UX Planet

JUNE 9, 2025

It bridges the gap between observation and action, transforming scattered (and messy) information into clear, prioritised insights that can drive product strategy. For example: “75% of Users struggled with filtering options.” For example: A map may show onboarding drop-offs caused by unclear instructions.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Userpilot

MAY 27, 2025

This is a unique opportunity to join Notions Growth team, a lean team of proven high-impact experts that are shaping the businesss future trajectory across the distribution, activation & conversion of customers. Someone with a strong product sense and a proven track record of improving user experience and customer value.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

APRIL 8, 2025

Here are 3 methods that help you collect data and bring that conversation to life: Use mobile surveys to gather customer feedback Mobile surveys are a quick way to measure customer satisfaction, gather real-time feedback, and boost engagement. What are customer feedback examples?

Customer Feedback 76

Customer Feedback User Testing Feedback Software Customer Experience 76

Roman Pichler

DECEMBER 4, 2023

Let’s make this more concrete by looking at a popular product discovery tool, Teresa Torres’ Opportunity Solution Tree (OTS). [2] 2] Before I proceed, let me point out that I am neither a product discovery expert in the sense discussed below nor do I fully endorse the specific approaches created by Marty and Teresa.

Product Research 353

Product Research Product Strategy Strategy Research Software 353

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. So, how do you outline a product strategy framework that is the foundation of product-led growth ? Product strategies help you design and grow your products.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Userpilot

FEBRUARY 2, 2023

In the process of setting up a user feedback system and looking for successful customer satisfaction survey examples to inspire you? In this article, we will go over the basics of creating a customer satisfaction survey – questions to include, design best practices, and also show you some helpful templates.

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Experience 98

Mind the Product

MARCH 14, 2019

Introducing humanising touches to your product can diffuse user frustration in a similar way. Illustrations can Increase Customer Satisfaction. The Kano Model, developed by Noriak Kano in the 1980s, uses a simple grid that compares investment with customer satisfaction, helping us prioritise product development.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

UX Planet

JUNE 14, 2024

Over 8,000 people were interested, so I figured this would be a perfect opportunity to explore my product strategy skills. A product strategy is a clear roadmap that ensures a “product or feature” is built for the right reasons, solves the right problems, and stands out from the crowd. Why or why not?

Product Research 97

Product Research Product Strategy Feedback Software Research Software 97

The Product Guy

JULY 30, 2024

This can reduce reliance on costly customer acquisition tactics. Rapid Growth This approach can lead to rapid growth as satisfied users become advocates, driving further adoption. Slack is a prime example of how a well-executed product strategy can propel a company to new heights quickly.

Customer Feedback 186

Customer Feedback Data Visualization Customer Experience Onboarding KPIs 186

Userpilot

MAY 1, 2024

TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. It helps you make data-driven decisions to enhance your product and keep up with changing user needs to improve user satisfaction. These insights make data-driven product decisions possible.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

Alchemer Mobile

APRIL 11, 2018

Editor’s note: As a follow up to the article from Ashley Sefferman that was written for the 280 Group blog last month, this month we’ve invited Roger Snyder from 280 Group to discuss how to turn the data these metrics provide into real insights to better manage your product strategy. No less important are your business goals.

Data Visualization 140

Data Visualization Customer Experience Research Software User Testing 140

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

FEBRUARY 25, 2024

It introduced original content production, creating critically acclaimed series like “House of Cards” and “Stranger Things.” The company also leveraged data analytics to personalize recommendations and improve the user experience.

Analytic Tools 143

Analytic Tools Entertainment Customer Experience Data Visualization 143

Userpilot

APRIL 30, 2024

Wondering how to properly measure user experience and what metrics to track? Let’s explore what the user experience is, the types of metrics you can use, and how to measure them to improve product engagement. Why measure user experience? It represents how many users are leaving your product.

Customer Experience 52

Customer Experience Data Visualization Onboarding KPIs User Experience 52

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. Happiness This metric evaluates user satisfaction and emotional response via surveys, feedback forms , and NPS ratings.

Customer Experience 59

Customer Experience User Experience Customer Feedback User Testing 59

Userpilot

MAY 1, 2024

This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Product Research 105

Userpilot

AUGUST 12, 2024

According to him, there are three critical dimensions to ensuring agile, customer-centric product operations: Product development : Frequent releases and updates allow for responsiveness to customer feedback , proactive problem detection, and maintaining high user satisfaction. Product team competencies.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

AUGUST 14, 2024

Let’s dive in to learn what they are and how you can implement them into your product for greater customer success and acquisition! TL;DR A product-led strategy focuses on making your product, its value proposition, and user experience the primary drivers of customer acquisition, engagement , and retention.

