Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. To invite users to a webinar, use slideouts.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

SEPTEMBER 21, 2022

Book a demo to get started right away! 10 Best knowledge base software to educate your customers in 2022. Although you could get a 30-minute demo of the app, there’s no free trial on offer. For businesses that do not qualify for this category, you’d have to get a demo and discuss pricing with a sales rep.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Product Management University

JANUARY 8, 2024

For all of you pre-sales solution consultants and sales engineers looking for new ways to differentiate your demos, step away from your products for a quick minute. That’s the simple secret to setting yourself apart from the competition in the sales process, especially the product demo. It happens almost immediately.

Research Software 147

Research Software Consulting Healthcare Differentiation 147

Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. No platform existed for B2B companies looking to make educational content available to customers.

Education 40

Education Vision Customer Experience Differentiation 40

Gainsight

APRIL 12, 2024

The answer: Digital Customer Education (CE). Effective customer education empowers users to learn your platform quickly and efficiently, without interrupting their workflow. In our field, the composition of Customer Education teams can vary wildly. Who do you choose to build your educational material and program?

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. Book a demo to learn more. Free trial after a demo: Users first experience a product demo or presentation given by the sales team to understand the product’s capabilities.

Feedback Software 97

Feedback Software Research Software Onboarding KPIs User Testing 97

Product Management University

APRIL 8, 2024

The 20% of your headcount that’s responsible for gathering market knowledge is also responsible for sharing that knowledge and educating product teams so that everyone sees the same markets through a common lens. This is where the value of market owners comes into play. Pepper in some competitive differentiation.

Leadership 147

Leadership Marketing Product Management Product Manager 147

Userpilot

NOVEMBER 2, 2023

Sales-led growth , on the other hand, is built around the traditional sales process and tactics like trade shows or demos. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Webinars play an important educational role.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

JUNE 19, 2023

TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo! It offers a range of features that you can leverage for customer onboarding and education. Let’s dive in for details!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

NOVEMBER 28, 2022

Interactive self-service guides are in-app resources that educate users on discovering and using features. Different types of interactive guides include interactive walkthroughs and product demos /video tutorials. Interactive self-serve guides are in-app resources that educate users on how to discover and use features.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

APRIL 3, 2024

Miro’s Resource Center excels with interactive guides that offer hands-on learning and showcase their educational commitment. If you want to know more about how Userpilot can help you create a content resource center, book a demo now. Get a Userpilot Demo and see how you can improve your customer service.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 25, 2024

Book a Userpilot demo to find out how you can enhance your in-app experiences to keep up with the behavior trends for 2024. A demo of Userpilot’s no-code in-app flow builder. Get a Userpilot Demo and see how you can implement these upcoming user trends. For instance, here’s a no-code in-app flow builder from Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

FEBRUARY 20, 2024

If you need to elevate your SaaS email marketing strategy with more quality data, why not book a Userpilot demo to see how you can gather useful data for your email campaigns? Try Userpilot and Take Your Email Marketing to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is targeted email marketing?

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

JANUARY 8, 2024

Book a demo now to begin. Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. This could include tutorials, product demos, customer success stories, thought leadership, and any other related content.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

APRIL 3, 2024

Book a demo now to see how Userpilot can help with product-led growth. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is product-led innovation? Book a demo now if you want to know how all this is possible and easy with Userpilot.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 104

Userpilot

FEBRUARY 15, 2023

Loom utilizes in-app video tutorials to provide contextual guidance and educates users on how to use the product. If a user opts for an interactive tour , they essentially have a whole demo environment to play around it (with some key guidelines to follow). Educate users with an onboarding video. Get the demo now.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

JANUARY 30, 2023

Offering educational webinars showcasing the value of your product, like Userpilot. Providing live demos that include proper training for users and make the product stand out, like Airfocus. Here, the marketing and sales team's job is to nurture the leads with educative content, valuable resources, and trust building.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Userpilot

DECEMBER 11, 2023

Get your free Userpilot demo today! Get your free Userpilot demo today! Get your free Userpilot demo today! Get your free Userpilot demo today! Adding a tooltip can help you address the issue, re-align the mental model, and resolve any usability problems: Get your free Userpilot demo today! What is a mental model?

Data Visualization 105

Data Visualization Feedback Software Analytic Tools User Testing 105

Userpilot

NOVEMBER 5, 2023

Book a demo today to learn more! Thanks to their interactive nature, these walkthroughs drive customer education and boost user engagement, effectively scaling customer success in a few clicks. Book a demo today to learn how we can help you scale your CS operations. A good walkthrough helps users learn by doing.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience User Testing 104

Userpilot

MARCH 7, 2024

Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems. Book the demo to find out more! To improve engagement, design an in-depth walkthrough that introduces the feature and educates them on how to best leverage its capabilities. Keep them engaged.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

MAY 31, 2023

AI technology can improve the customer experience by generating video tutorials to educate and engage users. See how it works by booking a demo. Chatbots can help here but you can also consider creating and placing educational content in your resource center so customers can find it and self-serve it. expected in Q3 of 2023).

