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Saying Goodbye

The Product Bistro

Memories of note, and there are many: My first day, grabbing a flight to Singapore to participate in the APAC sales training. Sales training in 2004 in Europe. Singapore for sales training – Déjà vu. Fortunately, he was able to get a new passport the next day in Frankfurt. Where am I?

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The Universal Product Management Framework: 3 Questions and an Org Chart

Product Management University

If you’re in product management , the answers to these questions are the foundation of your requirements documents, product plans, user stories, etc. If you’re in product marketing , the answers to these questions are the foundation of your market materials, sales tools, campaign messages, sales training, etc.

Framework 100
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The Editor’s Notebook: Privacy and Data Security, Retraining Sales Teams

Pragmatic Marketing

Recent high-profile breaches, media coverage of data privacy regulations and Canada’s Personal Information Protection and Electronic Documents Act, plus personal experience have made security a top concern for Canadians.

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What is the Product Operations Career Path?

ProductPlan

Is the role of product operations about building and documenting processes—guided by the needs and requirements of product? Or is it about refining, documenting, and shepherding the ongoing use of established processes? Documenting existing processes and systems within the product team for broader circulation. Data is important.

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Get your team up and over the line with data-driven sales coaching

Intercom, Inc.

The concept of coaching is different from sales training: sales training is usually the same for everyone, while coaching is based on the individual needs of each rep. It’s collaborative and hands-on, requiring a manager to dig in and work closely with their reps one-on-one.

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How to make CX less ‘squishy’ and more data-driven

Gainsight

Because it’s a part of your go-to-market organization, every CX employee will benefit from learning the fundamental skill sets and techniques in which your salespeople are trained. Happily, I’m starting to see some progressive support organizations lead into CX by providing more documentation and building out self-service options.

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 Marrying Up: Partnering With Big Companies

Pragmatic Marketing

Speaking of finding oneself smack in the middle, as more people in each company become involved in the joint efforts, in marketing, sales, training, development, rollout, and support, it becomes like gatherings involving two families with distinctly different ways of being and doing. Clash of the In-Laws. Tensions are inevitable.