Wed.Aug 12, 2020

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What Is Your Product’s North Star?

The Product Coalition

In real life, the North Star is the star Polaris, the brightest in the constellation Ursa Minor. (Yes this does relate to Product Management, bear with me!) Because it is almost motionless in our night sky, navigators can use it to find their way without a map or compass. Essentially, ‘north star’ is shorthand for what guides you when you’re lost. Product Management involves so many different things, it can be easy to get sidetracked and forget just what it is you’re trying to do!

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No more compromises: Announcing 20+ new features to supercharge your customer support

Intercom, Inc.

Today we’re announcing Intercom’s biggest ever launch, with more than 20 new features built to ensure you can provide prompt, personal support without sacrificing power or efficiency. These new features come in the midst of an epic revolution in the way business is being conducted. Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprec

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The Product Manager’s Role: Learnings from the #mtpcon Session Speakers

Mind the Product

At #mtpcon Digital 2020, we were able to enjoy 18 Breakout Session talks, across three days, from some of the best product people around. We’re releasing them all (weekly, in groups). In this selection, take a different look at the product manger’s role in sessions led by Petra Wille, DeVaris Brown and Hope Gurion. Below [.]. Read More. The post The Product Manager’s Role: Learnings from the #mtpcon Session Speakers appeared first on Mind the Product.

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B2B Product Manager Magazine August 2020

Product Management University

The B2B Product Manager August 2020. The B2B Product Manager August 2020 looks at the blessing and the curse that goes with marketing and selling feature-rich products. We also give you the missing layer to your customer testimonials if you want to showcase strategic value. There’s one key strategic part of product management that got lost in the agile shuffle.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Coaching Agile Teams, Its More Than Just Asking Great Questions

The Product Coalition

Powerful questions are at the heart of traditional business coaching. But being an Agile Coach requires you to have a multitude of other… Continue reading on Product Coalition ».

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6 Expert Tips to Hire a The Best Offshore Software Development Company

The Product Coalition

To help you make a better-informed decision on the next tech partner for your business, we have prepared this guide to hiring the best offshore software development company. Offshore software development has become a popular practice for businesses worldwide. It allows entrepreneurs to save costs, time, and resources while delivering high-quality software for their companies at the same time.

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The 4 Truths of Data Management for Product Analytics

Amplitude

At Amplitude, we spend a lot of time talking to our customers and helping them succeed with product analytics. One thing we have observed is that companies that do a good job with data management—in other words, companies that keep clean data, fix mistakes, approve events to ensure they are correct, and plan events to make sure data is consistent—tend to get more value from their product analytics system.

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15 User Experience Research Statistics to Win Over Stakeholders

UserInterviews

Winning over stubborn stakeholders can be an uphill battle for UX researchers. Here are 15 statistics to back you up.

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G2 Summer Report: Indicative Climbs Rankings as Leader

Indicative

G2 has named Indicative as a Leader in Customer Journey Analytics in G2’s 2020 Summer Report. . Indicative is the only Customer Analytics platform designed specifically for non-technical business users that connects directly to your data warehouse. Indicative enables product managers, marketers, and data analysts to make informed decisions by thoroughly understanding the complete customer journey, creating highly targeted behavioral segments, and optimizing product direction.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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Product Love Podcast: Ibrahim Bashir, VP of Product Management at Box

ProductCraft

This week on the Product Love Podcast, I sat down with Ibrahim Bashir, VP of product at Box. Ibrahim has been computer-obsessed since he was young. His interest actually stemmed from a desire to make computer games — the particular game that inspired him was Doom (yes, we both geek out over this later!) — Read more » The post Product Love Podcast: Ibrahim Bashir, VP of Product Management at Box appeared first on ProductCraft by Pendo.

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Pros and Cons of OKRs

Johanna Rothman

Some organizations find OKRs help them create superior objectives and achieve some of them. (OKRs are Objectives and Key Results.) The idea is that every quarter you use the company purpose to create audacious Objectives. Each objective then has 3-5 Key Results so you can measure how well you do. You're not supposed to achieve all the objectives each quarter.

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Konduit AI: Exploring the Potential for AI in SE Asia

The Product Coalition

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. One of these areas is Southeast Asia, where AI solutions are expected to lead to increased productivity and a further expansion of AI markets. To learn more, we talked to Adam Gibson, the head of Skymind Global Ventures’ AI division, Konduit AI.

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Getting Better Because of Conflict Management: A Conflict-hating Scrum Master’s Story

Agile Velocity

The issue. Conflict. . It makes me nervous just thinking about conflict in the workplace. It brings to the surface old insecurities, hurt feelings, and power struggles. Through my education there was a constant mantra–No one likes a pot stirrer, don’t rock the boat, grin and bear it –here are a million different phrases, but they all boil down to basic conflict avoidance.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Learn Pacesetter Best Practices for Knowledge Management Across the Enterprise

TSIA

It’s been proven that capturing and sharing knowledge effectively improves productivity and the customer experience enterprise-wide. The real question is, are you doing it right? For many organizations, proper knowledge and content management remain enterprise-wide challenges. To help shed some light on this topic, TSIA has assembled a panel of industry experts to discuss knowledge sharing and collaboration in our upcoming virtual summit, “Findability: The Search for Enterprise Conte

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Moderated vs Unmoderated User Testing: Which is Best for My Project?

Emerge Insights

Can your customers use your digital product? And once you know if they can, more importantly will they want to use it? Whether your digital product is still conceptual, newly released to the market, or has been out in the wild for some time, if you don’t know the answers to these questions currently, it’s time to ask […]. The post Moderated vs Unmoderated User Testing: Which is Best for My Project?

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ONE THING on Punched in the Mouth

Product Culture

"Everyone has a plan ’til they get punched in the mouth." —Mike Tyson No matter how well you plan, change is unavoidable. Have a regular process for reassessing your roadmap and communicating the why, what, and when of any changes you make. When change is necessary (and leading up to your regular roadmap updates), assess the depth of that change and start talking to stakeholders.

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Four Mistakes That Can Kill a Software or Hardware Product

Izenda

Day-to-day operations. Customer communications. Demands from Sales and Marketing, and of course, details about your next release. It seems that the product manager’s role is death by a thousand small problems. Even for a product hitting its stride in the market, it can be hard to keep focused on the big picture. But it’s important. Here are four mistakes that even the best product managers can fall victim to.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Product in Practice: Iterating to an Actionable Outcome at tails.com

Product Talk

Hello Product Talk readers, we’re excited to share the latest Product in Practice with you! For this story, we caught up with Sonja Martin , Product Manager at tails.com. Sonja shares how her cross-functional team has changed their approach to defining their desired outcome over time. Want to check out the other posts in this series? You can find them here.

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Introducing productboard’s free Customer Feedback Portal

ProductBoard

Today productboard is excited to announce the Customer Feedback Portal for product teams. It’s a free, flexible, and easy-to-use solution, providing product managers with a single place to collect and manage customer feedback. With the Customer Feedback Portal, product managers can validate their most promising feature ideas and collect brand new ideas from customers at scale.