Tue.Jul 16, 2019

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4 Ways to Improve In-App CX with Onboarding Techniques 

Alchemer Mobile

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. This initiative results in 900,000 app downloads in less than a year, a 130 percent boost in online sales, and a 76 percent increase in app usage.

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The Secret Weapon of Retrospectives – the Team Radar

Mind the Product

You know that moment when you realise that something is not quite right in the team? Often you think you know straight away what needs improvement, but for some reason the team can’t see what you’re seeing. What’s wrong with them? It’s so obvious! There’s nothing wrong with them. There’s a saying from the world of coaching that springs to mind here: “You can’t push the car you’re sitting in.” It’s the same principle – if, as a product manager, you spot patterns emerging before everyo

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Time to Think Product

The Product Guy

Excerpts from our conversation with The Best Product Person of 2018, Brian Crofts. Watch now and see why he is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

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Why you should test other people’s sites before your own

Userzoom

Budget is often restrained for designers and researchers; whether in time, money or both. So, why would it ever make sense to test someone else’s website? Especially where you don’t have any ownership or influence to change the designs based on your research or testing? While it may not be the best case for every situation there are times when it makes perfect sense; maybe you have a fresh idea you are a bit unsure of or perhaps you need to showcase the value of research and the client isn’t bud

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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Mastering the Art of the Outcome: How Guru Turned Customer Success Into a Company Cornerstone

First Round Review

At Guru, customer success is at the center of every aspect of company-building, from product design to sales strategy. Co-founder and CEO Rick Nucci shows how a relentless dedication to outcomes gives startups a competitive edge.

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Top 10 Japanese Startups

freshtrax

Although the Japanese economy has been declining, Japan is still the third-largest economy by gross domestic product (GDP). This makes it a hot spot for startups in Japan because of how much potential there is to grow there. In recent years, venture capitalist (VC) investments for domestic businesses have grown 8 times larger than it was in 2013. In 2018, the total amount of VC investments was more than $3.5 billion.

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Identifying Growth KPIs that are leading indicators of product success

Mixpanel

Imagine you run a lemonade stand. You meticulously track how many people purchase from your stand each week, because that’s how you make money. For the first two months, the number increased without fail. Then, as if you took a false step on your hike to profit, it started tumbling down the hill. What happened? And how did you not see it coming? After sitting down with some trusted friends and family members, they broke the news that your lemonade simply wasn’t any good.

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For Postmark, Product Excellence means enabling startups and developers to build great things

ProductBoard

Welcome to the first interview in our Age of Product Excellence series — a deep exploration of the Product Excellence Methodology, the Product Managers who practice it, and the excellent products that result. In this installment, we speak to Rian van der Merwe, Product Manager at Postmark, a transactional email provider trusted by the likes of Asana, 1Password, and more.

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How to Manage Product Managers: Herding The Cat Herders

PMLesson's Ace the PM Interview

When I first joined Google as a young PM and flew to Mountain View for my brainwashing orientation, the legendary engineer Joseph Smarr welcomed me with: “Hi, new cat herder!” I wasn’t familiar with the idiom back then, but I’ve learned over the years just how right he was! Being a PM in a tech company really is like herding cats, or trying to lead a bunch of animals genetically indisposed to being led.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

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5 Ways Amplitude Can Supercharge Your Marketing Team

Amplitude

Marketing has gone through an evolution in the last few years with the growth of advertising platforms. Ad spend is becoming more expensive and access to data is becoming Ad spend is becoming more expensive and access to data is becoming easier. easier, leading to the rise of a variety of marketing automation tools and marketing analytics software to help marketing teams run more data-driven campaigns.

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Product Love Podcast: Sachin Rekhi, CEO and Founder of Notejoy

ProductCraft

This week on Product Love, I sit down with Sachin Rekhi, CEO and founder of collaboratives notes app Notejoy. When Sachin was starting his product management career at Microsoft, he got the unique opportunity to work on a completely new product. Most product managers are tasked with tuning existing products, but he got the chance. Read more » The post Product Love Podcast: Sachin Rekhi, CEO and Founder of Notejoy appeared first on ProductCraft by Pendo.

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Projects, Products, and the Project Portfolio: Part 1, Organize the Work

Johanna Rothman

I've been working with some clients who are trying to find the magic way to slice and dice their project portfolios. Their organizations treat the software people (IT or Engineering) as a shared service. That means the software people “service” the rest of the organization. While the organization might use products and product lines, the software people work in projects.

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Are you getting these 3 critical things from your customer feedback?

Centercode

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. Understandably so – a buggy product in a competitive marketplace is kryptonite to a successful launch. But while the focus on bugs isn’t misplaced, you should know that your users – whether you’re soliciting customer feedback through surveys, crowdsourced testing , or Customer Validation – are pointing out more than bugs and defects.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Gainsight PX vs. Mixpanel: 10 Advantages of Gainsight PX

Gainsight

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. Especially when you consider how much time and resources get put into evaluating, implementing, onboarding, and navigating change management. So, what can you do to save yourself all that effort? It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run.

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How Do You Set Product Team Goals? | Fearless Product Leadership

Fearless Product

HOW DO YOU SET PRODUCT TEAM GOALS? Are you a product leader struggling with how to set meaningful, measurable goals for your product teams? In this episode, 5 experienced product leaders share their best tips and techniques on how they set goals, how frequently and who is part of the process. A video version of this episode is available at Fearless Product channel on YouTube: www.youtube.com/c/FearlessProduct.

