reinforce trust. App onboarding: When a user opens your app, they need to be able to answer How can I achieve what I came here for? Guide the user through key setup steps, but keep them minimal. in under a minute.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

UX Planet

DECEMBER 6, 2024

Increased user satisfaction: When users find a learning app design easy to navigate and visually appealing, they are more likely to enjoy their educational experience. Satisfaction leads to positive reviews, recommendations, and increased user retention. Examples include Moodle and Blackboard.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 30, 2025

Average content (articles, soundscapes, or programs) consumption per user. Armed with these numbers, you can proceed to create a targeted engagement strategy that fuels business success and enhances user satisfaction. How do app users interact with it from the moment they download it and beyond?

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

UX Planet

NOVEMBER 18, 2024

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. These are significant positive outcomes.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Userpilot

MARCH 5, 2025

The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period. The solution?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. iOS users expect to swipe from the left edge to go back.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

eG Innovations

MAY 22, 2025

With the rise of microservices, monitoring becomes essential, as businesses need a reliable way to track the performance and health of these distributed systems. Every function of the application is interconnected and dependent on the others, meaning even a small change or update can require redeploying the entire system.

Reporting Tools 52

Reporting Tools Agile Data Visualization Technical Review 52

Userpilot

JUNE 12, 2025

Just like the BCBS Members Portal, which helps patients manage insurance plans, view benefits, track claims, and locate in-network providers. It also needs to provide a seamless educational experience, free from confusing jargon, dense layouts, and unclear billing systems. But simply having a portal isn’t enough.

Data Visualization 52

Data Visualization Healthcare Onboarding KPIs Analytic Tools 52

Arkenea

JULY 9, 2025

Epic Systems dominates the electronic health record (EHR) market, powering over 250 million patient records across the United States. Infrastructure requirements include server capacity, storage systems, backup solutions, and disaster recovery capabilities that ensure Epic performance and reliability.

Reporting Tools 52

Reporting Tools Analytic Tools Feedback Software Data Visualization 52

The Product Guy

DECEMBER 6, 2018

From high school to business school, and throughout my professional career, I was supremely comfortable with it , and reveled in solving problems, to the appreciation of my managers, colleagues, and teachers. Management guru, Peter Drucker had said, if you can’t measure it, you can’t improve it. 2) What should I solve?

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Cater to customers’ preference for chat.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Alchemer Mobile

FEBRUARY 24, 2022

Sentiment is the emotion behind customer engagement. When you monitor sentiment, you try to measure the tone, context, and feeling from customer actions. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action.

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Userpilot helps you with customer engagement and data management.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Intercom, Inc.

APRIL 28, 2021

Cloud costs can be awkward and are constantly evolving, as proven by the growing world of cloud financial management (FinOps). Our cost program is no different – we lay out our intentions and expectations by setting clear principles that allow us to maximize our cost efficiency while growing and serving new customers at scale.

Data Visualization 211

Data Visualization Reporting Tools Government Customer Experience 211

Intercom, Inc.

FEBRUARY 24, 2020

Sustaining that level of growth and managing their customers’ (and their customers’ users) expectations is no easy feat, as Hostinger’s Head of Customer Service Darius Grigorjevas told us: “Being at the helm of so many people’s websites is both a huge responsibility and a privilege. The challenge. The road ahead.

User Testing 183

User Testing Research Software Feedback Software Customer Experience 183

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Intercom, Inc.

JUNE 30, 2021

Many designers become managers for the wrong reasons. Often, they’re incentivized by their companies to become managers to gain greater impact, influence, and compensation. Certainly that was my own experience a couple of years ago when I decided to dip my toes into management. Parallel career paths. Strategy and vision.

Leadership 174

Leadership Feedback Software Customer Experience Systems Review 174

Alchemer Mobile

FEBRUARY 2, 2021

To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Ground yourself—and your app—by putting in place a system for regularly recording your previously identified KPIs. Common Reasons for Apple App Store Rejections.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98