article thumbnail

What’s a Customer Success Handbook and why it’s important?

Gainsight

That’s why you should consider maintaining a customer success handbook to scale knowledge transfer for new employees and set standards that everyone in your organization can follow to deliver on customer outcomes. What is a customer success handbook? How should a customer success handbook be developed?

article thumbnail

Startup CTO or Developer

TechEmpower - Product Management

But be careful, and mind the gap – the Founder-Developer Gap, that is! Hiring a hands-on lead developer might seem like the right move for an early stage startup. It’s understandable - a hands-on developer can produce a product. Founder-Developer Gap How big is your startup’s Founder-Developer Gap?

CTO Coach 104
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Announcing our new four-part series on sales – The Sales Handbook

Intercom, Inc.

Today we’re publishing a brand new, four-part series on sales – The Sales Handbook. The Sales Handbook is here to help. Part one, Developing a Sales Strategy , is available for download right now. Over the coming weeks, we’ll be releasing the rest of The Sales Handbook. Sales is the lifeblood of every business.

article thumbnail

429: Innovation practices of the best companies – with Sally Kay

Product Innovation Educators

Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). One of their key tactics was to develop an innovation strategy.

article thumbnail

Product Analytics, Prioritization, and Decision-Making - What We Can Learn from Einstein and Drucker

Speaker: Nils Davis, Principal, NPD Associates

As a Product Manager, a big part of your job will always be to balance which features to develop, and which to scrap. Even when faced with many seemingly great requests, there is only so much time to develop what’s necessary. Don’t miss this surprising webinar from Nils Davis, author of The Secret Product Manager Handbook!

article thumbnail

Design System Resources for Designers in 2024

UX Planet

Design system books cover Atomic Design by Brad Frost Design Systems Handbook by Invision Modular Web Design by Nathan Curtis Open-Source Design Systems: Open source design systems from real-life companies to learn and get inspired from.

Books 92
article thumbnail

The Secret Product Management Framework

The Secret PM Handbook

Agile development methodologies. ” video , from my (still in production) Secret Product Manager Handbook series. Let me know in the comments what you think about the Secret Product Manager Handbook. The first box in the Secret Product Management Framework. Design, both visual and technical. Product manager =?

Framework 302