Marketing doesn’t stop when you’ve acquired a customer

Inside Intercom

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. You just embarked on a big marketing campaign and spent all that time and money getting them in the door, only for them to see no value in your product and walk right back out again. Simply put, we market our product to our current customers.

eG Innovations Named as a Top 10 Global Vendor for Continuous Application Performance Management

eG Innovations

Research In Action , a leading independent information and communications technology research and consulting company, conducted an evaluation of more than 20 active software vendors in the CAPM market during Q4 2018 and Q1 2019 through a survey of enterprise buyers.

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The ultimate marketing technology stack for 2019

Inside Intercom

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. – lie beyond the realms of this article but one thing is clear: this market is HUGE.

What is Product Marketing and Why Should I Care?

Userpilot

This product-led growth flips the old marketing and sales rulebooks on their heads. Product marketing is a large part of this shift. With software development becoming cheaper and more and more democratized, the competition in the SaaS market has become fierce.

The marketer that’s always on? Your chatbot

Inside Intercom

With the right setup, a chatbot can power your marketing as well so you never miss a lead. 53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go.

What is Product Marketing and Why Should I Care?

Userpilot

This product-led growth flips the old marketing and sales rulebooks on their heads. Product marketing is a large part of this shift. With software development becoming cheaper and more and more democratized, the competition in the SaaS market has become fierce.

Six essential chatbot recipes for sales and marketing teams

Inside Intercom

Chatbots push salespeople and marketers past the physical limitations of being human: our need to sleep, our loathe of repetitive tasks, our inability to multitask conversations. The post Six essential chatbot recipes for sales and marketing teams appeared first on Inside Intercom.

Win the “Customer Value” Relay Race and Dominate Your Market

Proficientz – Product Management University

If you’re going to dominate your market, you have to make the customer organization measurably better at their business, from the top down. There are seven legs in the race for market leadership. Market & Product Strategists. Strategy roles exist for one reason: To align every part of your organization with the most lucrative markets and the business goals of customers in those markets. Marketing & Sales Enablement.

Scaling and Positioning Sprout Social’s Product Marketing Team

Pragmatic Marketing

Patrick Cuttica , the privately-held company's director of product marketing, discussed scaling and positioning a product market team , especially in a growing organization, during an AMA that originally appeared on Sharebird —the place to see how people at top companies do product marketing. This may sound like a platitude (it sorta is) but it implicitly highlights the cross-functional nature of the product marketer's job," Cuttica said.

Scaling and Positioning Sprout Social’s Product Marketing Team

Pragmatic Marketing

Patrick Cuttica , the public-held company's director of product marketing, discussed scaling and positioning a product market team , especially in a growing organization, during an AMA that originally appeared on Sharebird —the place to see how people at top companies do product marketing. This may sound like a platitude (it sorta is) but it implicitly highlights the cross-functional nature of the product marketer's job," Cuttica said. Competitive/market intel.

Push notifications: The key channel marketers are forgetting (and need)

Inside Intercom

Not that long ago, the notion that you could send a message straight into the pockets of millions of people, capturing their attention at the touch of a button, would have sounded like the stuff of a marketer’s dreams – but that’s exactly what push notifications offer. Marketing 3 lifecycle

25 Digital Marketing Tools for Digital Agencies in 2019

Usersnap

It doesn’t matter if you are a solopreneur digital marketer, a freelancer or work in a huge digital marketing agency. Digital marketing tools are a way to gain a competitive edge. This is a marketing platform which offers true automation. Unbounce {Growth Marketing}.

The Marketer’s Guide to Product Led Growth Marketing

Userpilot

Product led growth marketing is like the business equivalent of really great storytelling. That’s why we wouldn’t dare tell you what product-led growth marketing is or how to do it. Instead, we’re going to show you how to drive it in your role as head of growth or product marketer.

3 Simple Steps To Make Your Customer Stories 10x Better

The Secret PM Handbook

In my articles about go to market , I always mention the importance of “customer stories.” These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success.

Demo 212

3 Simple Steps To Make Your Customer Stories 10x Better

The Secret PM Handbook

In my articles about go to market , I always mention the importance of “customer stories.” These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success.

Demo 212

Does live chat really work for marketing?

Inside Intercom

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. But this kind of marketing has a low success rate. What is live chat for marketing? Marketing.

It’s time to get your Ph.D. in Sales Comp

Product Beautiful

We did a “lunch-and-learn” where we fed the team pizza and spaghetti, while one of our product managers did a demo of the product and talked about how it was complimentary to the products they were already selling into their accounts. 1 Name changed to protect the innocent.

Customer Lifecycle Marketing Guide: How SaaS Companies Can Optimize for Each Stage

Userpilot

For SaaS companies, keeping customers on board and engaged is the name of the game. This is where lifecycle marketing comes in. What is Lifecycle Marketing? Of course, there’s no “one size fits all” approach to lifecycle marketing.

Customer Lifecycle Marketing Guide: How SaaS Companies Can Optimize for Each Stage

Userpilot

For SaaS companies, keeping customers on board and engaged is the name of the game. This is where lifecycle marketing comes in. What is Lifecycle Marketing? Of course, there’s no “one size fits all” approach to lifecycle marketing.

