Intercom, Inc.

JANUARY 29, 2020

Building a successful product means saying no. But exactly how do you say it? When you’re on the front lines talking to customers, delivering that news successfully is imperative. As a member of our Customer Support team, I’ve experienced firsthand just how tricky rejecting a customer’s request can be. The information you’re about to share is not what they want to hear and if it’s communicated poorly, can quickly turn an otherwise happy user into an angry customer.

Customer Experience 284

Customer Experience User Testing Customer Feedback Feedback Software 284

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. While this has long been the case for SaaS it is becoming increasingly important for B2B on-premise software, too. Customer retention is “vital to the growth of your business since the cost of acquiring a new customer is much greater than maintaining and growing an existing account.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Sachin Rekhi

JANUARY 29, 2020

It has been incredible to see such a positive response to my OKRs post. So many of you reached out telling me how valuable it was to hear about the details of implementing a successful OKR program. Many of you also reached out with follow-up questions asking me to dive deeper into aspects you were struggling with in your own implementation. I thought I would share the most frequently asked questions as a follow-up post for those interested.

Data Visualization 109

Data Visualization Technical Review Customer Feedback User Testing 109

ProductCraft

JANUARY 29, 2020

This week on Product Love, I sat down with my good friend, Jake Sorofman, the chief marketing officer of Pendo. Every year, Pendo collaborates with Product Collective to release the State of Product Leadership (SOPL), a report that captures what’s happening in the industry. This year, the survey included 600 product managers and executives from. Read more » The post Product Love Podcast: State of Product Leadership With Jake Sorofman, CMO of Pendo appeared first on ProductCraft by Pendo.

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Leadership Product Research Marketing Product Management 105

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Product Management University

JANUARY 29, 2020

The solutions manager role in its purest form mirrors one or more customer business functions. It feeds product management, product marketing, sales and customer success teams, and has no intended alignment to any products. Its mission is to deliver pure, unbiased customer business requirements to all customer-facing functions, especially product management, product marketing and sales.

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Management Management Agile Positioning 182

Userpilot

JANUARY 29, 2020

If you have a complex tool that combines the features of several alternative tools, you know the pain of trying to convince your potential user that using your tool is better than using B + C +D + E. People are creatures of habit. And even if your tool is simplifying their work and thus saving them tons of time and effort on switching between/ zapping different tools, they may still choose to do it 'their own (inefficient) way' – just out of habit: From: source.

Feedback Software 72

Feedback Software Data Visualization Customer Experience User Testing 72

Centercode

JANUARY 29, 2020

As a research analyst for Centercode, the best part of my job is using data and research practices to uncover insights on the Customer Validation industry. It’s my responsibility to collect and analyze data, then use it to provide recommendations that empower CV teams like yours to grow and thrive. (I know, it’s thrilling stuff!). Last November, my team conducted a survey of professionals across all verticals of the Customer Validation industry for the third year in a row.

Data Visualization 59

Data Visualization Product Research User Testing Reporting Tools 59

Agile Velocity

JANUARY 29, 2020

We are excited to join Scaled Agile’s Partner program. This worldwide network includes transf ormation and platform providers who help enterprises facilitate and accelerate business results through the adoption of the Scaled Agile Framework ® (SAFe ® ). As the world’s leading framework for enterprise agility, SAFe helps businesses address the significant challenges of developing and delivering high-quality software and systems in the shortest sustainable lead-time.

Agile 59

Agile Certifications Enterprise Framework 59

Centercode

JANUARY 29, 2020

As a research analyst for Centercode, the best part of my job is using data and research practices to uncover insights on the Customer Validation industry. It’s my responsibility to collect and analyze data, then use it to provide recommendations that empower CV teams like yours to grow and thrive. (I know, it’s thrilling stuff!

Data Visualization 52

Data Visualization User Testing Customer Feedback 52

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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Agile Velocity

JANUARY 29, 2020

We are excited to join Scaled Agile’s Partner program. This worldwide network includes transf ormation and platform providers who help enterprises facilitate and accelerate business results through the adoption of the Scaled Agile Framework ® (SAFe ® ). As the world’s leading framework for enterprise agility, SAFe helps businesses address the significant challenges of developing and delivering high-quality software and systems in the shortest sustainable lead-time.