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

Userpilot

JULY 20, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful experience strategist. TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. Let’s dive in!

Data Visualization 94

Data Visualization Analytic Tools Research Software Feedback Software 94

Userpilot

JULY 23, 2024

Here are some of the most common: The Kano model divides features into basic needs, performance features, and delight factors to prioritize based on customer satisfaction. The idea is to focus on the most impactful features that deliver value, ensure customer satisfaction , and create growth opportunities.

Feedback Software 111

Feedback Software Product Research User Testing Customer Experience 111

Userpilot

JULY 25, 2024

Associate product manager’s main responsibilities As an Associate Product Manager, you play a crucial role in the product lifecycle. Here’s a breakdown of your core responsibilities: Product Strategy Development : Assist in crafting and executing product strategies aligned with company goals and market needs.

User Testing 94

User Testing Analytic Tools Data Visualization Feedback Software 94

Mind the Product

SEPTEMBER 25, 2017

This growth demonstrates that both users and product teams are realising value from embedded analytics. What’s more, 94% of product managers and developers reported that embedded analytics helps them improve customer satisfaction, and 99% said it helps them improve the user experience. But what works?

Embedded Analytics 127

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 127

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Reduce customer churn.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software User Testing 105

Userpilot

MAY 8, 2024

TL;DR User needs analysis involves different techniques to gain a deeper understanding of users’ goals, motivations, and requirements. User analysis offers several benefits, including improved user satisfaction and retention. It results in improved user satisfaction levels and even helps you win their loyalty.

Customer Feedback 104

Customer Feedback Customer Experience Data Visualization User Testing 104

Userpilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. TL;DR In-app events are actions users take inside your products.

Analytic Tools 105

Analytic Tools Data Visualization Events Onboarding KPIs 105

The Product Coalition

APRIL 24, 2023

But if the feedback is siloed, it’s harder to draw accurate and actionable insights to inform their product strategy. It’s much better to put all your user feedback in a single place and look at it together. Improved customer satisfaction Customers like it when their feedback is heard and acted upon.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Userpilot

OCTOBER 6, 2022

The data product manager role dates back to the early 2000s when companies realized they needed dedicated data professionals. Data product managers are responsible for collecting, analyzing, and sharing data within the organization in accessible ways to inform product strategy. mapping user personas and customer profiles.

Data Visualization 98

Data Visualization Customer Feedback User Testing Analytic Tools 98

Userpilot

SEPTEMBER 30, 2022

Upgrading your product features and introducing new ones is a key part of a successful SaaS product strategy. Are the active users aware of the new update? How many users are finding value here? Is it improving the user experience and increasing your monthly recurring revenue? Customer retention rate.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Experience Analytic Tools 98

Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction. Userpilot ’s AI writer.

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Tracking product metrics helps you develop well-informed product strategies.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

ProductPlan

AUGUST 7, 2020

My Journey Transitioning from Engineering to Product Management. Then, I started gravitating towards product strategy questions, like, “Why am I building products?, I worked with the product leadership to plan out a product strategy. improve first user experience, reduce churn, etc.),

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? What is a product experience strategy?

Data Visualization 105

Data Visualization User Testing Customer Experience Analytic Tools 105

Userpilot

AUGUST 14, 2024

. – Triggering proactive support based on real-time data to simplify product adoption. Customer segmentation software recommendations: 1. Userpilot to build personalized user experiences and track segment performance. Qualtrics to separate users into groups based on feedback survey answers.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Reporting Tools 104

Userpilot

NOVEMBER 30, 2023

Second, UX research provides valuable insights that can guide product design, ensuring that the final product is user-friendly and intuitive to use. This often translates into higher user satisfaction and retention. User experience surveys User surveys are one of the most popular research methods.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

SEPTEMBER 10, 2024

TL;DR Digital adoption : Ensure users extract full value from your product features by measuring active users, feature usage, and product stickiness. Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. Creating a CES survey with Userpilot.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

JUNE 6, 2023

Customer journey analysis maps and dissects all user interactions with the product to remove friction from the user experience. Conversion analysis looks in detail at all the touchpoints in the customer journey to determine why they’re successful at driving conversions and why not.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88