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

SEPTEMBER 19, 2023

This includes targeted re-engagement campaigns, personalized customer education, and more. To learn more, book a demo today ! Create more focused customer education content to increase customer lifetime value. Provide targeted educational resources to drive users to success. Book a demo today to learn more!

Data Visualization 105

Data Visualization User Testing Customer Feedback Feedback Software 105

Userpilot

MARCH 18, 2024

Book a Userpilot demo to see how you can boost user activation and drive business success. Meanwhile, a low rate may indicate areas for improvement in user education or product accessibility. Book a Userpilot demo to get started! What is user activation? Tracking activation conversion rate with Userpilot.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Customer Experience 105

Userpilot

MAY 8, 2023

Creating valuable content that educates customers, helps them discover new features, and keeps users engaged will pay dividends for your software company in the form of higher revenue or adoption rates. As important as customer education is, it can often still be overlooked or undermanaged by SaaS companies.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

MARCH 19, 2024

Book the demo to find out more! Try Userpilot and Take Your Feature Rollouts to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a feature rollout? Include a CTA button that triggers an interactive walkthrough to educate users on how to use it.

Product Research 105

Product Research Onboarding KPIs User Testing Feedback Software 105

Userpilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Get your free demo today! Get a demo now! Users can either create a free account through the signup form or demo the product’s features without needing to register at all: Source: Stripo.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Analytic Tools 97

Userpilot

AUGUST 23, 2023

Here is the typical career path for product analysts: Junior product analyst (entry-level) Senior product analyst (mid-level) Product manager / product insights manager/data scientist (senior-level) There are no strict educational requirements to become a product analyst. What is a product analyst?

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Userpilot

NOVEMBER 14, 2022

Userpilot : Educational resources to gather an audience well-educated on SaaS so they can understand the value of our products and use them. Shopify: Implements a rich academy to educate aspiring entrepreneurs on key business matters. Userpilot educational resources. Make it memorable. from verified instructors.

Feedback Software 98

Feedback Software Research Software Marketing User Testing 98

Userpilot

FEBRUARY 13, 2024

Book the demo today! So add them to your diary now so you don’t miss out on future webinars, trending topics, and education to help your product succeed and learn what you need to know about product marketing. Book the demo today! You can use your findings and improve your in-app marketing with Userpilot.

Webinar 105

Webinar Data Visualization Analytic Tools Feedback Software 105

Userpilot

FEBRUARY 5, 2024

Incorporating product demos within the trial to showcase key features, answer questions, and build relationships, increasing the likelihood of conversion. Try Userpilot and Take Your Conversion Rate to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the trial-to-paid conversion rate?

Feedback Software 52

Feedback Software User Testing Data Visualization Analytic Tools 52

The Product Coalition

SEPTEMBER 23, 2021

You may give your audience video content throughout the whole consumer journey with niches such as videos that assist to educate your audience, making it easier to trust your brands and make their choice quicker for purchasing. Moreover, product demo through video marketing is a comprehensive way to further persuade prospective consumers.

Marketing 164

Marketing Customer Experience Advertising Branding 164

Userpilot

MARCH 21, 2024

Offering a free trial or demo to showcase product value and encourage sign-ups. If you need to enhance the product experience throughout the customer lifecycle, why not book a Userpilot demo to see how you can implement all these strategies without coding? Userpilot ’s demo page.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

JANUARY 29, 2023

Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. Book a demo to learn how Userpilot’s effective features can improve your customer experience. The school contains valuable educational resources to serve people before they become customers. Get a Userpilot demo!

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

OCTOBER 6, 2023

On the other hand, a B2B sales funnel concentrates on converting these qualified leads into paid customers through demos, pricing discussions, and other client-facing activities to close the deal. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel. What is a B2B marketing funnel?

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

DECEMBER 19, 2023

If you’re looking to improve your account management strategy, book a Userpilot Demo to see how we can help you with it. Use webinars to educate customers on your product and industry A common SaaS account management best practice is to focus on delivering customers with continuous education and value.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

SEPTEMBER 19, 2023

Self-serve support tools help you reduce customer response times and better educate your customers about your product without spending a fortune to maintain sufficient support quality. You can retain customers by providing educational resources across the entire customer journey. Book a demo 14 Day Trial No Credit Card Required

Customer Experience 52

Customer Experience Customer Satisfaction Education Branding 52