Agile 52

Agile Certifications Enterprise Framework 52

AB Tasty

JANUARY 29, 2020

To help you navigate your way through the California Consumer Privacy Act, we've put together an introduction to CCPA compliance. This article was originally posted on AB Tasty as An Introduction to CCPA Compliance.

Article 52

Article 52

Michael J. Fordham

JANUARY 29, 2020

Very good point, I’ve updated the article to reflect your point. Thank you!

Article 40

Article 40

Userzoom

JANUARY 29, 2020

When you’re down to the wire, time-wise, how can you ensure that user research is still being planned and executed as thoroughly and as user-focused as possible? Even when you have a bounty of resources, budgets and stakeholder buy-in to enjoy, things don’t always go according to plan – perhaps the product release deadline has been accelerated, or perhaps the sourcing participants became too complex and time-consuming?

User Testing 72

User Testing Research Software Product Research Customer Experience 72

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Product Management

BrainStation Product Management

JANUARY 29, 2020

While Project and Product Managers often work hand-in-hand, there are a few more differences between these roles than just two letters. This article will attempt to shed light on what makes each of these roles unique by focusing on what they do, what they dread, what they deliver, and the skills they need to pull it all off. . Now, let’s get into it. .

Data Visualization 87

Data Visualization Product Management Product Manager Management 87

Userpilot

JANUARY 29, 2020

For SaaS companies, keeping customers on board and engaged is the name of the game. On the most basic level, it just makes sense: The longer your customers stay onboard, the more revenue they create for your business and the more you can spend on acquiring new customers. What’s more, your users’ level of engagement will typically increase as they become more acclimated with your services.

Feedback Software 93

Feedback Software Analytic Tools User Testing Customer Experience 93

BrainMates

JANUARY 29, 2020

Me: “Erica should my feet be lifting when I do a sissy squat?”. My fitness coach: “Adrienne your squats are too low and you’re losing tension at the bottom”. “Adrienne slow down each movement and pause.”. This is a small sample of the riveting chatter between my fitness coach and I that occurs almost every couple of days. You see, I’ve had a fitness coach for close to 20 years.

Weak Development Team 59

Weak Development Team User Testing Feedback Software Customer Experience 59

Userpilot

JANUARY 29, 2020

For SaaS companies, keeping customers on board and engaged is the name of the game. On the most basic level, it just makes sense: The longer your customers stay onboard, the more revenue they create for your business and the more you can spend on acquiring new customers. What’s more, your users’ level of engagement will typically increase as they become more acclimated with your services.

Feedback Software 92

Feedback Software Analytic Tools User Testing Customer Experience 92

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

Under 10 Consulting

JANUARY 29, 2020

A key part of your product playbook is the competitive battle card or “kill” sheet. Sales people love these but, beware, battle cards can also come back to haunt you! Product leaders and marketing managers learn a great deal about the competition as part of their daily interactions with customers and with sales people. The Competitive Battle Card is a digest of all you’ve learned. so your sales people are armed with the latest intel.

User Testing 69

User Testing Research Software Software Review Systems Review 69

Agile Velocity

JANUARY 29, 2020

Agile transformations can do wonders for organizations across the board. Agile helps teams to continuously improve while focusing on attainable goals and timely delivery. However, implementing Agile across a large organization comes with its own challenges. Businesses that want to scale Agile across multiple departments have a range of Agile frameworks to consider to help them combat these challenges, and some might work better for their organizations than others.

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Agile Enterprise Systems Review Framework 59

Indicative

JANUARY 29, 2020

You asked and we delivered! Scheduled Reports! We’re excited to announce our newest feature, Scheduled Reports! If you’ve ever wanted a report sent directly to you and your team on a regular basis, this is the feature for you. Scheduled Reports will allow you to create periodic reports from any Indicative dashboard, making it easier to share daily metrics, track weekly KPIs or stay up to date with the data insights most important to you.

Data Visualization 69

Data Visualization Dashboard Agile Enterprise 69

Agile Velocity

JANUARY 29, 2020

Agile transformations can do wonders for organizations across the board. Agile helps teams to continuously improve while focusing on attainable goals and timely delivery. However, implementing Agile across a large organization comes with its own challenges. Businesses that want to scale Agile across multiple departments have a range of Agile frameworks to consider to help them combat these challenges, and some might work better for their organizations than others.

Framework 53

Framework Agile Systems Review Certifications 53

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