Userpilot

APRIL 11, 2023

Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations. Create a knowledge base that combines different resource formats and helps users troubleshoot at any time. Your knowledge base should be easy to find and should be structured into modules or according to JTBDs for easy navigation.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

NOVEMBER 1, 2022

Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Atlassian

FEBRUARY 9, 2022

From the start, we knew this was an opportunity to build a system that provided plenty of useful analytics, and we needed a way to see them, so we developed a reporting dashboard.”. The reporting dashboard provides a wide range of statics and figures, presented both visually and numerically. Our service desk solution.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. A dashboard gives an overview of your key customer metrics and visualizes trends in metrics like churn rates using simple charts.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk. Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

JULY 4, 2023

Userpilot NPS Dashboard. The real power of Userpilot surveys, however, lies in the built-in analytics dashboard. In addition to a specialized NPS dashboard, you get a general dashboard for tracking, visualizing, and analyzing survey responses. Analyze survey responses on a simple dashboard.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Embedded Analytics 95

Userpilot

MARCH 16, 2023

UserGuiding’s dashboard. Userpilot Userpilot’s dashboard. Last but not least, Userpilot enables you to create an in-app resource center , incorporated with a lot of educational tools like a live chat option, video guides, documentation, FAQs, troubleshooting tips, quick bug fixes, a link to the knowledge base, and more.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JUNE 30, 2023

Adding a module in the resource center Here’s where you start populating your resource center (or knowledge base ) with content. Integrating your URL knowledge base You don’t need to start from scratch. You can integrate an existing knowledge base simply by adding a URL.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

MARCH 17, 2023

Userpilot can help you perform customer needs analysis with in-app surveys, advanced segmentation options, and an NPS dashboard. Offering self-service support via knowledge bases can accommodate these types of customers. Userpilot NPS dashboard. Userpilot NPS dashboard. Book a demo to learn more!

Data Visualization 98

Data Visualization Customer Feedback User Friction User Testing 98

Userpilot

NOVEMBER 10, 2022

You can include a self-serve knowledge base and a live chat to eliminate support pain points. To avoid process pain points, add a self-serve help center, and a knowledge base in your product to improve the flow of information and keep customers moving. knowledge base ). Support pain points.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

OCTOBER 17, 2023

Customer service data can be sourced from multiple touchpoints including customer support calls, emails, social media interactions, live chat transcripts, and interactions with your knowledge base (like in the screenshot below). Tracking knowledge base interactions with Userpilot.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

The Product Coalition

OCTOBER 8, 2023

A well-designed dashboard should provide users with easy access to predictions, historical performance data, and personalized settings. These platforms play a crucial role in promoting community engagement and knowledge sharing. Each member brings a unique perspective and knowledge base to the table.

Data Visualization 134

Data Visualization Reporting Tools Feedback Software Customer Feedback 134

Userpilot

APRIL 26, 2022

Pendo doesn’t come with Live Chat and Knowledge Base options. You could add multiple content types and group them however you like: Integrate your knowledge base. Resource Center configuration – Userpilot dashboard. You will need third-party integrations if you want these. Add guides and flows.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

JANUARY 15, 2024

It includes features like: Multi-channel helpdesk Live chat capabilities Knowledge base builder Support ticketing system Analytics reporting Community forums Sales CRM (Zendesk Sell) Source: Zendesk. Zendesk Zendesk is a customer service platform for building help desks, providing multi-channel support, and managing support tickets.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

JANUARY 23, 2023

Use data to personalize the knowledge base content for users. You can show and hide learning modules based on user attributes to make user navigation easy and frictionless. User behavior analytics dashboard in Userpilot. Userpilot enables you to show or hide content in the knowledge base based on user attributes.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

MARCH 27, 2023

Sending an NPS survey after a customer service interaction to rate your support agent’s effectiveness, and the quality of your customer service process, and find common problems you can address in your knowledge base. You can quickly find your NPS tags by clicking the “tag” tab on your NPS dashboard.

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

Userpilot

JUNE 28, 2023

Track your KPIs with Userpilot’s native analytics dashboard. New users are then redirected to the main dashboard where they’re greeted by an onboarding checklist. The user onboarding solution When users log into Platformly for the first time, they’re greeted with an empty dashboard. Get a demo now!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Analytic Tools 97

Userpilot

APRIL 4, 2024

Start by building a knowledge base of articles that address common user problems and queries. Resource center – Build an in-app resource center that gives users quick access to knowledge base articles, guides, and other resources and offers self-service support. Product usage dashboard in Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JULY 11, 2022

Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. These are: Userpilot – for in-app guidance and in-app knowledge bases. The capabilities of Userpilot extend beyond in-app guidance and knowledge bases.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

JANUARY 3, 2023

Create a self-serve knowledge base to empower users to support themselves so they don’t have to rely on customer support for any minor issue or leave your app to find answers. You can also visualize your data on a simple dashboard so you can track your progress over time and make improvements on the go.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

The Product Coalition

MAY 18, 2022

It’s also suitable for knowledge-based work such as software development. Visualize or map the workflow: Creating a value stream map can visualize all steps in the workflow in a column-based dashboard. Next, people use cards or images to illustrate work items on the dashboard as work progresses.