More than just conversations: the next frontier of live chat for sales

Inside Intercom

With our Google Calendar Meetings app , your visitors can automatically book a demo with you right inside the Intercom messenger. That’s the case for Salesloft, where Intercom now drives 40% of their sales demos , an 8x improvement over their previous live chat tool. Sales has changed.

Demo 88

Launching A New Product? Don’t Forget The Rest Of The Company.

The Product Coalition

Align everyone in sales, marketing, product, customer success, and professional services. Have you coordinated with and received alignment with the Corporate Marketing team? Do you have approval from legal and marketing for the solution/product name?

Demo 114

HubSpot’s Kieran Flanagan on product-led growth

Inside Intercom

Though he’s now HubSpot’s VP of Marketing and Growth, Kieran has seen it all. From there, he created HubSpot’s freemium, go-to-market product, before moving into his current role. We have a suite of tools that help marketers, sales, customer service people, and grow companies.

a16z Podcast: Why paid marketing sucks, Network effects, Viral Growth, and more

Andrew Chen

In the podcast, we cover a broad overview of growth/marketing topics, including: The natural “gravity” that slows down high-growth businesses. Organic, paid marketing, and LTV/CAC. And we cover everything from the basics of growth and defining key metrics to know, to the nuances of paid vs organic marketing and the role of network effects and more. Sonal: How do you determine what’s what when you don’t have product-market fit?

A Day at Corporate

Under10 Playbook

The product managers certainly need to be there to make sure nobody makes any claims that must be supported elsewhere—such as the demo or on the ever-changing product roadmap; you need to make sure nobody is making any promises the products can’t keep. Sounds like you need to treat customer visits like a marketing program. “A Day at Corporate” Analyzing the win and loss patterns at one company revealed that many deals were being lost during the software demo.

Demo 100

MadKudu’s Liam Boogar-Azoulay on building apps to expand your product’s reach

Inside Intercom

I invited Liam Boogar-Azoulay who heads up marketing at MadKudu to share his experience. You’re currently head of marketing at MadKudu. So for the most part, we proactively go after mid-market enterprise companies like Segment and Invision. Marketing

Live chat for business: everything you wanted to know about live chat but were afraid to ask

Inside Intercom

Smart businesses today are realizing there’s a better way to do business and have started to use live chat messaging for everything, across the spectrum of sales, marketing and support. Live chat for marketing. The average conversion rate for your typical marketing stack isn’t pretty.

How we use bots at Intercom

Inside Intercom

We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. Automating our sales and marketing. On our demo page, the bot triggers immediately and gathers the person’s company name, email address and personal name.

Demonstrating Solutions vs. Products

Proficientz – Product Management University

There are the obvious answers …to improve productivity, to cut costs, to maintain compliance, get products to market faster, etc. and then there are the real reasons, the ones the executive suite cares about …price erosion for core products, being first to market, competing globally, declining market share, etc. Once you know the “real” reason, make it the strategic theme of your pitch such that every demo scenario is related to the overall value theme.

Demo 100

Demonstrating Solutions vs. Products

Proficientz – Product Management University

There are the obvious answers …to improve productivity, to cut costs, to maintain compliance, get products to market faster, etc. and then there are the real reasons, the ones the executive suite cares about …price erosion for core products, being first to market, competing globally, declining market share, etc. Once you know the “real” reason, make it the strategic theme of your pitch such that every demo scenario is related to the overall value theme.

Demo 100

How to Announce Product Updates To Drive User Adoption and Conversions?

Userpilot

Having all the information in your knowledge base will not work for marketing purposes—it’s too technical. The way they named the feature (Custom Roles) is direct. It pays to learn more about UX Copywriting and naming your app features too.

Need for speed: how to address leads faster with live chat

Inside Intercom

Contact forms still have their place, but there’s a delay between when someone fills out a “request a demo” form to when an SDR follows up. Over-automation has tarnished the reputation of Sales and Marketing. Live chat is the newest frontier, but some marketers are adapting the same ineffective tactics used in the email and phone era to this medium. Modern sales and marketing requires the right balance. In Sales, timing is everything.

Demo 80

Lead Nurturing 101: How to get new customers beyond the free trial

Inside Intercom

Why lead nurture should be an important part of your marketing strategy. Pro-tip: Keep your subject line personal with company name variables and make sure you outline a clear next step – demo, webinar etc – so they’re less likely to abandon your product again.

Why you Should Create a Person, not Just a Persona

Mind the Product

Take the user below, who unfortunately is not enough of a human to be graced with a name. As product managers, it is our job to always be fighting against these biases so that we can create a product that fits the market, not one that fits us. You can keep the key demos the same, but make them as far from you as possible in subtle ways, so when dealing with them you don’t unconsciously associate them with yourself when using the persona. Sarah Collins is 26 years old.

Blog 76

Taking Event Support from Sales Tactic to Product Strategy

Product Beautiful

But the truth is that events aren’t just a sales and marketing tactic. They can and should be a strategic part of your market research—a way to glean feedback from your market as much as they are a place to push your message. So often, we see our role at a trade show as one of doing demos and talking up our product’s features. When you begin a demo, talk about the problem first. If they don’t, then demo the solution to a different problem.). Events.

Build a Customer Data Tracking Plan in 3 Easy Steps

Indicative

Identify your most effective marketing channels. At Indicative, we use KittyCarts as our demo data. The user reviewed their name and phone number, then clicked “confirm.”.