Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. It has been a year of extraordinary growth at Intercom. Putting $125M to work for you, our customers.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Product Coalition

OCTOBER 19, 2017

Being a Tech developer, how do I transition into a Product Manager role? To close this knowledge gap, I thought it would be a good idea to develop a platform to provide resources for people looking to learn Product Management. To start with, I wrote this handbook “ Product Management 101 ”. if you found this useful.

User Testing 60

User Testing Product Management Product Manager Product Research 60

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Intercom, Inc.

DECEMBER 10, 2018

Apps can be really robust, meaning there is so much great functionality that it’s easy for app developers to overlook minor annoyances. As with all notifications, you should run some tests to figure out how often they should be used. Step 3: Test, test, test. Point out new features or updates.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Write a Handbook. Retrospectives.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

The Product Coalition

AUGUST 14, 2018

I’m planning on writing a few more posts that break down books by stages of career and personal development, but here is my quintessential list of must reads for any product manager. Inspired: How to Create Tech Products Customers Love by Marty Cagan This is basically the best handbook on product management that I’ve ever read.

Product Management 60

Product Management Product Manager User Testing Product Research 60

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Product Research Reporting Tools 52

Modus Create

JULY 21, 2020

Keeping this environment up to date using the right continuous integration and deployment tools along with automated testing for your organization is critical to the success of your program. Now is the time to invest in quality tools, such as Jira, Bitbucket, and Confluence.

Agile 134

Agile Data Visualization Reporting Tools Research Software 134

The Product Coalition

OCTOBER 14, 2019

Part 2) To develop long term habits is about setting up systems that support your cause. You can start by setting a target for a month or a quarter and then test after that time period and tweak it. The most important part of developing a reading habit is to sit and read. How to Read More Books? Reading Series?—?Part

Books 60

Books Travel Article Testing 60

The Secret PM Handbook

AUGUST 11, 2017

These tests would only take a few weeks to give us meaningful enough results (assuming we have a lot of signups) that we could then think about how to apply engineering resources. So we have to do more work, via testing and understanding our users, to define a better solution. The Same Tools As Growth Hacking.

User Testing 170

User Testing Research Software Product Research Download 170

Gainsight

NOVEMBER 23, 2020

Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly. Configure Gainsight – Caitlin owns set up and testing within Gainsight. Jeff is the Senior Manager of Customer Success Operations. . Is it just ARR?

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

The Secret PM Handbook

AUGUST 11, 2017

These tests would only take a few weeks to give us meaningful enough results (assuming we have a lot of signups) that we could then think about how to apply engineering resources. So we have to do more work, via testing and understanding our users, to define a better solution. The Same Tools As Growth Hacking.

User Testing 150

User Testing Research Software Product Research Download 150

Product Bookshelf

AUGUST 22, 2016

The product management interview process is intimidating because it tests your expertise and domain knowledge in many different areas. The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. Thinkertoys: A Handbook of Creative-Thinking Techniques. I asked Lewis C. Customer analytics.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

DISQO

JUNE 15, 2015

His theory of the ‘Minimum Viable Product’ is based on the premise that by testing actual usage scenarios with customers, product teams can gain more reliable data than would otherwise be learned from merely estimating future behavior. The key to running experiments is mastering the capability to efficiently develop prototypes.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

The Secret PM Handbook

APRIL 19, 2017

For writing that’s targeted toward developers and designers: When writing a spec, make sure the focus is on the problem the customer is experiencing. This will help the developers and designers create better solutions. Share Your Writing Tips.

Product Management 186

Product Management Product Manager Management Management 186

The Secret PM Handbook

AUGUST 4, 2017

One test of a new framework is how well it explains “previous observations.” Of course, a huge amount of our time and energy is taken up in the “solution” area – writing requirements, prioritizing, agile development, roadmaps, working with developers, and ensuring quality.