Reporting Tools 136

Reporting Tools Software Developers Software Development Feedback Software 136

Userpilot

OCTOBER 21, 2022

The software allows you to work with multiple social media platforms from one dashboard. As an example, you can see Userpilot’s knowledge base below: 6. Engagement analytics on Userpilot’s dashboard. Our software also lets you analyze the results through an intuitive dashboard. Omnichannel service. Salesforce.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 27, 2023

Most users prefer not to talk to support agents if they don’t have to, so providing a knowledge base with product documentation is an easy win. For example, if you know that lots of users fail to complete a task because they cannot find a feature on the dashboard, you can help them with a tooltip or hotspot.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

JUNE 22, 2023

Upcoming new features & event analytics dashboard in Userpilot. It should include knowledge base articles, FAQs, video tutorials, step-by-step guides, and best practice documents. NPS dashboards make it easier by showing the NPS score, the distribution of respondents across different categories, and trends over time.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

FEBRUARY 28, 2023

Adding guides and letting users search your knowledge base without leaving the app, will help them solve their issues on their own – a lot faster. Example of a knowledge base in Userpilot. Most customers prefer solving minor issues by searching through a knowledge base. Appcues’ dashboard.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

OCTOBER 20, 2023

Social media mention/reach reporting dashboard. Publishing help articles is only the first step in building a knowledge base , you also need to refine your customer support documentation and keep all your resources up to date over time. Dedicated NPS surveys and analytics dashboards with response tagging. Source: Brand24.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

FEBRUARY 7, 2020

Update your knowledge base. Unlike your knowledge base, which focuses on how to complete a certain task, this educational content should cover real-world cases of your product in action. This kind of content provides customer education and builds on your knowledge base. Send automated email sequences.

Analytic Tools 84

Analytic Tools Research Software Education Customer Experience 84

Userpilot

AUGUST 6, 2023

This could be in the form of a resource center or knowledge base where they can find written and video resources they need or an AI-powered chatbot widget that will help users deal with their most common issues and requests. This will likely reduce the number of support tickets and free up much of your team’s time.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 31, 2023

You can bring all your metrics and KPIs into one place with an analytics dashboard. NPS analytics dashboard – Userpilot. A help center with a rich knowledge base can be a valuable tool for your customers. It also helps you identify trends and patterns in your customers’ in-app behavior.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Userpilot

APRIL 23, 2021

To address churn pre-emptively, creating helpful blog content and a knowledge base are essential activities. If you can make the knowledge base accessible in-app via a help center , even better. That’s why the concept of a knowledge base exists. How to calculate churn rate. Enter the Help Center.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 30, 2023

Communicating with your user base with new feature announcements to overcome feature blindness, like Userpilot. Providing self-service support with an in-app knowledge base , like Miro. In Loom's dashboard, for example, you can quickly access their video tutorials without navigating a clunky resource center.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Userpilot

MAY 22, 2023

Your customer success team should work closely with the product and content teams to include self-training materials, knowledge base , product documentation, etc., Userpilot’s NPS ability lets you measure and analyze NPS responses with advanced features like user segmentation, analytics dashboard, etc.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

The Product Coalition

JUNE 22, 2020

It is easy to set up, for example on a customer dashboard, and configure it up to automatically ask people logging in if they would be interested in participating in user research in the future. In terms of web analytics, I encourage you to use business intelligence tools to create dashboards and retrieve live data. Get in touch.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

MARCH 29, 2024

Identify your best marketing channels with Google Analytics Extract funnel visualization reports from your Google Analytics dashboard. Repair tips for top-of-the-funnel leaks Follow these steps to attract the right audience and prevent top-of-the-sales-funnel-leak: 1. Checklist built with Userpilot.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

FEBRUARY 21, 2023

Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. For this, embed an in-app knowledge base where users can search for any resource they need, such as articles, video guides, FAQs, and support—without ever leaving your app.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Indicative

JULY 24, 2019

Master Dashboard tips and tricks. Based on this calculation, the ratio is 13.95%. Be sure to click Save to Dashboard in the top right of your screen, so you can reference fresh numbers at a glance at any time. As always, check out our Knowledge Base if you have any questions.

Data Visualization 61

Data Visualization Analytic Tools User Testing Customer Experience 61

Userpilot

FEBRUARY 21, 2023

Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. For this, embed an in-app knowledge base where users can search for any resource they need, such as articles, video guides, FAQs, and support—without ever leaving your app.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91