Tue.May 22, 2018

Use exploratory research to keep innovative teams going

Inside Intercom

In today’s data-driven world, the idea of using research to build great tech companies has gone from being buzzworthy to expected. User testing is now a must-do, thanks to the lean build-measure-learn mantra that has inspired modern product development. It’s also been great to see exploratory research gaining ground as a strategy for identifying product opportunities. Exploratory research is often the starting point of our product development process here at Intercom.

Not Your Parents' Workplace: Change Your Mindset, Change Your Business

The Product Coalition

Not Your Parents’ Workplace: Change Your Mindset, Change Your Business Photo by Andrew Neel on Unsplash The gig economy isn’t coming?—?it’s

Announcing Intercom on Marketing – the print and audio edition

Inside Intercom

Today we’re launching our latest print and audiobook – Intercom on Marketing. Published in a digital format back in January, more than 35,000 people have already enjoyed our no-nonsense, actionable advice covering the entire spectrum of marketing, from messaging to monetization. But a recurring piece of feedback we’ve got from our readers is that they don’t like being chained to one format, and want to enjoy our books in ways that extend beyond the confines of PDF and mobi.

Metrics and the inefficiencies of language

The Product Coalition

Being a Product Manager makes me question some fundamental constructs of language that we take for granted. A few cases in point: Guests should feel safe in a hotel?—?Define Define ‘safe’ Can we trust this customer??—?Define Define ‘trust’ Is the website easy to use??—?Define

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

[VIDEO] Driving Up-Sell and Cross-Sell Conversions with In-App Messaging


In-application messaging can prompt users to upgrade to premium editions so they get the full functionality of your software and have access to certain features. When presented contextually within an application using ReachOut , you can make sure the offer is targeted to the right audiences, and maximize up-sell and cross-sell success. Let’s take a look at how to set up a drip campaign in ReachOut that will: Prompt users of our Lite edition to upgrade to a more feature-rich edition.