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Announcing multichannel transactional messaging: Make sure your customers get the message

Intercom, Inc.

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. And because it’s Intercom, we’ve reimagined what “transactional messaging” looks like. What is transactional messaging? Order or delivery confirmation.

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How To Build a Slack Activity Dashboard Using Only Open-Source Tools

The Product Coalition

Visit the URL on your favorite browser, and you should see Airbyte’s dashboard (if this is your first time, you will be prompted to enter your email to get started). After the app has been successfully installed, you will be navigated to Slack’s dashboard, where you will see the Bot User OAuth Access Token. Click Allow.

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Customer Engagement Dashboard: Which Metrics to Track and How to Create One

Userpilot

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. Read on to learn how to choose the right engagement metrics for your dashboard and how to build one code-free. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel.

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How to Track User Sentiment in SaaS: Steps and Tools

Userpilot

To analyze customer sentiment accurately, these tools dig into a text (social media posts, user reviews , messages, etc.) For example, an NPS dashboard helps you to easily visualize the number of promoters, passives, and detractors you have. Userpilot’s NPS dashboard. Userpilot survey analytics dashboard.

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Die Dashboards, Die! Why Conversations Will Reinvent Software

Nir Eyal

Conversational user interfaces (CUIs) work because of our familiarity with messaging. The post Die Dashboards, Die! In years to come, conversations will breathe new life into software—particularly the boring enterprise tools millions of knowledge workers begrudgingly use every day. There […].

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14 Best Customer Analytics Platforms in 2024

Userpilot

Starts at $249/month and supports up to 250 survey responses per month, 10 user segments, 15 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce). The account view in Totango allows business users to view all the customer insights from individual customers in one singular dashboard.

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What is User Engagement Analysis? Top 9 Metrics to Track

Userpilot

User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. Unless your product analytics platform supports analytics dashboards to track user engagement metrics from one place. Core feature engagement dashboard in Userpilot. Leaderboards.