Tue.Jul 16, 2019

Optimal Product Process™ 3.0 Phase Seven: Retire

280 Group

This post describes the seventh phase in the Optimal Product Process: Retire. Download the entire Optimal Product Process E-Book 3.0: CLICK HERE. “A A poorly executed end-of-life and product retirement can cost companies millions and significantly damage the company’s brand”.

The Secret Weapon of Retrospectives – the Team Radar

Mind the Product

You know that moment when you realise that something is not quite right in the team? Often you think you know straight away what needs improvement, but for some reason the team can’t see what you’re seeing. What’s wrong with them? It’s so obvious! There’s nothing wrong with them.

Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

Inside Intercom

Almost every software company today has some kind of incident response process to help them navigate major service outages. Intercom is no different, and up until mid-2018, our incident response process had worked successfully.

The Product Mensch – Rich Mironov on The Product Experience

Mind the Product

Rich Mironov got his start in product with a a single, very demanding customer: Apple. Realising it would be safer to diversify, he’s gone on to spend the last 30-plus years working with more than 90 organisations across the world in interim leadership roles and consulting.

How To Take Action on Customer Discovery

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

We all want to build successful products - and that means satisfied customers. Before anything else, you must understand what problems you can solve. The best way to do that is to get out of the building and start asking questions. But how can you make the most of those conversations, and ensure that you walk away with productive insights? Join Nick Noreña, educator, entrepreneur, and currently Innovation Coach and Advisor at Kromatic, as he covers how we can effectively action our findings from customer discovery conversations.

Why you should test other people’s sites before your own


Budget is often restrained for designers and researchers; whether in time, money or both. So, why would it ever make sense to test someone else’s website? Especially where you don’t have any ownership or influence to change the designs based on your research or testing?

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5 Ways Amplitude Can Supercharge Your Marketing Team


Marketing has gone through an evolution in the last few years with the growth of advertising platforms. Ad spend is becoming more expensive and access to data is becoming Ad spend is becoming more expensive and access to data is becoming easier.

Identifying Growth KPIs that are leading indicators of product success


Imagine you run a lemonade stand. You meticulously track how many people purchase from your stand each week, because that’s how you make money. For the first two months, the number increased without fail. Then, as if you took a false step on your hike to profit, it started tumbling down the hill.

Projects, Products, and the Project Portfolio: Part 1, Organize the Work

Johanna Rothman

I've been working with some clients who are trying to find the magic way to slice and dice their project portfolios. Their organizations treat the software people (IT or Engineering) as a shared service. That means the software people “service” the rest of the organization.

Product Love Podcast: Sachin Rekhi, CEO and Founder of Notejoy


This week on Product Love, I sit down with Sachin Rekhi, CEO and founder of collaboratives notes app Notejoy. When Sachin was starting his product management career at Microsoft, he got the unique opportunity to work on a completely new product.

Build Product Progress with a Strong Data Culture

Speaker: Nima Gardideh, CTO, Pearmill

Have you ever thought your product's progress was headed in one direction, and been shocked to see a different story reflected in big picture KPIs like revenue? It can be confusing when customer feedback or metrics like registration or retention are painting a different picture. No matter how sophisticated your analytics are, if you're asking the wrong questions - or looking at the wrong metrics - you're going to have trouble getting answers that can help you. Join Nima Gardideh, CTO of Pearmill, as he demonstrates how to build a strong data culture within your team, so everyone understands which metrics they should actually focus on - and why. Then, he'll explain how you can use your analytics to regularly review progress and successes. Finally, he'll discuss what you should keep in mind when instrumenting your analytics.

7 Tips for Creating Your Customer Advisory Board


A Customer Advisory Board is a group of customers who meet on a regular basis to share insights and advice with the organization responsible for the product or service they are using.

Gainsight PX vs. Mixpanel: 10 Advantages of Gainsight PX


The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. Especially when you consider how much time and resources get put into evaluating, implementing, onboarding, and navigating change management.

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Are you getting these 3 critical things from your customer feedback?


When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. Understandably so – a buggy product in a competitive marketplace is kryptonite to a successful launch.

For Postmark, Product Excellence means enabling startups and developers to build great things


Welcome to the first interview in our Age of Product Excellence series — a deep exploration of the Product Excellence Methodology, the Product Managers who practice it, and the excellent products that result.

What Is (and Isn’t) Product Management?

Speaker: Steve Johnson, VP of Products, Pragmatic Institute

Product Management is one of the most exciting - and most misunderstood - functions in technical organizations. Is it strategic or tactical? Is it a planning role or a support role? Many product professionals are unclear about what is (and isn't) product management. After all, product management spans many activities from business planning to market readiness. In this session, we’ll examine many product activities and artifacts for product strategy, planning, and growth, and introduce a simple tool that you can use in your organization to clarify the roles of product management and others. Steve Johnson explores the many roles of Product Management in this fun talk focused on why product managers should obsess on problems instead of solutions.

How to Manage Product Managers: Herding The Cat Herders

PMLesson's Ace the PM Interview

When I first joined Google as a young PM and flew to Mountain View for my brainwashing orientation, the legendary engineer Joseph Smarr welcomed me with: “Hi, new cat herder!” I wasn’t familiar with the idiom back then, but I’ve learned over the years just how right he was!

How Mixpanel CSMs Use Group Analytics to Understand User Behavior at an Account Level


I’m Kiley Sheehy, a Customer Success Manager here at Mixpanel. My team helps our customers find new ways to incorporate user analytics into their innovation process. Every day, we answer questions like “How can you best capture clicks, swipes, scrolls, and sessions?”

How To Achieve Better UI Design With CSS Grid Layout

iTexico Design

How To Achieve Better UI Design With CSS Grid Layout. There’s a myriad of factors that your average consumer will judge your UI design on, both consciously and unconsciously. It needs to be neat, comprehensive, sensible, intelligent, considerate, and so on so forth.

TrackDuck is no more :( – use this TrackDuck alternative


TrackDuck was a solution for visual user feedback and many companies used it for a long time. After it’s acquisition by InvisionApp, TrackDuck was no longer a strategic focus for the acquiring company. Many customers of TrackDuck have to look for an alternative to TrackDuck.

The 5 Levels of Analytics Maturity

Basic dashboards used to be enough to thrill end users. But over time, modern capabilities have emerged—and bare-minimum features are no longer cutting it. How have analytics changed? And where do your BI offerings fall short? Find out sophisticated ways to future-proof your application. Brought to you by Logi Analytics.

Selective Sync with JIRA


With the new Selective Sync feature, you now have control over which cards you decide to sync with JIRA. It’s really simple. You use your mouse to select the cards, then right click on them and chose whether you want to sync them as epics or stories in JIRA.


Interactive Websites: Improve Your Site’s Engagement

UX Studio

If you assume all websites are interactive, you’ve likely thought right. Of course, with regular usage, you click and interact with any website. But what tricks and trends will make users communicate with your brand more? In this article, I bring you some eye-catching examples of interactive websites. What are interactive websites? First, let’s make the benefit of interactive websites clear: Users can better connect and engage with interactive websites.

4 Ways to Improve In-App CX with Onboarding Techniques 


Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically.