Mind the Product

APRIL 4, 2017

Dual-Track Agile is an IT development methodology where figuring out what to build is as important as the building process. So how do you know if your product team has a good idea? While Dual-Track Agile is my recommended way to develop products, it’s not very clean. Now Things get Messy. How to run a Discovery Track.

Agile 186

Agile Product Research User Testing Customer Experience 186

Amplitude

NOVEMBER 26, 2019

Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. You may not understand someone else’s definition or report. Given that data teams can’t be everything to everyone, each department starts grasping at different tools.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I An outcome-oriented approach helps teams remain focused on the bigger picture, ensures efforts go toward delivering meaningful value to customers, and gives them the freedom to figure out the best way instead of having ‘the way’ committed well before discovery.

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

Mironov Consulting

JULY 28, 2022

Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior. Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. My background is definitely atypical.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Speed is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Mironov Consulting

JUNE 28, 2018

When working on mass consumer products (think FitBit or Facebook or teach-your-kid-to-code toys ), we will have large numbers of small purchases — too many customers to know each by name. Long Sales Cycles, Weak Attribution, Few Data Points. From social team: “4500 likes and retweets of our latest post!

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. With a relatively small team based in Omsk, southwestern Siberia, Purrweb has compiled an impressive portfolio. and Facebook.

UX 126

UX Research Software Feedback Software User Testing 126

Intercom, Inc.

JULY 19, 2018

I hosted Jean and Edmond on our podcast to get their take on the difference between leadership and management, the power of positive feedback, and why trust is the foundation of the most effective engineering teams. Jean: Especially with engineering teams. Then if you’re given the right tools, you can be more effective at doing that.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Nulab

AUGUST 25, 2021

Whether you’re an Olympic runner, an app developer, or a wealthy big-city bachelor, getting to know what’s going on in the world around you is a smart thing to do. from marketing and sales to product development and community building. Plotting their strengths and weaknesses (and your opportunities and threats).

Weak Development Team 86

Weak Development Team Research Software User Testing Customer Experience 86

The Product Coalition

MAY 20, 2020

Example: Project manager prepares a project utilization report Delivery manager at a bespoke software development company prepares a report of how many man-days have been utilized on a project for a given client. Custom development of a bespoke reporting tool 2. There are 10 delivery managers within the ACME company.

Reporting Tools 127

Reporting Tools Customer Feedback Customer Experience Data Visualization 127

The Product Coalition

JULY 13, 2022

Best teams on a budget who need the basics. As the name implies, FullStory auto logs all aspects of users’ interactions such as scroll, swipe, click, and pageview. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. Product Analytics.

Data Visualization 146

Data Visualization Analytic Tools Feedback Software Reporting Tools 146

Userpilot

SEPTEMBER 23, 2021

It’s near-impossible to code your own onboarding without a vast amount of time and money, so you need special onboarding software. If you assess onboarding software by lack of code, segmentation capability, in-app communication, analytics , and pricing, Userpilot is the clear market leader. What is user onboarding?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

Lenny Rachitsky

MARCH 5, 2024

One name kept coming up: Leo Bosuener. I know many guides exist, but until this post, I’ve never had one definitive guide to share with people that doesn’t also overwhelm them. A mix of reasons: lack of preparation, audience mismatch, or just bad timing, with too much competition on your chosen launch day.

Startups 132

Startups Feedback Software Onboarding KPIs Customer Experience 132

The Product Coalition

SEPTEMBER 11, 2019

3) Most companies use weak heuristics, opinions and archaic decision processes to place bets on a handful of unproven ideas. The alternative is of course evidence-driven product development. In product management circles the term “Product Discovery” has become most synonymous with evidence-driven product development.

Customer Experience 74

Customer Experience Product Research User Testing Data Visualization 74

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. UX journey maps are the antidote to product-led marketing , onboarding, and product development that happens for its own sake.

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

The Product Coalition

MARCH 8, 2019

Last week, after many months of development, I was happy to launch Haystack into the world finally. Our Product Hunt page in all it’s beauty… Quick Background on Haystack Haystack helps people with there “where is that document” problem, by searching across all your cloud providers (Multiple Drive, Dropbox, Slack, Code, Notion…etc).

Feedback Software 63

Feedback Software Technical Review Software Review Systems Review 63

Business of Software Conference

OCTOBER 29, 2018

Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? A little bit about how to build an operating cadence and a remote team.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Business of Software Conference

APRIL 24, 2020

Claire Lew // CEO, Know Your Team. In this BoS Talk, Claire discusses how n o one sets out to be a bad boss, but it’s easy to become one. She is often cited as an expert on the topic of creating more open, honest workplace environments, and has been published in Harvard Business Review, CNBC, Inc, and Fortune among others. .

