article thumbnail

How to Decrease Beta Testing Costs by 40%

Centercode

The platform provides capabilities like automated feedback scoring that floats your customers’ most important care-abouts to the top of the heap and custom dashboards, so your highest priority features are always front and center. That means fewer show-stopping issues — and less damage control for your support team. QA Managers.

article thumbnail

Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. Native dashboard analytics and reporting.

article thumbnail

A Product Manager’s Guide to Building Customer Loyalty

ProductPlan

Building out a robust and effective onboarding program is critical to fostering customer loyalty as it provides the right amount of education, support, and prompting to get new users engaged and realizing the full value proposition as quickly as possible.