Thu.Oct 01, 2020

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Intercom on Product: One for the roadmap

Intercom, Inc.

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together

Roadmap 165
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Marty Cagan on Empowering Teams, Discovery Challenges, Alignment, and More

Mind the Product

In the latest of our Prioritised AMAs, we were joined by Marty Cagan who took your questions on empowering teams, discovery challenges, Product Owners, transitioning from product role to a leadership role, and much more. If you missed it, you can watch the whole session again, or read on for a transcript* of selected questions [.]. Read More. The post Marty Cagan on Empowering Teams, Discovery Challenges, Alignment, and More appeared first on Mind the Product.

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Intercom on Product: One for the roadmap

Intercom, Inc.

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together

Roadmap 165
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The Top 25 People To Follow On Medium To Level-Up Your Product Knowledge

The Product Coalition

Photo by Jessica Ruscello on Unsplash A few people have asked me recently how to cast a wider net on their product knowledge, or simply how to get started with it. It can be daunting when there are so many sources and people purporting to be ‘experts’ ( glances awkwardly at the mirror ), so I thought I’d start with the source I use the most often?—?

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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How Customer Analytics Can Increase User Engagement

Indicative

In many ways, engaged users are the hallmark of a successful company. According to a Gallup poll , fully engaged customers represent a 23% premium over an average customer when it comes to share of wallet, profitability, revenue, and relationship growth. In some industries, it’s even greater. For example, Gallup found that companies that successfully engage their B2B customers realize 63% lower customer attrition and a 55% higher share of wallet.

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How to Build and Sustain Organizational Resilience

Agile Velocity

After reading the Gallup Group’s article “ Remote Agile: Sustain Performance While Working Remotely ” a few things floated up in my mind. To keep those things from bouncing around too much, I thought I’d write them down and share them out. In case you haven’t read the article, here are Gallup’s key points and recommendations for sustaining performance for remote and distributed teams at a glance: The need for remote Agile happened overnight amid the pandemic.

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Dealing with Deadlines

The Product Coalition

How MoSCoW can help you as a Product Manager to make your committed dates. Continue reading on Product Coalition ».

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5 Key Responsibilities of a Product Owner

ProductPlan

If there’s a more widely misunderstood job title than “product owner,” we’d like to see it. As a professional in the product field, you might have some idea of what a product owner does. However, even your understanding of the role might be incorrect—more than on this below. But imagine what the title must sound like to someone entirely outside the product world.

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A Start-to-Finish Guide to User Research Project Management

dscout People Nerds

Here’s a deep dive on managing an effective research project—from the moment a research idea lands on your desk, to your critical post-study discussion on “next steps.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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14 Can’t Miss Conferences for Product Leaders

ProductPlan

Product managers, product leaders, and product executives have no shortage of educational opportunities. From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more). For a unique fast track to learning and inspiration, however, conferences cannot be beat.

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Dear Strategy 121: Ink Jet Cartridges and Other Captive Strategies

Dear Strategy

On this episode of Dear Strategy, we analyze the practice of charging as much for the ink jet cartridges as for the printer itself. It’s called “captive pricing” and, just as the name implies it’s a strategy that’s not exactly designed with the customer in mind! We’ll talk about why this model exists and whether it’s actually a good strategy for companies to take over the long-term.

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How Blue Apron Drove Product Success in a Changing Market

ProductCraft

Linda Kozlowski is comfortable with unpredictability. She started her career in communications and consulting with a focus on crisis and issues management. In that role, she had to take something difficult and/or traumatic and explain it to people in an easy-to-understand manner, anticipating uncomfortable questions along the way. Even after she pivoted to marketing, she.

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Using a Deep Understanding of User Journeys to Fuel Optimization

AB Tasty

We’ve spent the past couple of months at AB Tasty developing our product integrations with the leading Product Analytics providers. In this post, I’m excited to highlight Heap. Not only does Heap feature my favorite color (dark purple) in its branding, it offers its users an unbridled view for product managers and marketers to see […]. This article was originally posted on AB Tasty as Using a Deep Understanding of User Journeys to Fuel Optimization.

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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ONE THING on the OKRs Canvas

Product Culture

Objectives and Key Results (OKRs) are ideal for product teams, but only if done right. It’s easy to get caught in endless to-do items and forget about the real objectives - making customers and your business successful. I’ll be giving a workshop on doing OKRs right , handling what goes wrong, adjusting course, and managing expectations. October 19-22, 2 hours each day.

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A Start-to-Finish Guide to User Research Project Management

dscout People Nerds

Here’s a deep dive on managing an effective research project—from the moment a research idea lands on your desk, to your critical post-study discussion on “next steps.

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How Remote Work Has Affected Product Management (How To Adapt)

airfocus

Join us in finding what impact has this shift to remote working had on product teams and what tactics should we be adopting to adapt.

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Everybody Hates Product Tours – Why You Should Hate Them Too

Userpilot

Everybody hates product tours. Show me one person that genuinely enjoys doing product tours and I will PayPal you $10 straight away. Why? Product tours take the worst evil out of school and pack it in UI form. We all know what’s wrong about school: forcing kids to learn things they can’t apply instantly in real life, things that are either too obvious for some (hence: patronizing) or too difficult for others (hence: overwhelming).

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Industry newsletters where you can find more signal and less noise

Roy Madden

Find your next must-read industry newsletter. Where do you go when you’re hungry for curated insights in a specific industry? Newsletters! Newsletters are the best place to get curated insights and in-depth analysis from experts. You get the best industry-specific news, without having to slog through social media to find insights on trends and competitors. .

Airlines 106
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How Kontentino Increased New User Activation by 10% in the First Month of Using Userpilot [CASE STUDY]

Userpilot

Natália Kimli?ková , a product marketer at Kontentino , a social media management tool for collaboration, content approval and scheduling, came to Userpilot with a few main goals in mind – increase product adoption, boosting new feature adoption, communicating new feature releases in-app and creating their very first user onboarding. What she didn’t see coming though is the impact installing Userpilot would have on…how sticky Kontentino was.