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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

SEPTEMBER 2, 2022

But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. Messages—for in-app communication.

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A Product Manager’s Guide to Building Customer Loyalty

ProductPlan

AUGUST 1, 2019

These can take on the form of follow-up emails after a customer hasn’t used the product for a period of time or messages based on where customers “dead-ended” because they got stuck, confused, or discouraged. Drip campaigns based on customer behavior can also be developed that prompt additional engagement.

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