280 Group

DECEMBER 9, 2019

When working with your engineering team, you need to read the team you are dealing with and then adjust accordingly. Lawley describes three major types of personalities in engineers. This is an engineer who’s brilliant but insists on arguing about everything. Strategy Three: Assessing Your Team and Adjusting. Prima donna.

Engineering 227

Engineering Product Management Product Manager Management 227

280 Group

OCTOBER 1, 2019

Your ability to influence and work effectively with engineers is a huge part of whether or not you’ll be successful as a Product Manager, and also whether you’ll be satisfied with your job. Let’s discuss how to work more effectively with your engineering team and individual engineers. Brian Lawley.

Engineering 196

Engineering Product Management Product Manager Customer Experience 196

PMLesson's Ace the PM Interview

AUGUST 1, 2020

As Product Managers, we write a product requirements document (PRD) to answer a few key questions: Why are we working on an initiative? At its most basic, a PRD is a simple written document that includes the following sections: Summary and Background: what is the problem and why does it matter? Want to know what a PRD is?

Document 98

Document Feedback Software Customer Feedback User Testing 98

Mind the Product

MARCH 26, 2020

What does it take for an engineer to become a product manager? If you’re considering changing from engineer to product manager , you’re not alone. I used to be a QA engineer. As an output of all these meetings, I ended up building a document summarizing the different tasks of a product manager during the product lifecycle.

Engineering 140

Engineering Research Software Product Management Product Manager 140

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. These teams can rarely deliver value on their own.

Research Software 294

Research Software Weak Development Team Feedback Software User Testing 294

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

ProductPlan

AUGUST 7, 2020

When I started my career as an engineer, I didn’t set my sights on becoming a product manager. Working in startups and big technology companies, I’ve encountered one question more than most: “How do I make the switch from engineering to product management?”. My Journey Transitioning from Engineering to Product Management.

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

280 Group

OCTOBER 3, 2021

One of the tools we use to communicate how we accomplish that objective is a product roadmap — a living document that outlines what we’re doing, where we’re headed, and how we’ll get there. To drive sustainable business growth, I’ve partnered with many engineering teams to build digital products, platforms, and experiences.

Webinar 400

Webinar Agile Roadmap Customer Experience 400

TechEmpower - Product Management

MARCH 4, 2024

TechEmpower has been instrumental in developing chatbots like these, utilizing generative AI to sift through internal documents and user manuals, enabling them to provide precise answers to customer service questions. By automating routine and complex tasks alike, AI allows engineers to focus on innovation and strategic tasks.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

NextBigWhat

OCTOBER 25, 2019

The engineers, designers, and UX folks are the ones designing solutions for the product — don’t p**s them off by making the PRD a recipe rather than a guideline. The post How to Write Product Requirements Document appeared first on NextBigWhat.

Document 49

Document UX Engineering Product Management 49

The Product Coalition

JULY 10, 2019

Due to this increased communication overhead, we needed to re-think how we could improve communication, product workflows and handover documentation across our ever expanding teams. AKA Scope of Work (SoW), Product Spec, Product Requirements Document (PRD) or in Intercom’s case ‘ The Intermission ’. Side note: ??Drift

Document 60

Document User Testing Technical Review Customer Feedback 60

The Product Coalition

JANUARY 26, 2022

Establishing a Team The Brocoders team was provided with the fully documented requirements and designs. By the end of each sprint, engineers presented new features. The back-end engineer tackled this problem. Front-end engineers from Brocoders utilized a few React.js Each sprint lasted for 3 weeks.

Reporting Tools 126

Reporting Tools Feedback Software Data Visualization Engineering 126

Product Talk

OCTOBER 14, 2020

In a traditional company, a product manager sits in the middle between business stakeholders and the engineering team. And then the product manager turns around, writes typically long requirements documents , and then hands that off to the rest of the team. He argues that we want our teams of engineers to be missionaries.

Feedback Software 329

Feedback Software Product Research Product Management Product Manager 329

The Product Coalition

JANUARY 16, 2024

The whirlwind of change, driven by intense collaboration with design and engineering, was short-term focused — almost to a fault. Your product is heading in a direction divergent from the direction documented in the roadmap. Have a plan for documentation. Represent documentation as a feature or in each feature.

