Thu.Apr 16, 2020

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Product Management 101: Customer Health Score

ProductCraft

How do you identify “at-risk” customers so you can give them the additional attention they may need? One way is through calculating a customer health score, a metric aimed at distinguishing thriving customers from struggling ones. What is a customer health score? A customer health score is a metric used largely by customer success teams.

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Product Teams: Help Your Company Navigate COVID-19 With This One Simple Process.

Gainsight

Unless you are in one of a few select industries — video conferencing, distance learning, security or certain healthcare companies etc. COVID-19 is likely to put a big dent in your growth. Much worse, companies are at high risk of losing the customers they already have.

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How Designers Improve Product Quality

Modus Create

I fell in love with design because of the beautiful mockups I would see on sites like Behance and Dribbble. Detailed design specs impressed and inspired me equally as much — so thoughtful and comprehensive. But, guess what? As a designer, your design specs actually don’t mean squat. At least, relatively speaking. Specs don’t make money or determine product quality.

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Enhance Mobile Customer Connections Using Emotion Data

Alchemer Mobile

It’s an interesting time to be in marketing and product management. Globally, brands are anticipating the timing of return-to-business as the world grapples with COVID-19, as well as what the “new normal” will mean for customer engagement. Product and marketing leaders are faced with high levels of fear and uncertainty, oftentimes accompanied by slashed budgets.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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The Rule of Seven

The Product Guy

Whether you’re the first product manager in an early stage company or one of hundreds in a late stage company it’s important to understand different ways to organize your teams for success. In this talk we’ll discuss different team structures and how to avoid some common pitfalls that arise as small group behavior gives way to large group behavior.

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Free Online Course Materials for the Business Model Canvas and Value Proposition Canvas

Strategyzer

In the last two weeks we have been inundated with emails from teachers, lecturers and professors struggling to move their classes from an in-person environment to an online setting.

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Why cross-cultural design really matters

Imaginary Cloud - Design

If you're about to design a new product or to expand it to a new market, leave your assumptions aside: focus on your users first. Between awesome features, branding colours and business goals, users, who should be the main prioriy, are often forgotten during the process. This is even more highlighted when designing for international target groups, where users’ cultural background may be neglected.

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[Case Study] How Touchright Software saved hours of dev time after switching from Walkme to Userpilot

Userpilot

With a complex product consisting of both a desktop dashboard and a mobile app for Real Estate agents, Rachel Lightfoot, a co-founder and product manager at Touchright – struggled with user onboarding and activation. Touchright helps letting agents, property managers, inventory clerks and contractors produce property reports with ease, and in less time.

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How to Run an Engaging Remote Workshop: Tips for Stress-Free Collaboration

dscout People Nerds

Trouble communicating, distractions, and dropped calls. Here’s how you can make your next workshop as painless as possible. .

Workshop 111
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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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Introducing Miro Grids – Visual Tables for Structuring Your Board Content

Miro

Introducing Miro GridsVisual tables for structuring your board contentStarting today, select Miro users will have access to Grids, a new widget that allows you to organize content within visual tables in a matter of seconds.Lena ShenkarenkoCore Product Marketing ManagerMiro Grids: More structure for your visual contentMiro is already a powerful platform for communicating your ideas in […].

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An MVP Can Save Your Product’s Life

The Product Coalition

An MVP (minimum viable product) significantly increases the chances for your product to win engagement from real customers and break into the market. You just need to create a bare bones version of the product, show it to consumers, clean up its failures, and most importantly, discover what features your customers truly value. Sounds easy, right? But building your MVP carries some challenges.

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How to Craft User Experience Surveys That Identify the Problems Customers Most Need Solved

UserInterviews

User experience surveys can tell you what customers need, want, and expect from your company. But a survey’s success depends on asking the right questions.

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Call for Nominations for Women in Product Management APAC 2020

The Product Coalition

Group photo with some of the Women in Product Management APAC 2019 Finalists Women in Product Management APAC 2020 is now open for nominations! Do you know a PM superstar ?who should be on this list? Nominate them, we want to hear from you! The “Women in Product Management in APAC” list aims to highlight APAC’s female product management superstars. Who can be nominated?

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Free Online Course Materials for the Business Model Canvas and Value Proposition Canvas

Strategyzer

In the last two weeks we have been inundated with emails from teachers, lecturers and professors struggling to move their classes from an in-person environment to an online setting.

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My Secret to Mastering Product Management: Mindset, Process and Tools.

The Product Coalition

You’ll learn Product management faster once you see this Continue reading on ProductCoalition.com ».

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Leadership Skills for the New Normal

Agile Velocity

Leadership Skills that focus on “Individuals and interactions over processes and tools”. In volatile times like these, leaders can have a tendency to focus heavily on tools and processes. There’s also a danger that they head into micro-command-control mode through a desire to “Stay in the loop.” In doing so, leaders can easily lose the plot: people still matter. .

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Has COVID-19 Created the Ideal Conditions for Cord Cutting and Binge Watching?

DISQO

For most industries and businesses, COVID-19 has taken an overwhelming toll. But for streaming services or platforms, it’s an entirely different story. Americans are expected to watch 60% more television, according to Nielsen data. Most streaming services have begun to offer free trials. Mobile streaming service Quibi, which launched April 6, recorded 1.7 million downloads in its first week.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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The Impact of COVID-19 on Managed Services Businesses

TSIA

Much like the current SARS-CoV-2 virus is affecting age groups differently, the business impact of this pandemic is also being felt differently across different segments of the technology industry. Companies that supply technology solutions for heavily impacted verticals like retail, travel, entertainment, and hospitality, are seeing dramatically negative impacts, while businesses that supply services for remote worker solutions are seeing the exact opposite effect.

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Has COVID-19 Created the Ideal Conditions for Cord Cutting and Binge Watching?

DISQO

For most industries and businesses, COVID-19 has taken an overwhelming toll. But for streaming services or platforms, it’s an entirely different story. Americans are expected to watch 60% more television, according to Nielsen data. Most streaming services have begun to offer free trials. Mobile streaming service Quibi, which launched April 6, recorded 1.7 million downloads in its first week.

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Start-Ups, Here’s What to Expect and How to React to Coronavirus

airfocus

We've put together an essential guide for start-ups during the COVID-19 panic: where we’ve been, where we’re going, and what to expect.

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Has COVID-19 Created the Ideal Conditions for Cord Cutting and Binge Watching?

DISQO

For most industries and businesses, COVID-19 has taken an overwhelming toll. But for streaming services or platforms, it’s an entirely different story. Americans are expected to watch 60% more television, according to Nielsen data. Most streaming services have begun to offer free trials. Mobile streaming service Quibi, which launched April 6, recorded 1.7 million downloads in its first week.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Case Study: Launching PayMe from HSBC

Mind the Product

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. Here he explains how they took PayMe from a thin MLP to become the most successful payments app in Hong Kong. Overview. While I was living and working in London in 2012, I noticed a recurring problem with paying back friends after a social activity.