Userpilot

APRIL 3, 2024

SurferSEO’s Resource Center features an “ask the community” option, fostering a collaborative environment through peer support and knowledge exchange. With Userpilot, you can also personalize knowledge base content based on user segments , ensuring that each resource the user interacts with is relevant.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

APRIL 21, 2024

Create a knowledge base so customers can self-service solutions instead of contacting support. If you’re looking to reduce support ticket volume and make life better for your customer support team, book a Userpilot Demo to see how we can help. In addition to this, it is also better to build an in-app knowledge base.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Book a demo to learn more. It lets you know how customers engage with your knowledge base content.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Dashboard 98

Userpilot

APRIL 22, 2024

Offering personalized demos to show the product’s value and encourage deeper engagement. Building an in-app knowledge base to address common issues and reduce user friction. Triggering upsells strategically based on user engagement and value addition. Book a demo to give it a try.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Customer Experience 91

Userpilot

JANUARY 14, 2023

Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Creating webinars and offering live training demos to help users tackle specific problems or use cases. Create a knowledge base with different modules.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

NOVEMBER 6, 2023

– Build an in-app knowledge base to resolve any gaps. Make sure that this entire knowledge base is accessible from within the app via an in-app resource center to bridge the gap between friction and its solution. Get a Userpilot demo and see how you can exceed all customer expectations.

Customer Experience 102

Customer Experience Feedback Software Customer Feedback Data Visualization 102

Userpilot

JANUARY 12, 2023

To provide after-hours support, start by building a self-service knowledge base. Userpilot helps you provide after-hours support with its powerful knowledge base functionalities, in-app experience builders, and more. A knowledge base is the cheapest way to provide after-hours support. Case studies.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

APRIL 8, 2024

Book the demo! Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is bottom-up SaaS? Develop a detailed knowledge base covering all aspects of your product. If you’d like to see how Userpilot can help you implement the bottom-up strategy, book the demo!

Analytic Tools 100

Analytic Tools Feedback Software Data Visualization Strategy 100

Userpilot

MARCH 23, 2023

Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6: Book a demo with our team to see how we can help you retain more customers.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

MARCH 19, 2024

Book a demo and see how Userpilot’s in-depth product analytics and feedback features can help you gain data-driven insights. Try Userpilot and Take Your Product Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What are user activity patterns? Userpilot’s knowledge base.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Customer Feedback 104

Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. Book a demo to learn more. Free trial after a demo: Users first experience a product demo or presentation given by the sales team to understand the product’s capabilities.

Feedback Software 97

Feedback Software Research Software User Testing Onboarding KPIs 97

Userpilot

JANUARY 15, 2024

Try Userpilot and book a demo today! Here’s a peek at what Userpilot’s in-app survey builder looks like: Get your free Userpilot demo today! Userpilot can help you build and embed CES surveys in your application without writing any code: Get your free Userpilot demo today! Get your free Userpilot demo today!

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. An effective knowledge base will: streamline the onboarding process. This article outlines the best practices for creating an ideal knowledge base structure. What is a SaaS knowledge base?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

AUGUST 20, 2023

Create an in-app knowledge base that’s easily accessible from your app, resourceful, and curated for specific user segments. So why not get an Userpilot demo and try to provide proactive customer service? Build an in-app knowledge base for proactive support It doesn’t matter how meticulous your onboarding process is.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Userpilot

JULY 31, 2023

HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base. To see how Userpilot could replace Intercom, book the demo! Before you commit to any of them, you can book a live demo and try it out for free for 14 days.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

AUGUST 30, 2023

Building a knowledge base to offer customer self-service and empower users with resources for common problems. You can book a free demo of Userpilot to create and trigger in-app surveys, analyze feature usage, understand user behavior, etc., The knowledge base can include blog posts, case studies, videos, etc.

Customer Experience 104

Customer Experience Onboarding KPIs User Testing Customer Feedback 104

Userpilot

OCTOBER 2, 2023

Use generative research methods to determine what content types users favor in knowledge bases. Book a demo to find out more. Knowledge base content improvement The knowledge base is the primary touchpoint for users seeking guidance, answers, and deeper understanding. What is generative research?

