UX Planet

FEBRUARY 5, 2025

This case study reveals how Rumi Cosmetiques doubled its conversion rates and saw a 75% increase in adds to cart within a week, thanks to strategic changes in their user experience (UX) design and conversion rate optimization (CRO). Imagine the thrill of watching your digital sales soar overnight!

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

UX Planet

APRIL 19, 2025

In a creative writing assistant project, we deliberately embraced variability by adding controls that let users adjust the degree of surprise in generated suggestions. Users could choose between more predictable, consistent outputs or opt for bold, diverseideas. Seminar Debates the Implications and Analytical Models of Generative AI.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

UX Planet

JANUARY 10, 2025

Personalization: AI tailors products to individual preferences, enhancing user satisfaction. Learn UXBasics : Take a free course and supplement it with ChatGPT: Explain the basics of UX research in simpleterms. Copywriting Feedback Audit the UX copy on this screen. Do you instinctively care about how things look and feel?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design. Ok, that’s great for UX theory nerds.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

UX Planet

FEBRUARY 6, 2025

Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice? How toApply: In UX/UI: Surprise users with playful iconography, Easter eggs or custom animations. Wheres the brand identity?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

MARCH 21, 2025

It starts with understanding user behavior, improving performance, and delivering a seamless experience. My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. It ensures a smooth, engaging experience across performance, UX, and accessibility. Conduct user testing.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Userpilot

APRIL 24, 2025

This role is pivotal in creating the most engaging creative tools for users, with a focus on drawing, playing, and the innovative use of generative AI. Youll blend the strategic mindset of a growth product manager with the creative vision of a UX designer – driving repeat engagement, gamification, and social participation.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge. To optimize UX, teams must bridge these data silos.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

JUNE 29, 2025

This is when I catch foundational UX issues, such as unclear labels, dead ends, or weak visual hierarchy, while they’re still quick and inexpensive to fix. After product launches and redesigns: Once a new feature or major UX redesign is live, I shift the focus to post-launch summative usability testing to measure real-world impact.

User Testing 66

User Testing Product Research Data Visualization Analytic Tools 66

Userpilot

MAY 30, 2025

” So someone switching from urgent Slack messages to your app isn’t fully present yet. If you want to make the most of this fragmented, disconnected customer journey, you want to understand every single touchpoint and visualize the journey to identify the story behind it. User surveys and qualitative data on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

UX Planet

DECEMBER 6, 2024

Written by Mary Moore, copywriter at Shakuro As a UI/UX designer or a startup founder, youre likely acutely aware of the countless challenges that come with this task. How do you create an experience that captivates users and enhances their learning journey? Make sure that users understand the course objectives.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

NOVEMBER 28, 2024

Hotjar – Best for product managers, UX designers, and marketers – Free plan available; paid plans start at $32/month. Smartlook – Best for product managers, UX researchers, and mobile app developers – Free plan available; paid plans start at $55/month. G2 rating: 4.3/5 5 Pricing: Free plan available.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

MARCH 30, 2025

Complex onboarding: 74% of users abandon an app after a poor onboarding experience. Poor UX: If your app is difficult to navigate or lacks a clear layout, users wont hesitate to abandon it. The UX should feel intuitive and seamlessly guide users through the app. Create mobile slideouts with Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

MAY 27, 2025

What real users say: WalkMe Mobile pros and cons Beyond the features and pricing, the true measure of any platform is in its day-to-day use. Comprehensive in-app engagement tools: Userpilot’s mobile SDK includes a suite of engagement tools such as carousels, slideouts, and push notifications, for real-time user communication.

Software Review 76

Software Review Onboarding KPIs Data Visualization Analytic Tools 76

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. What is customer satisfaction measurement?

Customer Satisfaction 98

Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 98

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. The 5 types of customer satisfaction survey questions are: 1. What is a customer satisfaction survey?

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Userpilot

MAY 21, 2024

Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

UX Planet

JANUARY 29, 2025

Are you ready to elevate your UX measurement game with a unique, all-in-one metric? Photo by NordWood Themes on Unsplash Measuring user experience (UX) has always been a complex challenge, requiring a blend of creativity and data-driven precision. Shorter times suggest a more effective interface [5]. TSR norm : 70 / 100 =0.70

Data Visualization 95

Data Visualization Framework UX User Testing 95

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap?

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Product Innovation Educators

FEBRUARY 20, 2023

This speaker emceed the conference and presented on Lean Product Management: How to Achieve Product-Market Fit. Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. Target customer 2.

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User Testing Product Management Product Manager Data Visualization 273

Userpilot

JULY 25, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of UX researchers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX researcher.

Research Software 89

Research Software User Testing Product Research Analytic Tools 89

BrainMates

SEPTEMBER 22, 2021

As organisations mature their data and insights capabilities, one area, often left behind, is UX metrics. A business may acknowledge the ROI of UX and welcome the qualitative complement to the quantitative data pouring in from their products yet still lag when it comes to quantifying the user experience and its impacts.

User Testing 96

User Testing Research Software Product Research UX 96

Userpilot

MAY 1, 2024

TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. It helps you make data-driven decisions to enhance your product and keep up with changing user needs to improve user satisfaction. Usability testing can also come in handy. Book a demo now.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. In any project, the user experience is paramount, and evolving this experience hinges on robust UX research.

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

Userpilot

JANUARY 9, 2024

Understanding the difference between primary vs secondary users’ UX design is the key to creating a product that everyone loves. This article explores the differences between primary and secondary users in SaaS UX design and provides strategies for identifying them for your product. Book a demo now to learn more.

Research Software 103

Research Software Analytic Tools User Testing Feedback Software 103

UX Planet

JANUARY 13, 2024

This generation, born between 1997 and 2010 is at the forefront when it comes to embracing technology and their upbringing in an era is reshaping our perspectives on user experience (UX) and interface design. Growing up with devices has given them distinct expectations that demand an innovative approach to UX and design.

Research Software 98

Research Software UX Technical Review User Testing 98

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 98

Data Visualization UX Research Software Feedback Software 98

Userpilot

JANUARY 11, 2024

UX bias can seriously impact your research project and negatively influence your final product design. This article helps you identify potential biases affecting your UX design project. It highlights different types of biases in the user research process and how to avoid them. What is a cognitive bias in UX research?

User Testing 105

User Testing UX Product Research Data Visualization 105

Userpilot

MAY 31, 2023

A good UX design helps to make your product easier to use and create a delightful experience. Here are the best examples of good B2B SaaS UX designs and why they work: Userpilot breaks down long processes onto multiple screens to prevent overwhelming users with too many options. UI is, in fact, a part of UX.

UX 97

UX Customer Experience Data Visualization User Experience 97

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Book a demo now to begin. Writing in Google Docs.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

UX Planet

SEPTEMBER 22, 2024

It’s less than a blink of an eye, yet in that brief moment, users decide whether your site is worth their time. As designers, whether in content or UX, it’s our job to capture attention quickly and ensure the site structure is intuitive, aligns with your brand and effectively tells your story. Does it meet their needs?

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111