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A Technology Salesperson’s Guide to Subscription-Based Business Models

TSIA

Consumers today are changing the way they want to access technology and technology solutions. They’re moving away from outright owning their tech, instead choosing to pay only for what they need and use on an ongoing subscription basis, as evidenced by services such as Netflix, Amazon Prime, Apple Music, etc. These new subscription-based business models are having a major impact on technology sales organizations and how they operate.

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How Do You Set Product Team Goals? | Fearless Product Leadership

Fearless Product

HOW DO YOU SET PRODUCT TEAM GOALS? Are you a product leader struggling with how to set meaningful, measurable goals for your product teams? In this episode, 5 experienced product leaders share their best tips and techniques on how they set goals, how frequently and who is part of the process. A video version of this episode is available at Fearless Product channel on YouTube: www.youtube.com/c/FearlessProduct.

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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Identifying Growth KPIs that are leading indicators of product success

Mixpanel

Imagine you run a lemonade stand. You meticulously track how many people purchase from your stand each week, because that’s how you make money. For the first two months, the number increased without fail. Then, as if you took a false step on your hike to profit, it started tumbling down the hill. What happened? And how did you not see it coming? After sitting down with some trusted friends and family members, they broke the news that your lemonade simply wasn’t any good.

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How Do You Set Product Team Goals? | Fearless Product Leadership

Fearless Product

HOW DO YOU SET PRODUCT TEAM GOALS? Are you a product leader struggling with how to set meaningful, measurable goals for your product teams? In this episode, 5 experienced product leaders share their best tips and techniques on how they set goals, how frequently and who is part of the process. A video version of this episode is available at Fearless Product channel on YouTube: www.youtube.com/c/FearlessProduct.

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How to Manage Product Managers: Herding The Cat Herders

PMLesson's Ace the PM Interview

When I first joined Google as a young PM and flew to Mountain View for my brainwashing orientation, the legendary engineer Joseph Smarr welcomed me with: “Hi, new cat herder!” I wasn’t familiar with the idiom back then, but I’ve learned over the years just how right he was! Being a PM in a tech company really is like herding cats, or trying to lead a bunch of animals genetically indisposed to being led.

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TrackDuck is no more :( – use this TrackDuck alternative

Usersnap

TrackDuck was a solution for visual user feedback and many companies used it for a long time. After it’s acquisition by InvisionApp, TrackDuck was no longer a strategic focus for the acquiring company. Many customers of TrackDuck have to look for an alternative to TrackDuck. We want to offer a smooth migration for your visual feedback process.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Selective Sync with JIRA

CardBoard

With the new Selective Sync feature, you now have control over which cards you decide to sync with JIRA. It’s really simple. You use your mouse to select the cards, then right click on them and chose whether you want to sync them as epics or stories in JIRA. This give you a lot of flexibility in how you build your boards. In addition, you don’t have to sync all of your CardBoard cards to Jira (if you don’t want to).

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The Product Mensch – Rich Mironov on The Product Experience

Mind the Product

Rich Mironov got his start in product with a a single, very demanding customer: Apple. Realising it would be safer to diversify, he’s gone on to spend the last 30-plus years working with more than 90 organisations across the world in interim leadership roles and consulting. He’s seen it all, and he shares his experience on his blog, in regular talks, and – when we’re lucky – on this podcast.

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How To Achieve Better UI Design With CSS Grid Layout

iTexico Design

How To Achieve Better UI Design With CSS Grid Layout. There’s a myriad of factors that your average consumer will judge your UI design on, both consciously and unconsciously. It needs to be neat, comprehensive, sensible, intelligent, considerate, and so on so forth. Even an inexperienced app user can get a gut feeling that something just isn’t quite right with a poorly designed UI.

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7 Tips for Creating Your Customer Advisory Board

ProductPlan

A Customer Advisory Board is a group of customers who meet on a regular basis to share insights and advice with the organization responsible for the product or service they are using. Members are usually high-level executives that can provide in-depth market insight, although practitioners that use the product on a regular basis are sometimes included as well.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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How Mixpanel CSMs use Group Analytics to understand user behavior at an account level

Mixpanel

I’m Kiley Sheehy, a Customer Success Manager here at Mixpanel. My team helps our customers find new ways to incorporate user analytics into their innovation process. Every day, we answer questions like “How can you best capture clicks, swipes, scrolls, and sessions?” and “How do you use those findings to improve your product, user experience, and bottom lines?

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Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

Intercom, Inc.

Almost every software company today has some kind of incident response process to help them navigate major service outages. Intercom is no different, and up until mid-2018, our incident response process had worked successfully. We had many experienced engineers who had been part of on call rotations at other companies, we ran basic postmortem exercises and overall our frequency and duration of outages was pretty good for a company of our size.

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How Mixpanel CSMs Use Group Analytics to Understand User Behavior at an Account Level

Mixpanel

I’m Kiley Sheehy, a Customer Success Manager here at Mixpanel. My team helps our customers find new ways to incorporate user analytics into their innovation process. Every day, we answer questions like “How can you best capture clicks, swipes, scrolls, and sessions?” and “How do you use those findings to improve your product, user experience, and bottom lines?