Product Innovation Educators

JANUARY 25, 2021

Product managers’ main responsibilities are… Understanding the customer experience well. Internalizing a vision and communicating it to others. Managing pricing and roadmaps. During maturity, product managers focus on retaining customers and sustaining their market share. Managing pricing and roadmaps.

Customer Experience 310

Customer Experience Management Management Naming 310

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap? UX roadmap.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

ProductPlan

MARCH 5, 2021

This article tackles one of the areas that gets the most interest from product managers: how can they use an essentialist approach to create and communicate better product roadmaps ? To ensure you’re adding the right features and initiatives to your product roadmap, I’ve outlined several suggestions here. Start with the product vision.

Roadmap 122

Roadmap Customer Experience Product Research Vision 122

Alchemer Mobile

JULY 13, 2021

Focusing on product experience allows companies to deliver more value to customers and to increase their lifetime value. A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. Gather and act on customer feedback.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Roman Pichler

JANUARY 8, 2019

Finally, capture your insights and describe the product’s current strategy: the people it serves, the value it creates for the users and business, and its key features, for instance, by using my Product Vision Board. Once you have identified the right way forward, capture your decisions in a product roadmap like my GO Product Roadmap.

Product Research 225

Product Research Customer Experience User Testing Analytic Tools 225

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? What roadmap metrics should you be tracking? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The difference between a data product roadmap and the traditional approach is the former relies heavily on data. How do you build one?

Data Visualization 105

Data Visualization Feedback Software User Testing Research Software 105

Alchemer Mobile

NOVEMBER 23, 2020

I love the quote, ‘Be stubborn on vision, but flexible on details.’ Start with a clear vision of what you want your mobile customer experience to be, and make sure you gather feedback and measure how you’re doing. Be flexible about adjusting your roadmap as you learn. Q: How do you measure success?

Product Research 235

Product Research Product Management Product Manager User Testing 235

Userpilot

JULY 24, 2024

Benefits of a product strategy framework include better alignment between product development and business goals and improved user satisfaction. Start by defining product vision and mission to give clarity to your team and determine the right direction to move.

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Product Innovation Educators

OCTOBER 17, 2016

I’ve had some requests from listeners to explore product roadmaps, so I had a discussion with Jim Semick. He is co-founder of ProductPlan , which creates roadmap software for product teams. The best practices for constructing product roadmaps. Summary of questions discussed: What is the purpose of a roadmap?

Roadmap 129

Roadmap Product Management Product Manager Construction 129

Userpilot

NOVEMBER 23, 2023

How is the outcome-based roadmap different from regular roadmaps? Dave Martin on how product roadmaps kill outcomes. TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. They lack vision and lead nowhere. A roadmap example.

Product Research 105

Product Research Feedback Software Analytic Tools User Testing 105

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

ProductPlan

AUGUST 4, 2022

Product roadmapping frameworks work in a very similar way. Recap: What are Product Roadmaps? A product roadmap is a holistic visual document that outlines your product’s growth path. A product roadmap is a holistic visual document that outlines your product’s growth path. A product roadmap will keep you on track.

Framework 98

Framework Roadmap Feedback Software Customer Feedback 98

ProductPlan

AUGUST 17, 2020

Much has been written over the last few years on the idea of the featureless roadmap , which challenges product teams to present their plans grounded more in strategic vision – or by themes – rather than a laundry list of specific features. How to Decide on Roadmap Themes that Produce Meaningful Outcomes.

Onboarding KPIs 105

Onboarding KPIs Roadmap Customer Experience KPI 105

Mind the Product

AUGUST 1, 2019

On the flip side, the study found that customer satisfaction drops drastically when those same buyers have to learn too many features. Without a sense of product vision, product teams may be more likely to say “yes” to new features that may not add value to users. A Tendency to Look to Competitors for Inspiration.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

The Product Guy

JUNE 11, 2024

Actions to Overcome: Clearly communicate the product strategy and roadmap, highlighting how each initiative ties back to key customer needs and business goals. Share case studies and examples of successful product companies that have embraced a focused, customer-centric approach. Start small and scrappy.

Onboarding KPIs 150

Onboarding KPIs Data Visualization User Testing Product Management 150

Intercom, Inc.

JUNE 30, 2021

Each designer level has influence and responsibility across a number of core areas – scope, ownership, expertise, strategy and vision, autonomy, and leadership – and the specific expectations expand as you go up the design levels. Senior designers create design solutions that drive customer satisfaction and strategic outcomes.

Leadership 175

Leadership Feedback Software Customer Experience Systems Review 175

The Product Coalition

DECEMBER 21, 2021

How would you ensure building this new idea would be surely aligned with the Airbnb scalability vision? Now quickly demonstrate the discovery and test hypothesis for potential use cases aligned with the Airbnb mission, vision and strategy? Additionally, it protects your product from any random views that might take over your roadmap.

Product Research 179

Product Research User Testing Research Software Travel 179

Melissa Perri

APRIL 20, 2017

I once joined a B2B company as a Product Manager in the the middle of the year, so their entire product roadmap was set and in motion. In fact, whenever I hear a company complain that their Product Managers “lack vision,” I am not surprised to learn later that the real problem stems from a similar process to the above example.

