Mind the Product

SEPTEMBER 19, 2019

I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. I did everything from the UX design and “development” to marketing, getting user feedback and even copywriting. Do I Even Need to do one? This is usually the first thing I’m asked.

Feedback Software 117

Feedback Software Product Management Product Manager User Testing 117

Userpilot

APRIL 9, 2024

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. Surveys and feedback management enable teams to use feedback to inform product development. A/B testing.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Reporting Tools Product Research 52

Business Acumen Institute

APRIL 5, 2019

Being positive, calm, and logical in the face of change can feel downright impossible. Developing sensibilities about what is within one’s purview, or not. Remaining confident in one’s own abilities by focusing on lessons learned, and staying positive, will result in the learning that will enable forward momentum.

Positioning 40

Positioning Presentation Development Customer Experience 40

Business Acumen Institute

APRIL 5, 2019

Being positive, calm, and logical in the face of change can feel downright impossible. Developing sensibilities about what is within one’s purview, or not. Remaining confident in one’s own abilities by focusing on lessons learned, and staying positive, will result in the learning that will enable forward momentum.

Positioning 40

Positioning Presentation Development Customer Experience 40

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products.

Agile 98

Agile Feedback Software Analytic Tools Data Visualization 98

Mind the Product

SEPTEMBER 19, 2019

I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. I did everything from the UX design and “development” to marketing, getting user feedback and even copywriting. Do I Even Need to do one? This is usually the first thing I’m asked.

Feedback Software 82

Feedback Software Product Management Product Manager User Testing 82

Sequent Learning

APRIL 22, 2019

Hooked does an incredible job in explaining how product managers can include consumer psychology in product development to generate rewarding products. This book will push and inspire product managers to develop remarkable, customer-centric products. The Business Acumen Handbook by Steven Haines.

Books 40

Books Data Visualization Product Management Product Manager 40

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Write a Handbook. Retrospectives.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

The Product Coalition

JANUARY 30, 2019

Like many professions I suspect, experience is wanted for just about every position out there. That you won’t find in the typical “PM handbook”. Which means you are here in service of the developers and designers building your product. I find myself full of gratitude for my career thus far. It is a hard profession to break into.

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

Intercom, Inc.

DECEMBER 10, 2018

Apps can be really robust, meaning there is so much great functionality that it’s easy for app developers to overlook minor annoyances. Collect positive reviews. The techniques below are well-established ways to accelerate behavior and guide users toward positive outcomes. The Growth Handbook. In-app notifications.

Feedback Software 137

Feedback Software Analytic Tools User Testing Onboarding KPIs 137

Gainsight

JUNE 11, 2021

Major Takeaways: You can’t help others if you’re not in a position to help yourself. It begins with identifying and developing outcomes. Nils shares what this word is and how, if you use it, will put you in a tremendous position of authority. This session was led by Violaine Yziquel, Sr.

Reporting Tools 91

Reporting Tools Onboarding KPIs Research Software Data Visualization 91

Modus Create

JULY 21, 2020

There are lots of benefits to being the biggest, including tons of training and certification courses, mature templates, handbooks, and supplemental materials. If your teams are successfully using Jira at the team level, and you have a solid understanding of velocity, you are in a good position to consider scaling.

Agile 134

Agile Data Visualization Reporting Tools Research Software 134

Userpilot

JULY 13, 2021

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Speed is of the essence here.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

MARCH 18, 2021

Their efforts all reflect how you position your product and the type of customer you attract. Customer Retention Strategy #1 – The Importance of Positioning and Managing Expectations. Take a look at how these companies position themselves: Product Onboarding Tool. TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

OCTOBER 22, 2018

You can create a respectful and positive relationship with your company by welcoming customer feedback but a big part of that is how you set expectations from day 1. A good comparison would be a support SLA or section in an employee handbook. Building a SaaS product is not a democracy!

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. It is not that those books are bad. So, what are those flaws ?

