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How productmanagers can adapt core responsibilities across different organizations and contexts Watch on YouTube TLDR Through his research and practical experience at MasterCard, Nishant Parikh identified 19 key activities that define the role of softwareproductmanagers.
Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Plus, the ability to create custom NPS dashboards allow you to analyze the results easily without writing a line of code.
Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. This article will help reduce such churn by refining your productmanagement and UX analysis approach.
Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. The choice is tough because there’s no single tool that covers all use cases.
Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience. In this article, Ill cover 10 crucial user metrics every productmanager should track to turn data into decisions that increase product adoption.
A quick look into Userpilot In a nutshell, Userpilot is an all-in-one product growth platform that enables businesses to increase product metrics at every stage of the user journey. Userpilots key features include: No-code Chrome extension for building in-app flows. Session replays to see how users navigate your product.
Real user monitoring (RUM) bridges that gap by tracking every click, scroll, and frustration signalsuch as rage clicks or slow load timesallowing you to identify where users struggle. For productmanagers, this isnt just data; its the key to transforming disconnected user journeys into seamless experiences.
From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.
There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs. Why are interactive user guides important? Users get access to help just when they need it.
The ROI of AI-assisted product development What every business leader needs to know By Wesley Fuchter Posted in Product Development Published on: July 8, 2025 Last update: July 10, 2025 AI-assisted product development is now a practical part of modern developer workflows, not just a future idea.
User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Focuses on front-end metrics critical to usersatisfaction. The worst part?
Blog Ebooks &Â Guides Events & Webinars Case Studies Podcast Community Sign in Get started for free Test Closure How to Present Customer Insights to ProductManagers, Engineers, and Executives Posted on June 11, 2025 Austin Meyer You ran a solid test. You uncovered valuable customer insights.
Use promo code DIANA23 to receive the following discounts through Dec 31, 2024: A free 30-min presentation coaching session - bookable here with DIANA23 Then 23% discount off your next purchase (up to 350 EUR / USD) I worked with Abdo at Productized , and he’s amazing! This builds empathy and understanding of user needs.
That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Qualifying questions for choosing the right customer engagement tool. Criterion Does It Deliver?
Userpilot helps you build, test, and measure these experiences without writing any code. See How Userpilot Can Help Lifecycle email marketing is about responding to customers’ needs and problems across every stage of the customer journey. This makes the NPS question stand out more and prevents users from dismissing the email.
Keep it engaging : Use tools like Usersnap to create visually rich, consistent, and user-friendly Marcin’ Insights: The truth is, as ProductManagers, we’re often way more excited about our new feature than our users are. For example, Previously, users had difficulty finding files due to search limitations.
With so many options available, how do you choose the right session recording software for your team? We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences. This article aims to simplify the decision-making process.
But is it really worth it for productmanagement? While Pendo is known for its top-notch product analytics and in-app guidance features, the mobile offering often receives mixed feedback, especially regarding pricing, implementation complexity, and feature limitations. Mobile pricing.
Gathering mobile customer feedback shouldnt just be a checkbox item. As a productmanager, I believe its a critical step to understanding whos really using your app, whats tripping them up, which features are making a difference, and how many users might opt for your paid plans. What are customer feedback examples?
How I measure mobile app performance as a product designer Measuring mobile app performance isnt a one-size-fits-all process. The metrics you track and how you interpret them will differ if youre a designer, productmanager , or engineer. So, you can prioritize changes that drive user engagement.
From high school to business school, and throughout my professional career, I was supremely comfortable with it , and reveled in solving problems, to the appreciation of my managers, colleagues, and teachers. Management guru, Peter Drucker had said, if you can’t measure it, you can’t improve it. 2) What should I solve?
Customer experience (CX) is central to productmanagement and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Here are the features you can use to boost customer loyalty.
The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. With the support of the SDLC, You can track and control your calendar, and increase productivity and speed of development.
