Reveal

OCTOBER 29, 2021

Chartio is a cloud-based business intelligence and analytics solution that provides business teams with the tools and functionalities for data exploration and data visualization. Atlassian is an Australian company that builds platforms and tools for businesses and software developers.

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Research Software 95

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. Whatfix is easier to implement, maintain, and integrate with other tools. Should you go with big names like WalkMe or Whatfix ?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Mironov Consulting

AUGUST 29, 2023

 Renting (licensing) means we can put more of our own effort into market differentiators. Imagine we’re a SaaS company selling logistics software that helps companies track their shipments, warehouse inventory, goods reordering, and time-versus-shipping-cost analytics.  Our " issues.  CRMs

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Engineering 52

eG Innovations

JULY 2, 2019

Microsoft Office 365 is the Most Popular Cloud Service Today. A recent analysis by Skyhigh Networks on 27 million employees rated Microsoft Office 365 as the most widely popular enterprise cloud service by user count. Many of our day-to-day business operations require Office 365 services to be available and performing well.

Data Visualization 75

Data Visualization Enterprise Reporting Tools Customer Experience 75

Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To meet customer expectations for consumer-like software usability. To share data with partners.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Alchemer Mobile

SEPTEMBER 3, 2020

We’ve been in this global crisis for long enough that most enterprises have gained enough of an understanding of what’s going on so they can stop treading water and start swimming toward the future. According to a report by Statista , this is how various industries have been impacted by the pandemic. Travel & Hospitality.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Gainsight

SEPTEMBER 12, 2023

Kennedy is a CS OG, and she’s passionate about the intersection between people, technology, and the ability to solve problems through communication and product development. A major takeaway of our recent Evolution of Customer Success Report is that the strategic value of customer success is higher than ever.

Generative AI 52

Generative AI Reporting Tools Customer Experience Product Research 52

The Product Coalition

OCTOBER 11, 2019

In this article I want to introduce you to the 6 best platforms for attending these courses. Every platform offers a variety of product management courses. Coursera for Business: Coursera for Business is the professional learning platform from Coursera. You can decide between two different plans (Team and Enterprise).

Analytic Tools 60

Analytic Tools Reporting Tools Certifications Data Visualization 60

Mironov Consulting

MARCH 9, 2024

But this crude method can help us differentiate ¥24M from  ¥60M, create some daylight between A$ 50k and A$700k, sort 2 lakh tickets from 80 lakh tickets.    Suggestion/idea: “If we switched our reporting engine in the Cloud to ProductX, online reports would complete much more quickly. 

User Testing 59

User Testing Reporting Tools Customer Experience Technical Review 59

Userpilot

JULY 17, 2023

Enterprise companies with multiple or complex products tend to have larger product teams made up of specialists, while startups often have to cope with smaller structures where members perform numerous roles. Userpilot is a growth platform with advanced feedback and analytics functionality. What is a product team structure?

Analytic Tools 95

Analytic Tools Feedback Software Research Software Product Research 95

The Product Guy

DECEMBER 6, 2018

That was an eye opener, as most of my life, I focused on jumping to solutions, but spent little or no time in defining them in the right way. After every discussion with customers, sales, service, leadership and my colleagues, I was left with a laundry list of problems that needed my attention.

Reporting Tools 140

Reporting Tools Customer Experience Product Management Product Manager 140

The Product Coalition

MARCH 18, 2022

Around that time, a healthy startup should have established: A solid team A great product/service with at least one core value proposition A base of loyal and highly satisfied customers Once the founder sees good traction with 50+ enterprise customers and/or thousands of users, they face a dilemma. That’s a great sign.

Customer Experience 198

Customer Experience Onboarding KPIs User Testing Customer Feedback 198

Revulytics

AUGUST 4, 2017

While most wouldn’t argue he was a serviceable baseball player, he was, on the other hand, the best basketball player in the world. Much like Jordan did, Microsoft can serviceably " play baseball" when it comes to collecting usage data and helping you unearth some insight. Differences in collecting and managing data.

Data Visualization 63

Data Visualization Reporting Tools Analytic Tools Customer Feedback 63

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. Which is the better tool for user onboarding , as well as other use cases? Both Chameleon and Whatfix are SaaS tools that are used for user onboarding, user analytics, and user feedback. Try the best user onboarding tool for your SaaS now!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success? Both products are digital adoption platforms.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Mironov Consulting

OCTOBER 7, 2020

I talk with lots of executives from the go-to-market side of the house who think that building serious software is as easy – and easily estimatable – as building a fence. As the leadership team gets tired of interim progress reports and longer-than-expected delivery dates, they lose heart and lose trust in the “maker” side of the company.

Reporting Tools 137

Reporting Tools Weak Development Team Customer Experience Product Research 137

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Usersnap

SEPTEMBER 29, 2022

SaaS growth is the change in product usage and payment transactions from a SaaS solution as a rate over time. Since the product itself plays a much more critical role in revenue compared to customer service, sales, and branding. Differentiated SaaS Growth. Differentiated products get sold at a high price and low volume.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Gainsight

MAY 8, 2019

Evaluating software is tough. Buying the wrong software and getting stuck with a product that doesn’t serve your needs. A critical but often-overlooked trait of software is: Was it originally built to do the thing I’m buying it for ? Pendo was originally created as a web analytics tool. Sure, it sounds like work.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Mind the Product

SEPTEMBER 27, 2018

I was about to meet our biggest customer, an established enterprise owning some of the world’s most valuable brands. As our product processed most, if not all, of the organization’s digital assets, we were asked to come up with a solution that would prevent similar incidents in the future. Pretty soon a problem appeared.