Roadmap 114

Roadmap Development Team Review Technical Review Weak Development Team 114

The Product Coalition

SEPTEMBER 14, 2020

Between commercial, product, and engineering leadership, a potential anecdote to rebuild trust and transparency can be instituting a simple, scheduled Product Steering process. Depending on how fast the business is moving, the types of things you are building, and size of the engineering team, decide on a monthly or quarterly cadence?—?no

Engineering 78

Engineering Technical Review Data Visualization Reporting Tools 78

Lenny Rachitsky

FEBRUARY 20, 2024

Nat Friedman (former CEO of GitHub) and Daniel Gross (former Y Combinator partner) are investing $100 million in a startup called Magic that’s looking to replace engineers. Prominent engineers are worried. This means anyone on our team can write well, whether they’re a product manager, designer, or engineer.”

Data Visualization 135

Data Visualization ChatGPT Reporting Tools User Testing 135

Intercom, Inc.

FEBRUARY 4, 2020

Whether you’re a customer support representative or a product engineer, you will encounter issues and problems that you just don’t have the answer to. You might have tried looking in the codebase, searched old conversations, trawled through Slack, and pored over internal documentation, but still come up short.

User Testing 261

User Testing Engineering Feedback Software Document 261

280 Group

APRIL 18, 2023

Apparently, I wrote really insightful bug details regarding where I thought the error occurred, which led the IT department to ask me to help them with documenting features. I brought that all back to engineering to discuss what the options were and drove the best decisions based on ROI of the features. Avoid over-engineering things.

Product Management 295

Product Management Product Manager Customer Experience Management 295

The Product Coalition

AUGUST 21, 2019

This may be particularly amplified for those who find themselves in Product roles at companies that still operate in the more traditional ‘Business Analyst/Software Engineer’ paradigm, where ‘requirements’ are cold-bloodily handed from one business unit to another. You’ve guessed it; the Software Engineers.

Software Engineering 60

Software Engineering Feedback Software Engineering Product Management 60

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. Our search clusters contain more than 200TB of customer data, store more than 100 billion documents and, on at the peak on an average day, serve more than 13 million queries every minute. In Intercom, we believe that shipping is our company’s heartbeat.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Product Management University

FEBRUARY 15, 2023

Solution Selling vs. Aspirational Selling Example Let’s say a prospective customer contacts you for a document management solution. It’s obvious they want to get better at managing documents. Instead of first uncovering the strategic implications of document management, the conversation goes straight to the tactics.

Product Research 130

Product Research Demo Document B2B 130

The Product Guy

FEBRUARY 27, 2018

We had just hired a new VP of Product who was radically (and rapidly) changing our product development process, and our engineers – based remotely, in Argentina – were struggling to keep up. “To Well, before, product knew what was going on and engineering didn’t.” and one engineer in Iceland. and one engineer in Iceland.

Engineering 100

Engineering Weak Development Team Technical Review Software Review 100

The Product Coalition

JANUARY 17, 2022

API Growth to 2109 | Wendell Santos Michael Endler outlines the core pillars of an API product offering in his article, How APIs Become API Products , and one of the paramount compliments to a stellar, well-documented, API is the API Developer Portal. So, what UX elements make a great API Developer Portal? www.Astral.sh ). from Routable.

UX 141

UX Data Visualization Development Reporting Tools 141

TechEmpower - Product Management

OCTOBER 9, 2023

Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. Utilizing AI, the tool interprets the queries, scans through a broad range of documents spread across different repositories, and delivers relevant answers.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

PMLesson's Ace the PM Interview

MAY 12, 2020

Intro Software engineering can be an incredibly rewarding career. But without the right preparation, it can be difficult to get the software engineering job you have in mind. I learned this, as I was taking computer science courses in college to land a software engineering (SWE) role. Why software engineering?

Software Engineering 52

Software Engineering Engineering Data Visualization Messaging 52

280 Group

DECEMBER 7, 2021

My job was to use my legal knowledge and my writing skills to create documents with guides attached to help consumers and small businesses learn how to request a name change, file for bankruptcy, or create a company. Here I was notified every time someone downloaded my documents because that was how I got paid.