Books 52

Books Technical Review Research Software Data Visualization 52

The Product Coalition

MARCH 23, 2018

The solution is collaborating at several levels and it starts with developing a shared vision and purpose for the product. The Third “P” of Prioritization: A Practical PROCESS Let’s look at some ways in which you can involve people with prioritization in a really positive way. This is where a little bit of process is key.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Product Coalition

JANUARY 26, 2024

When the research is narrow-scoped, there is a higher risk of missed opportunities, blind spots, and false positives. Choose the few top metrics where positive movement could have the most impact. Develop a prototype of the new product feature or experience. Start with a sketch or low-fi prototype and iterate to high-fi.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Sachin Rekhi

MARCH 1, 2020

Having such focus has also enabled me to create a unique positioning within the minds of my readers. They emerge as ideas as I consider the best approach to solving a problem, or the best process for handling a particular part of the product development cycle, or simply from learning something brand new in the course of my work.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

The Product Cafe

DECEMBER 12, 2023

Our marketing strategies, positioning, and pricing all play a pivotal role in how our product is perceived and experienced. In product development, the type of evidence we rely on to build our products can make or break our strategy. Reevaluate your product positioning and pricing strategy. Maybe, just maybe, it's not them.

Product Research 52

Product Research User Testing Customer Feedback Onboarding KPIs 52

The Secret PM Handbook

JULY 30, 2018

After a few well-received presentations to senior executives, a few colleagues at my new company asked me, based on the positive effect I got, “Can you give us some tips on persuasion?”. If you’re asking for funding for a development project, the obstacles will be the risks that you know and the risks you don’t know.

Product Management 170

Product Management Product Manager Management Management 170

Intercom, Inc.

JULY 12, 2018

To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17. Congratulations on the High Growth Handbook. I do think it’s been a net positive though. How do I buy a company for the first time?

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. Once you have these segments, you can build the right product, set the right distribution and positioning, and match the right sales motion to each customer, while also refining your segments over time. Authoritative, actionable strategies on how to grow your business. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. Get your free copy of The Sales Handbook. 8 steps to develop a winning sales strategy. A well defined sales strategy is your path to meaningful, sustainable growth. Want more advice like this? But first, what is a sales strategy?

Outbound 177

Outbound Strategy Inbound Customer Experience 177

BrainMates

APRIL 2, 2019

Develop skills and keep practising. Of course, there are many kind ways to say ‘no’ (check out this great article by Sebastien Phlix, Product Manager at Typeform, on the art of delivering a ‘ Positive No’ ). Be savvy at developing our networks. Neither should the vision be delivered and launched after years in development.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Sequent Learning

SEPTEMBER 4, 2019

The Fundamentals of Product Management should be a given for anyone, and greater focus should be on customer and market insights, strategically important business goals, alignment, efficient development, and above all, product performance optimization. To reinforce a key point, a development methodology is not product management.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Intercom, Inc.

SEPTEMBER 19, 2019

When not writing his sales handbook, he’s been overseeing the change from Close.io We chat about this exciting development, and we also look at the evolution of hiring needs when moving from startup to scale-up, how to build a culture that’s both collaborative and competitive, and why price and speed are his North Star.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Hutwork

MARCH 19, 2018

If you’re adopting lean thinking, this is the handbook for you. Morag Barrett has found through decades of leading an international HR consulting and leadership development company that most projects fail because managers don’t cultivate effective working relationships. Do you often feel like software development is unmanageable?

Books 67

Books Research Software Feedback Software Product Management 67

Imaginary Cloud - Design

MAY 22, 2019

It is also able to create positive changes in the public sector. Design and innovation are being used as a tool and process for change in order to "develop (.) " ( Routledge Handbook of Participatory Design ). Service design in the public sector.

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

Intercom, Inc.

OCTOBER 24, 2019

How do we make our relationships and groups more welcoming, more benevolent, more positive?” Ultimately, community-building is about developing leaders. They want to help teach other people about what they’ve developed and use the tool for. I began to wonder: “Well, what’s the difference?

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.” I’ll share an example.

User Testing 160

User Testing Research Software Onboarding KPIs Customer Experience 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.” I’ll share an example.

User Testing 126

User Testing Research Software Onboarding KPIs Customer Experience 126

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. Or, “We do this thing called Agile.

Analytic Tools 42

Analytic Tools Feedback Software Research Software Engineering 42