Remove Customer Satisfaction Remove Market Research Remove Product Management
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519: Product verification, most important of the 19 activities of product management – with Nishant Parikh

Product Innovation Educators

How product managers can adapt core responsibilities across different organizations and contexts Watch on YouTube TLDR Through his research and practical experience at MasterCard, Nishant Parikh identified 19 key activities that define the role of software product managers.

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529: Is this the best AI-powered market research approach? – with Carmel Dibner

Product Innovation Educators

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

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513: What product leaders need to know about making new product development work – with Jack Hsieh

Product Innovation Educators

Jack brings 20 years of experience managing innovation projects at companies like Sony Ericsson and Logitech. He shares practical insights from the Product Development and Management Association (PDMA) framework and explains how product managers can use these principles to improve their product development process.

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12 Best NPS Software and Survey Tools to Consider

Userpilot

In addition to NPS, you can create other types of surveys from scratch or choose from various templates, covering customer satisfaction ( CSAT ), feedback forms, and more. 4 Qualtrics for collecting multichannel feedback and B2B market research data Qualtrics NPS surveys. Why’s Userpilot worth considering?

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UX Analytics: It’s Not Just About Data Collection and Methods

Userpilot

Basically, anything that ruins the user experience. This article will help reduce such churn by refining your product management and UX analysis approach. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service. Error rate : Frequency of user errors.

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The Customer Service Gap Model

BrainMates

It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations. At Brainmates you’ll often hear us say; “The Experience is The Product” How the Service Quality Gap Model Applies to Product Management 1.

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Top Retention and Churn Product Manager Roles (+ Candidate Spotlight)

Userpilot

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies 1.