Framework 170

Framework Product Management Product Manager Weak Development Team 170

DISQO

JUNE 15, 2015

His theory of the ‘Minimum Viable Product’ is based on the premise that by testing actual usage scenarios with customers, product teams can gain more reliable data than would otherwise be learned from merely estimating future behavior. The key to running experiments is mastering the capability to efficiently develop prototypes.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

His theory of the ‘Minimum Viable Product’ is based on the premise that by testing actual usage scenarios with customers, product teams can gain more reliable data than would otherwise be learned from merely estimating future behavior. The key to running experiments is mastering the capability to efficiently develop prototypes.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

The Secret PM Handbook

AUGUST 4, 2017

One test of a new framework is how well it explains “previous observations.” Of course, a huge amount of our time and energy is taken up in the “solution” area – writing requirements, prioritizing, agile development, roadmaps, working with developers, and ensuring quality.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

UX Planet

MARCH 31, 2024

UX professionals often focus on mastering practical skills such as UI design, user research, and usability testing. While these skills are essential, for UX to influence at a higher level, UX professionals must also grow their strategic skills. That’s why UX strategy is a crucial skill any seasoned UX professional should master.

UX 73

UX Strategy Research Software User Testing 73

Userpilot

JULY 13, 2021

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Speed is of the essence here.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Product Innovation Educators

JULY 6, 2020

Investors told startups to act like smaller versions of large companies—coming up with a business plan on paper without talking to customers or testing prototypes. I articulated Customer Development methodology, which says: There are no facts inside your building, so you need to get outside. Successful startups ignored that advice.

Startups 88

Startups User Testing Customer Experience Development 88

The Product Coalition

JANUARY 26, 2024

Elevator Rave Test: If your users were to rave about your solution to a colleague during a short elevator ride, what key benefits or features would you expect them to rave about? Rapid prototype testing: Schedule user interviews ahead for most days of the week. Develop a prototype of the new product feature or experience.

User Testing 114

User Testing Product Research Research Software Data Visualization 114

The Product Cafe

DECEMBER 12, 2023

No matter what stage your company is in, it is important that you do MVP testing. In product development, the type of evidence we rely on to build our products can make or break our strategy. Prioritize and test hypotheses to improve key metrics. Also, remember their feedback could be prone to biases.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

MARCH 18, 2021

Excluding unqualified customers may mean your MRR may take a hit initially, but it will also develop a much stronger and loyal customer base for long-term growth. This section will go through the different steps your product development and product marketing teams can take to increase customer retention.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. Get your free copy of The Sales Handbook. 8 steps to develop a winning sales strategy. It takes guts to test things, fail and go again. It starts with a hypothesis – what are you here to test?

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. The litmus test for adoption is that your colleagues expect a segmented view for any project they take on. “The litmus test for adoption is that your colleagues expect a segmented view” Up next: Segmenting by needs and value. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

BrainMates

APRIL 2, 2019

Develop skills and keep practising. Be savvy at developing our networks. Neither should the vision be delivered and launched after years in development. The core product, or the elements that solve the most valuable customer problem should be delivered and tested first before.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Hutwork

MARCH 19, 2018

If you’re adopting lean thinking, this is the handbook for you. Morag Barrett has found through decades of leading an international HR consulting and leadership development company that most projects fail because managers don’t cultivate effective working relationships. Do you often feel like software development is unmanageable?

Books 67

Books Research Software Feedback Software Weak Development Team 67

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Our Requirements Are Letting The Developers Down.

Weak Development Team 199

Weak Development Team User Testing Feedback Software Product Research 199

PMLesson's Ace the PM Interview

MAY 13, 2020

We highly recommend this book as it can serve as your handbook for every step of PM recruiting. Note: At the end of the day, the above is simply an idea worth A/B testing - it may not work for everyone, so please review with peers and career advisors as needed. Develop your brand. Read: So you want to be a Product Manager.

Technical Review 52

Technical Review Software Review Feedback Software Framework 52

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Our Requirements Are Letting The Developers Down.

Weak Development Team 210

Weak Development Team User Testing Feedback Software Product Research 210

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.” Gina Gotthilf on testing and experimentation at Duolingo.

User Testing 160

User Testing Research Software Onboarding KPIs Customer Experience 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.” Gina Gotthilf on testing and experimentation at Duolingo.

User Testing 126

User Testing Research Software Onboarding KPIs Customer Experience 126

Intercom, Inc.

OCTOBER 24, 2019

Ultimately, community-building is about developing leaders. Whether you’re building an online community or an offline community, it’s about building relationships and developing people who are very passionate about your mission and about your purpose. There are people who started the Cloud Appreciation Society.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. Or, “We do this thing called Agile.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58