Weak Development Team 40

Weak Development Team Vision Feedback Software Management 40

Intercom, Inc.

JANUARY 10, 2019

Bots are great at things that are suitable for computer calculations, like when your next bill is due. They got a bad rep, but they’ve come through the other end, I think. Instead of saying “name” with an input field, the bot would ask, “What’s your name?” Or showing you your bank balance. And you would say Barry.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Business of Software Conference

DECEMBER 11, 2019

Agile methodology sounds confusing and difficult, but Bethany Pagels-Minor breaks it down to bite-size slices of delicious cakes that will will help every team work better, communicate better, and provide better returns. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Agile 61

Agile Weak Development Team Feedback Software Reporting Tools 61

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

MAY 19, 2022

Here are a few key takeaways: An Internal Quality Score offers a more holistic view of an agent’s strengths and opportunities for growth and helps organizations gain insight into their teams’ work. IQS is a metric used to measure how well your support team performs against internal standards.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

The Product Coalition

DECEMBER 8, 2018

The Basics Put simply, a roadmap is a living document that shows how you plan to develop your product. So it seems the vast majority of SaaS companies only allow team members to view the roadmap, even if most employees don’t actually use it. Enabling your internal teams to access and use the roadmap should be the minimum.

Feedback Software 70

Feedback Software Research Software B2B Roadmap 70

Userpilot

MARCH 7, 2024

But I was initially afraid to enter tech because I couldn’t code, and I was never particularly good at maths, so I thought I couldn’t do that. Alice de Courcy : “ I definitely had to change the way I behave and operate in order to be respected at times. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

PMLesson's Ace the PM Interview

MARCH 7, 2022

The best performing product managers are candidates who are inquisitive, methodical, and mindful of their own limitations or weaknesses. They're skilled at formulating solutions to complex product problems and establishing precise and measurable development goals. The truth is, most job postings receive hundreds of applicants.

Technical Review 52

Technical Review Product Manager Product Management Analytic Tools 52

Userpilot

MARCH 15, 2023

To help you make a confident decision, we’ll compare each tool’s features, strengths and weaknesses, reviews, and pricing. There are many benefits of creating interactive user guides, namely short time to value, high product adoption , and lower customer success and support costs. Let’s dive in.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Usersnap

APRIL 25, 2019

Countless times projects progress so slowly only due to poor ticket management. If you are using Usersnap, your team, clients or customers definitely are submitting more bug reports due to the convenience of capturing screens and annotating in-product. This could then be used as a development roadmap.

Reporting Tools 40

Reporting Tools Feedback Software Roadmap Weak Development Team 40

Modus Create

JUNE 29, 2020

By creating CoEs we are taking the best of our values and making a structured program that help our teams to: Consolidate the knowledge and best practices they already have. Modus CoE’s don’t promote a specific technology – they help our teams grow their leadership competencies, collaboration abilities, and communication skills.

Research Software 68

Research Software Weak Development Team Technical Review Customer Experience 68

Gainsight

MAY 21, 2021

Or, as I tell my team, being “intentionally awesome.”. Once the top priorities are identified and agreed upon, our team then develops clear and precise milestones aligned to building customer confidence. Internal reviews with subject matter experts across the company to make sure we are providing best-in-class recommendations.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Userpilot

JUNE 27, 2023

Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. TL;DR Whatfix is an intuitive digital adoption platform that helps streamline user onboarding and software adoption.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Crafty CTO

MAY 1, 2020

We left off at the handoff of shaped, de-risked work to the development teams. In effect, we are saying: “Here you go, dev team. ” Traditional agile, let’s say Scrum for example, looks a bit different: “OK dev team! This post will focus on Shape Up’s approach to building. And shipping!)

Reporting Tools 52

Reporting Tools Feedback Software Weak Development Team Customer Experience 52

The Product Coalition

MARCH 11, 2019

This acronym popped up a while back in Organization Development circles and when I heard it the first time I thought… uh yeah, that’s all high-tech. Extreme ownership (highly applicable) Summary Leaders are ultimately responsible for the failure or success of the team, and need to take full responsibility. Usability is bad.

Weak Development Team 60

Weak Development Team Technical Review Leadership Books 60

Userpilot

JUNE 27, 2023

In this analysis, we delve into greater detail regarding their features, use cases, advantages, and disadvantages compared to what you typically find on review websites. It allows product teams to create captivating in-product experiences such as product tours, onboarding checklists, and feature announcements without coding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52