User Testing 105

User Testing Product Research Research Software Feedback Software 105

Userpilot

APRIL 9, 2024

Book the demo to find out more! Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required How can onboarding software improve the customer onboarding process? Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required #2.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

APRIL 11, 2023

Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations. Book a demo to learn how it works. Create a knowledge base that combines different resource formats and helps users troubleshoot at any time. Using checklists and interactive walkthroughs to drive product adoption.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

MARCH 29, 2024

Book a demo now to begin. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion funnel leak? Leaks in the middle People in the middle of the funnel have enough interest in your product to sign up for demos or free trials. Userpilot can help.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

JULY 21, 2022

Personalize your in-app support hub content based on user segments , user events, localization, and more. Track your module’s performance based on target audiences (user segments), so you can offer the right customer service to the right users. Book a Userpilot demo to try it yourself and bring your customer service to the next level.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 1, 2022

Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly. Build a robust self-serve knowledge base that has a mix of helpful content, including videos and written guides. You can even show or hide relevant modules based on your customer’s needs.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! What is a customer service knowledge base?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

OCTOBER 26, 2023

Traditional sales techniques like product demos are more effective in this context. Book a Userpilot demo today! Instead of forcing users to contact customer support or customer success teams, product-led businesses offer users on-demand support through knowledge bases , resource centers, and in-app guidance.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

NOVEMBER 10, 2022

You can include a self-serve knowledge base and a live chat to eliminate support pain points. To address financial pain points and show your prospects the real value of your product, use free trials or demos (or both) to showcase your product value. Example of Userpilot’s demo request form. knowledge base ).

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

NOVEMBER 28, 2022

Different types of interactive guides include interactive walkthroughs and product demos /video tutorials. The traditional self-service solution is to build a knowledge base users can access when confused. Product demos and video tutorials. Book a demo to discuss your situation and see how Userpilot can help.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

FEBRUARY 25, 2024

Book a Userpilot demo to find out how you can enhance your in-app experiences to keep up with the behavior trends for 2024. A demo of Userpilot’s no-code in-app flow builder. Decrease problem resolution time with chatbots or knowledge bases. For instance, here’s a no-code in-app flow builder from Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

JANUARY 12, 2023

How to improve user engagement in SaaS: Use live demos to showcase your product. Book a demo to see it in action! Use live demos to showcase your product. Product demos drive engagement because they showcase your software’s value while establishing credibility. You can also use in-person demos if it works for you.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

APRIL 26, 2022

Pendo doesn’t come with Live Chat and Knowledge Base options. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. You could add multiple content types and group them however you like: Integrate your knowledge base. And it will attract extra costs.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

MARCH 31, 2023

Offer live demos during free trials and create engagement loop to keep users hooked. Provide self-serve support through a knowledge base and use gamification to make the trial experience more enjoyable. Get a demo now. A personalized demo , delivered by your sales team, is a great way to drive product value.

Feedback Software 98

Feedback Software Onboarding KPIs Strategy Customer Experience 98

Userpilot

SEPTEMBER 19, 2023

Self-serve resources include chatbots, knowledge bases, FAQs, in-app guides, walkthroughs, video tutorials, etc. Usetiful : Best to build knowledge bases. Trigger in-app messages based on specific events, in-app behaviors , and the user’s stage in the journey. Why is Self Service Support important?

Customer Experience 52

Customer Experience Customer Satisfaction Education Branding 52

Userpilot

OCTOBER 27, 2023

Even though product demos or presentations may be the best way to explain the product, offer users other ways to experience the value like interactive demos. Book the demo to see how it can help your business. This doesn’t mean that sales demos are the only way to explain the product value to potential customers.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

JANUARY 30, 2023

Providing live demos that include proper training for users and make the product stand out, like Airfocus. Communicating with your user base with new feature announcements to overcome feature blindness, like Userpilot. Providing self-service support with an in-app knowledge base , like Miro.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Userpilot

JUNE 29, 2023

Knowledge base. Ultimately, you just need to produce something – knowledge bases, step-by-step guides, video tutorials , FAQs tackling common problems, help centers – then figure out which format benefits your users the most. You can easily search from the knowledge base within the resource center.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

JULY 11, 2022

Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. Get a Userpilot demo and see how you can do it without having to code it. These are: Userpilot – for in-app guidance and in-app knowledge bases.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

NOVEMBER 22, 2022

This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases. You can put your educational materials in a knowledge base for your users to access at any time. A knowledge base consists of a collection of resources that helps answer your customers’ questions.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

NOVEMBER 20, 2022

So why not get a Userpilot demo to learn to engage customers in real-time without coding? The best way of offering self-service options is by creating an easily accessible and searchable knowledge base with multiple formats of resources. In-app knowledge base on Userpilot. What is real-time customer engagement?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98