Reporting Tools 86

Reporting Tools Data Visualization Artificial Inteligence Customer Experience 86

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

eG Innovations

JULY 9, 2021

What this means is, our resellers and managed service provider ( MSP ) partners and their customers are assured of follow-the-sun support , which historically has been a solid foundation in eG Innovation’s customer successes. Elementary, My Dear Watson!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Mironov Consulting

DECEMBER 5, 2023

  Product/Engineering has some work to do – revised regulatory reports, new date formats, US/Canadian hosting, language toggles – but most of the effort is probably in Sales & Marketing.  Second , lots of recent conversations about AI-supercharging our reporting engine to auto-generate insights for customers. 

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. Gainsight PX is a complete Product Experience Platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

The Product Guy

MARCH 16, 2018

Because my products are in categories that aren’t particularly differentiated, this engagement alone also sets my products and brand apart from the competition. Expand Value Drivers – With a focus on technical solutions, particularly in digital products, it is easy to forget that there are often other value drivers for a customer.

Product Strategy 98

Product Strategy Strategy Reporting Tools Feedback Software 98

Amplitude

JUNE 23, 2020

Available on the Enterprise, Growth, and Scholarship plans. Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Available on the Enterprise, Growth, and Scholarship plans. Historical Count is more accurate than just differentiating between new and returning users. New in Analytics.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

ProductPlan

JUNE 22, 2021

Can you imagine a company that makes spreadsheet software releasing a product that doesn’t let users sum a column of numbers? In broad terms, we can break software product development into two types of requirements. Explicit requirements are where a product team captures key differentiators and competitive advantages.

User Testing 52

User Testing Reporting Tools Customer Experience Document 52

Usersnap

JANUARY 16, 2020

Reading and sorting through all the feedback you receive can be very time-consuming, and pivoting for trend reports is sometimes done more for show than for gaining a true understanding of the current state of things. A product manager’s best tool to manage customer feedback. Slack brings your team and tools together.”

User Testing 74

User Testing Customer Feedback Feedback Software Customer Experience 74

Roy Madden

MAY 27, 2021

No matter how knowledgeable you are, cybersecurity at human speed can’t keep up with ransomware crews using increasingly complex software to manage their operations. THE SOLUTION A stream of AI-powered security intelligence. Criminals were able to steal data through a File Transfer tool. Avoiding information overload.

Research Software 109

Research Software Reporting Tools Data Visualization Customer Experience 109

Gainsight

AUGUST 14, 2020

Our Sales peers at most companies do a great job of reporting numbers, targets, and learnings from won and lost deals. product shortcomings, product adoption, services experience). Your health scores should also include certain features or integrations that are highly differentiated and drive your customers’ stickiness.

Data Visualization 52

Data Visualization Presentation Reporting Tools Customer Feedback 52

Userpilot

FEBRUARY 12, 2021

However, our State of SaaS Product Onboarding study we did in 2020 (2021 report coming soon!) These benefits almost exclusively apply to easy-to-use products with large markets, network effects, and self-service. Self-service -There are low overhead costs for supporting free users. Take email automation tools.

User Testing 98

User Testing Reporting Tools B2C Onboarding KPIs 98

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 30, 2023

Mixpanel reports help you keep track of key metrics in your product analytics portfolio. That said, there are four different types of reports that you can generate with Mixpanel in just a few clicks. TL;DR Mixpanel lets you gather, analyze, and visualize data through different types of analytics reports. Source: Mixpanel.

Data Visualization 104

Data Visualization Reporting Tools Analytic Tools Feedback Software 104

Userpilot

AUGUST 30, 2023

Heat map tools allow you to track user actions on your website or app. In this article, we’ll cover the 10 best heat map tools to help you choose the one most suited to your business needs. TL;DR Heat map tools are data visualization tools that represent data values with color gradients. What are heat map tools?

Data Visualization 102

Data Visualization Analytic Tools Reporting Tools Feedback Software 102

ProductBoard

DECEMBER 4, 2017

Product Management Is Stuck In The Past Technology has changed a lot in the past few decades, and with it people have changed as well. They’ve enjoyed a host of new tools that help them respond to this new fast-paced, customer-centric world. Competitive differentiation: Are you in an especially competitive industry?

Feedback Software 45

Feedback Software Research Software Reporting Tools User Testing 45

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. There are a lot of different customer engagement tools for different types of interactions and use cases, so it would be impossible (and impractical!)

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Under 10 Consulting

DECEMBER 28, 2019

Reports from industry analysts may reveal new industry trends, and perhaps show how your company and products are influencing them. You can probably find some customer documentation and help screens, release notes, product plans, sales and conference presentations, white papers and ebooks, and sales enablement tools. Review them all.

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52