Voice of the Customer (VoC): Beginners Guide on How to Collect Data Plus Best Practices
Userpilot
MAY 1, 2021
Are you just starting to put together a Voice of the Customer (VoC) program? You’re in the right place. There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid. Specifically, we’ll go over: 9 different methods on how to collect Voice of the Customer data. 6 best practices to follow for a successful Voice of the Customer program.
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