Feedback Software 204

Feedback Software User Testing Customer Experience Weak Development Team 204

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Alchemer Mobile

FEBRUARY 2, 2021

If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. MONITOR FEEDBACK STREAMS, REVIEWS, AND SOCIAL SIGNALS TO ASSESS CUSTOMER SATISFACTION. LOCK IN YOUR THREE-MONTH PRODUCT ROADMAP.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

AUGUST 2, 2020

What is the mission, vision and strategy to solve the problem? I used the Mission/Vision/Strategy framework to analyze our work. The Vision illustrates an image of what that solution looks like in X years. There are different visions at different time intervals. each to focus on one problem area and one set of customers.

Data Visualization 136

Data Visualization Customer Experience Engineering Customer Satisfaction 136

Userpilot

DECEMBER 13, 2023

According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. UX vision is a clear and inspiring statement that guides the long-term design strategy and keeps teams and stakeholders on the same page. Key elements of an effective UX strategy.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability.

Roadmap 87

Roadmap Data Visualization User Testing Technical Review 87

Userpilot

JULY 29, 2024

The Kano model helps prioritize features based on user satisfaction and the effort required. Story mapping helps visualize the user journey to create a product strategy roadmap. Opportunity scoring helps identify features that need enhancements to drive satisfaction. Funnel analysis in Userpilot. Userpilot survey.

Framework 105

Framework Feedback Software Analytic Tools Onboarding KPIs 105

Pragmatic Marketing

JANUARY 17, 2017

We’ve all heard about “strategic” product roadmaps. A roadmap is a plan for your strategy that maps out the direction of your product. A product roadmap isn’t simply a list of features or the backlog. The Benefits of a Strategic Roadmap. A product roadmap has several ultimate goals. By Jim Semick.

Roadmap 70

Roadmap Strategy Vision Customer Experience 70

BrainMates

OCTOBER 20, 2024

It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations. For product managers: Clear alignment between product vision and execution is essential.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

The Product Coalition

MARCH 8, 2024

Think of digital transformation strategies as your roadmap to success in the digital age. They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. reduced processing time by 50%), improved customer satisfaction (e.g., boosted sales by 20%).

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

The Product Guy

AUGUST 8, 2024

It ensures that all stakeholders are aligned with the product vision and goals, and that there’s a cohesive strategy for product development and go-to-market. Customer Success Alignment Product Ops ensures that the product development process is aligned with customer success goals.

Feedback Software 170

Feedback Software Analytic Tools Data Visualization User Testing 170

Sequent Learning

OCTOBER 29, 2024

Here’s a structured approach to evaluating whether a product is ready for discontinuation: Re-Evaluate the Business Case Start by assessing the product’s current market relevance, revenue contributions, and alignment with the company’s vision.

Feedback Software 52

Feedback Software Weak Development Team Technical Review User Testing 52

UX Planet

MARCH 29, 2025

It provides the overarching vision that determines which designs are worth pursuing. By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover. Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Intercom, Inc.

MAY 22, 2019

Deepa Subramanian (a graduate of Harvard Law School and a veteran of Salesforce) set out to improve businesses’ understanding of the customer voice by co-founding Wootric , a platform that offers a range of feedback collection and analysis tools to help teams gain deeper, more relevant insights into their users’ desires and complaints.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Userpilot

AUGUST 12, 2024

According to him, there are three critical dimensions to ensuring agile, customer-centric product operations: Product development : Frequent releases and updates allow for responsiveness to customer feedback , proactive problem detection, and maintaining high user satisfaction. Marty Cagan’s latest book: Transformed.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Userpilot

JULY 31, 2023

Pendo Feedback is a module for collecting and managing customer requests. Roadmaps are a new Pendo feature for communicating and sharing product vision. Collect and analyze user feedback to assess user satisfaction levels and understand the ‘why’ behind their actions. Pendo Roadmaps.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

SEPTEMBER 20, 2023

Key responsibilities include setting out a clear product vision , building a product roadmap, organizing releases , and conducting continuous market research and analysis. Let’s take a deeper dive into the day-to-day activities of a typical product manager’s role : Define the product vision and strategy.

Reporting Tools 105

Reporting Tools Customer Experience User Testing Product Research 105

Userpilot

AUGUST 8, 2024

A well-defined product strategy contains four key elements – the product vision , target customers , goals , and product initiatives. To create an effective product strategy, you must first study the market to understand your target users and make sense of market trends.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Userpilot

OCTOBER 15, 2022

Display an exit survey every time a customer churns to collect feedback. Gauge customer satisfaction at multiple touchpoints with customer satisfaction surveys. Measure customer satisfaction and advocacy by triggering an NPS survey at various touchpoints. Sometimes, they’re displayed as emojis.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

APRIL 30, 2024

Retention : Addressing pain points can increase user satisfaction, which overall reduces churn and increases customer retention. Product advocacy : When users see their feedback implemented, they feel more connected to the product and brand. How can companies use customer feedback to influence the product roadmap?

User Testing 104

User Testing Customer Feedback Feedback Software Data Visualization 104