When one learns to code, the initial steps involve a great deal of experimentation with code writing and debugging. The learning process usually starts by writing the program and then finding all the software bugs and fixing them. It is a cyclic process consisting of two major steps: Coding and Fixing.
Sentiment is the emotion behind customer engagement. When you monitor sentiment, you try to measure the tone, context, and feeling from customer actions. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action.
Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. As a result, the best productmanagers thrive on their ability to move quickly, minimizing time to market for feature releases.
AI ProductManagement: Why SoftwareProductManagers Need to Understand AI and Machine Learning. Productmanagers (PMs) of every stripe need to understand the powerful influence of AI to both stay competitive in their product role and also ensure that their companies maintain a competitive advantage.
At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?
To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. IDENTIFY AND INTEGRATE ANY NECESSARY SOFTWARE FOR YOUR APP. Most importantly, don’t forget to include in-app feedback software in your tech stack.
Design skills can be valuable for ProductManagers (PMs) to allow them to understand, communicate with the design team, and effectively contribute to the design process. Photo by Balázs Kétyi on Unsplash I have been scrutinizing and reflecting for a long time, on what a productmanager should do and need.
Wondering which productmanagement KPIs help you get better product growth insights ? Among the plethora of responsibilities that SaaS ProductManagers have, defining and tracking KPIs probably is the most influential towards guiding future product development. Key productmanagement metrics and KPIs.
And how can productmanagers use it to develop great products? Product Net Promoter Score (NPS) is a metric of customersatisfaction. We can also say the NPS score is a number reflecting customer loyalty. Collecting product NPS data accurately. Collect data from the right user.
This is the key question we answer in our in-depth review. Finally, we explore how you can leverage them to collect actionable customer feedback. TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs. Are HubSpot surveys any good?
In many cases the amount of time spent resolving an issue (by support, development, account management, training and even, sometimes, the CEO) seems far in excess of the time it would have taken to design & build the software correctly in the first place. The approach I propose requires lots of input and time from users.
Feature prioritization is always a hot-button issue for productmanagers. It helps organizations focus on the Determining which features to include in a product roadmap can be challenging with constantly evolving customer needs and several opportunities chasing scarce resources.
Businesses use Pendo Feedback to collect and prioritize product requests. Pendo Feedback focuses on feature requests, while Pendo Polls are microsurveys triggered during product tours. You can’t measure usersatisfaction with Pendo Feedback. The Pendo Feedback module isn’t available for free users. polar questions.
These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. User experience (UX) involves all aspects of user interactions with your product.
How do you conduct root cause analysis in productmanagement? We also explain why it’s important for productmanagers and share useful tips. What is root cause analysis in productmanagement? More importantly, through root cause analysis teams gain insights on how to improve the product experience.
Looking for the right SaaS productmanagement metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the productmanagement process. In this article you’ll learn about: Ways to measure SaaS products. User Adoption Flywheel. Well, look no further.
Yet, for many productmanagers, simplicity is challenging to achieve. Unlike featured-based roadmaps, which focus on the delivery and output of capabilities, outcomes-oriented roadmaps prioritize desired outcomes or results — a key element of product strategy. Often, productmanagers skip this step in favor of speed.
Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help productmanagers better collect customer feedback and capture customer insights that drive results.
Are you frustrated with how your users are underutilizing your product, complaining about it, and not realizing the value that it has to offer? It’s probably because you’re lacking in some of the productmanagement fundamentals. Want to take productmanagement to the next level?
By focusing on the development of an empowering culture, organizations can foster an environment that encourages creativity and innovation, increases employee engagement and retention, and improves customersatisfaction. This leads to an increase in customersatisfaction, which can lead to repeat customers and higher levels of loyalty.
Every savvy productmanager needs a product adoption tool they can rely on – because automating adoption is the lifeblood of many SaaS companies. In this article, we’re going to dig deep into a range of product adoption tools available on the market. What is product adoption? Pros of Userpilot.
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