User Testing 296

User Testing Product Management Product Manager Weak Development Team 296

Intercom, Inc.

NOVEMBER 17, 2020

That intense focus means we are careful not to spend precious time and resources over-engineering our solutions. Sometimes this focus on solving customer problems means we make simpler engineering decisions up front, in the knowledge that those decisions won’t scale forever and that we’ll need to revisit them in the future.

User Testing 151

User Testing Customer Experience Data Visualization Engineering 151

280 Group

JULY 10, 2023

Follow our 6 “Programing with Words” techniques to amp up your prompt engineering outcomes. In today’s installment, we shift our focus from strategic to tactical concerns, demonstrating how you can leverage ChatGPT to eliminate the tedium of everyday formatting and documentation, freeing up more time for valuable conversations.

ChatGPT 120

ChatGPT Research Software Customer Experience User Testing 120

Intercom, Inc.

SEPTEMBER 29, 2022

Before I became a software engineer, I worked as an editor and a journalist. In my case, the skills I learned while working as a journalist helped me to transition to a career in software engineering. Since then, the skills and lessons I’ve learned in software engineering have helped me write and publish my own book.

Software Review 104

Software Review Software Engineering Technical Review User Testing 104

The Product Coalition

NOVEMBER 19, 2022

The idea is to break it into smaller achievable parts so that the engineering team has tangible outputs. Engineering and design ?—?Any This usually comprises engineering and design, who will be helping execute the items in the roadmap. Post-creation of this document, it will be shared with all the relevant stakeholders.

Roadmap 119

Roadmap Customer Feedback Feedback Software Document 119

280 Group

APRIL 19, 2021

We hear from many Product Managers that they are “required” by Engineering to write detailed, solution-oriented requirements. Designers, architects, and engineers study and practice their art because these are specialist roles and full-time jobs. Maybe you’re skeptical of this approach. Leaders shouldn’t try to make every decision.”.

Webinar 245

Webinar User Testing Customer Feedback Customer Experience 245

The Product Coalition

JUNE 23, 2022

Many of us think that detailed documentation in JIRA or Confluence, or a 10 page product requirements document is what is required to create shared understanding, but it isn’t. Documentation is never a proper stand-in for conversation. Documentation is never a proper stand-in for conversation.

Product Management 150

Product Management Product Manager Customer Experience Document 150

Mind the Product

MARCH 12, 2020

Our product squads at InVision usually consist of a product manager, designer, engineering manager and four to seven engineers. Product ops’ Primary Responsibilities: Engineering, design, product team communication / announcements / reinforcing process, policies, and practices. What Product Managers do.

Product Research 196

Product Research User Testing Weak Development Team Customer Experience 196

The Product Coalition

JANUARY 12, 2022

Great Documentation with Readme.io or GitBook For another engineering team to walk up to your API and be able to understand your endpoints and your value, Readme.io They have amazing documentation, SDKs, and security to check this box and launch fast. while also delivering a first-class experience? to your roadmap and launch.

Product Management 116

Product Management Product Manager Customer Experience Document 116

The Product Coalition

FEBRUARY 16, 2022

Model retraining / tweaking This is when the product manager provides this feedback to the engineering team and they make tweaks to the model / retrains model with additional data and come back with an updated model. Let’s say the engineering team continue to tweak the model and further improve the accuracy. Updated model evaluation?—?2

Data Visualization 125

Data Visualization Artificial Inteligence Customer Experience Document 125

280 Group

APRIL 2, 2018

Many Product Managers struggle with writing market requirements that are effective in guiding their engineering teams to build the right solution. Engineers Are Great at Solving Problems It’s what drives them.

Marketing 196

Marketing Document Agile Engineering 196

Lenny Rachitsky

APRIL 7, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Dovetail —Bring your customer into every decision • Vanta —Automate compliance. Claire has founded and managed two other companies, Pretty HQ and Experiment Engine, the latter of which Optimizely acquired in 2017.

User Testing 56

User Testing Customer Feedback Feedback Software Customer Experience 56