Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Mind the Product

SEPTEMBER 8, 2021

In this #mtpcon Digital Americas, sponsored by Fullstory, Agata Bugaj, Fullstory’s VP product, explores the power of Digital Experience Intelligence in creating — and strengthening — the connective tissue between different parts of your organization. Agata provides some sanity-saving ways data can help keep cross-functional teams focused and aligned.

Product Management 145

Product Management Product Manager Management Management 145

The Product Coalition

SEPTEMBER 8, 2021

Glamorous Grandmas of Instagram?—?A Top Influencer Marketing Trend You Don’t Want To Miss Are you sure you understand what “the old” means? Before answering, just check this list of unbelievably cool Instagram influencers over 60 years old. Source: RODNAE Production on Pexels Life after 60 years old reimagined. It might be adventurous, stylish, and creative.

Marketing 146

Marketing Magazine Branding Messaging 146

Mind the Product

SEPTEMBER 8, 2021

Lily and Randy sat down with Roll20.net product director Kenton Hansen for this week's podcast. We learned about conducting research for such a large, passionate community, qualifying candidates, sharing learnings, and much more. [.] Read more » The post Conducting user research at scale – Kenton Hansen on The Product Experience appeared first on Mind the Product.

User Testing 116

User Testing Customer Experience Product Research 116

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Mironov Consulting

SEPTEMBER 8, 2021

(this builds on my June difficult discussions post) As good product folks, we know that customers must recognize a problem before they consider buying our solution. Companies that don’t have supply chain issues (or think they don’t) are not in the market for ERP systems. Organizations that don’t think they are hacking targets don’t invest … Selling Problems (and Then Solutions) Instead of Philosophy Read More ».

Marketing 136

Marketing Agile Leadership Product Management 136

UserInterviews

SEPTEMBER 8, 2021

A research pro who has led teams at Unilever, Netflix, and DoorDash debunks some of the most common UX research myths he’s come up against.

UX 115

UX 115

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. To reduce the odds of this happening, we've created this definitive guide to product tours, which contains all the best practices that we've learned from working with hundreds of SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

The Product Coalition

SEPTEMBER 8, 2021

‍What is product-led growth (PLG)? Continue reading on Product Coalition ».

Startups 115

Startups Product Management Product Manager Management 115

Gocious Blog

SEPTEMBER 8, 2021

Launching a new product can be a bit like a science experiment. You have made observations and created a hypothesis with data that supports your claims. Next, the hypothesis gets approved so you launch the product thus testing it. Now its time to draw conclusions and refine the hypothesis. But this presents you with a problem. Your original hypothesis data is not the same as that returning from the real world.

Webinar 58

Webinar Product Research Presentation Testing 58

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

DevelopmentCorporate

SEPTEMBER 8, 2021

Product Managers and Product Owners face a constant challenge of balancing priorities. New features or technical debt elimination? The priorities between feature creation and technical debt elimination change as a product moves through its’ evolution. This post talks about technical debt and some best practices to help teams manage it. The post Features vs Technical Debt: An Agile Product Management Balancing Act appeared first on Development Corporate.

Agile 52

Agile Product Management Product Manager Management 52

ProductCraft

SEPTEMBER 8, 2021

How is tech-enabled service different from software as a service (SaaS)? While recently planning a family trip to Disney, I realized the full experience was actually a combination of interactions with technology (e.g., rides) and service providers (e.g., characters, ticket collectors). Ultimately, it’s the interplay and continuity of the technology and human service providers that.

Customer Experience 52

Customer Experience Technology 52

Product Culture

SEPTEMBER 8, 2021

I enjoy conferences (speaking, running workshops, hanging out at the bar after). There is a feeling of camaraderie, of shared culture and mission among product people that is hard to duplicate any other way. I’ve been to a few conferences that have really made online work for people. (Cheers to Business of Software and Mind the Product.) How has your conference experience changed during the pandemic?

Workshop 52

Workshop Enterprise Customer Experience User Experience 52

Bain Public

SEPTEMBER 8, 2021

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public joins Michael Luchen, Director of Product Management at Crema , a digital product agency creating web and mobile apps for disruptive companies and industry leaders, and the resident host of The Product Manager podcast. The Product Manager Podcast is a space to share and talk about the latest tips, tricks and tools to build great products and also make the world a better place.

Research Software 52

Research Software Product Management Product Manager User Testing 52

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

Product launches

Business of Software Conference

SEPTEMBER 8, 2021

Since the start of 2020, the pandemic has changed how many of us work and live. Suddenly all those face to face meetings and amazing conferences you flew all around the world to attend were forced to become virtual. Teams, Facetime, Zoom and countless other platforms exploded and became the new stomping ground for business and social interaction. It was exciting.

Events 53

Events Customer Experience 53

UserIQ

SEPTEMBER 8, 2021

In Search of The Right Candidate. At UserIQ, we're making waves in the customer success space. Our platform combines sentiment with science to give customers actionable insights to predict user behavior and create winning experiences.

Customer Feedback 40

Customer Feedback Customer Experience Leadership Strategy 40

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. Despite attending university at Santa Barbara, not too far from the mecca of tech that is Silicon Valley, Maggie never thought she would end up working in technology. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

ProductPlan

SEPTEMBER 8, 2021

How did Amazon’s product strategy fare during the pandemic? (Short answer: Amazon’s product strategy example lead the way). Amazon’s product strategy example has rewritten the book on convenience, easy access, and speed, and in doing so, embedded itself in the daily lives and routines of consumers. However, even the conscientious objectors among us might not realize that they are indirectly purchasing from Amazon via Amazon Web Services (AWS) or its many subsidiaries.

Product Strategy 67

Product Strategy User Testing Strategy Technical Review 67

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Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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