Giving people power, not doubt: UX writing guidance on confirmation messages
Published in
3 min readJan 22, 2024
Imagine you’re about to make a big decision. Let’s say you are booking a flight to Costa Rica — a trip you’ve been dreaming of. You’ve weighed the pros and cons, and you’re ready to buy the tickets. Just as you’re about to book the flight, someone leans in over your shoulder and asks, “Are you sure?”
