ProductPlan
APRIL 5, 2022
Give a serviceable demo of the basic product features and primary use cases. Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference.
ProductPlan
APRIL 5, 2022
Give a serviceable demo of the basic product features and primary use cases. Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Userpilot
OCTOBER 26, 2023
To find out about the benefits it can deliver for your business, book the demo! TCO includes not only the initial purchase or development costs but also ongoing expenses like licensing, support , training, maintenance, and upgrades. What is the ROI of software? We distinguish between hard ROI and soft ROI.
The Product Coalition
MARCH 6, 2019
. #2 Training & Support B2B products might need a guided tour, more support and service to train the end users of the client organization. It might even entail a dedicated account manager providing in-office training and phone support/demos etc. for the client organization.
Johanna Rothman
SEPTEMBER 28, 2018
The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. Instead, the projects used a staged-delivery life cycle , an incremental approach with cross-functional teams and monthly demos. We were pretty good.
Userpilot
SEPTEMBER 2, 2022
But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. Userpilot is the best for in-app training.
Gainsight
AUGUST 24, 2020
What does a leader of Customer Success, Professional Services, Support, Training, etc. Sales engineers conduct demos. Just a week earlier, David Sakamoto , Vice President of Customer Success at GitLab, had a similar thought from the “post-sales” perspective: I’ve written about this quandary in the past. use as a title ?
Expert insights. Personalized for you.
59 
Let's personalize your content