Net Promoter Score Definition: Your Key to Customer Loyalty Insights
Userpilot
APRIL 19, 2024
Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. Bain & Company, the originators of the NPS system, suggest that an NPS above 0 indicates positive customer sentiment , while a score above 20 is considered favorable, and anything over 50 is excellent.
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