Mon.Sep 05, 2022

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Good habits for continuous discovery

Mind the Product

TL;DR A lot of teams still take a project approach to product development and don’t understand the benefits of continuous discovery They don’t practise continuous discovery because they focus on getting their initial discovery right and not on getting started and continually improving This means teams don’t build healthy habits and don’t practise talking to [.

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Sorry Teresa, I’m Turning Your Product Tree Upside Down

The Product Coalition

This reinterpretation of the Opportunity Solution Tree helped me bring the product mentality to conversations successfully. Not all companies do Product management (Product) the same way. Ideally, a few do it well, while the majority do it poorly. Some do it worse than others, to be fair, but in theoretical terms most are wrong. The main culprit seems to be companies practicing the feature factory mentality.

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How To Ask for Customer Reviews? [Different Ways, Best Practices & Tools Included]

Userpilot

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Learning how to contact users properly and request reviews can therefore increase your product’s average rating and boost your online reputation.

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When You Want to Learn How to Be Better, That Means You Are Growing

The Product Coalition

“Learn to fail, and you will never fail to learn.” Continue reading on Product Coalition ».

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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10 Best Customer Success Courses and Training Programs for Customer Success Managers

Userpilot

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you? We’ve listed what we think are the best customer success courses and training programs for customer success managers.

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Product Drive 2022 – Navigating SaaS Growth in the Times of Recession

Userpilot

As I’m writing this post, 76,942 employees in tech startups have been laid off due to the recession in 2022 alone (according to Layoffs.fyi Tracker). After some epic tech startup fails in the recent months , the VCs clearly stopped believing in the ‘unicorn dreams’. The market crash didn’t help. As the inflated valuations bubble is bursting, how can SaaS companies navigate growth despite the budget cuts?

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Enterprise Product Management: 5 Struggles Of Big Product Teams and Their Solutions

airfocus

Unless you’ve worked as an enterprise product manager or been part of an enterprise product team, you might not understand the day-to-day challenges that developing an enterprise product can present. In this post, we're going to explore these challenges — and share our best practices to help you overcome them.

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Bill Spruill | BoS USA In-Person 2022

Business of Software Conference

Bill discusses his experience building and selling the company successfully so that he could pursue a new goal, to support the entrepreneurial ecosystem in Raleigh. Book Tickets. Find out more about USA In-Person Conf. Bill will share three leadership lessons in his 10+ year journey co-founding, building and selling Global Data Consortium to the London Stock Exchange Group in 2022.

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399: Are product managers using Scrum as best as they can? – with Fred Fowler

Product Innovation Educators

Insights for product managers from a Scrum Master. Scrum is a frequently used approach for software projects and many other types of projects that would benefit from agility, including physical products. While Scrum is common, there are still many issues organizations encounter using Scrum. To understand how to overcome them, you would want to hear from a real master, and that is Fred Fowler, one of only 50 individuals in the United States who holds the prestigious Professional Scrum Master Leve

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Driving Business Impact for PMs

Speaker: Jon Harmer, Product Manager for Google Cloud

Move from feature factory to customer outcomes and drive impact in your business! This session will provide you with a comprehensive set of tools to help you develop impactful products by shifting from output-based thinking to outcome-based thinking. You will deepen your understanding of your customers and their needs as well as identifying and de-risking the different kinds of hypotheses built into your roadmap.

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Building the Digital Customer Journey

Gainsight

Customer success (CS) didn’t start out digital but, rather, as a collection of practices to maintain customer relationships after a sale. Organizations felt their way toward a better understanding of their value, learning how to improve implementations and developing new solutions to serve customers as their businesses advanced. The process required a lot of hands-on attention, with new departments and customer success agents being added to meet evolving needs.