Tue.Jan 14, 2020

Mindset – Mapping, Visualisation, and Mental Models with Eli Montgomery and Rosemary King

Mind the Product

Watch on YouTube | Listen on Soundcloud . In the latest episode, Rosemary King , our Director of Training Products welcomes Eli Montgomery to Mindset. Eli is currently Head of User Experience at Cazoo, a platform transforming the way people buy used cars.

Insubordination vs Caring About the System

Johanna Rothman

Do I advocate insubordination? Some of my Modern Management Made Easy technical reviewers wonder. And, when I looked at this definition of insubordination , I had to agree. However, when I read that definition, I don't see any mutual problem-solving. I also don't see any mutual purpose or respect.

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Keeping Track Of Your HEART – Tomer Sharon on The Product Experience

Mind the Product

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters.

Not just support on steroids: How to build a Customer Success team

Inside Intercom

Customer Success teams arise out of the need to provide high-touch guidance to your most valuable customers – without disrupting your Sales and Support teams. In Intercom’s early years, it wasn’t uncommon to find a support rep looped into a deal or asked to assist with onboarding.

How AI Can Radically Change Your Business

AI is quickly becoming mainstream, thanks to its value-driving capabilities. Yet, even with such widespread attention, it still is one of the most misunderstood technologies out there. Here's how to make the most out of it and bring a positive change to your company.

Moving to Subscription-Based Licensing Models


The growth of SaaS-like business practices has driven increased interest in subscription-based licensing models. But the move from an up-front to a recurring-revenue model can negatively impact your business if not implemented properly.

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So, You’ve Been Hired as a PM. What’s Next?


Making the move into product management is exciting. It’s a rewarding job that allows you to work across multiple teams as you build creative solutions to customer problems. However, starting out can be very overwhelming. Some companies have formalized onboarding processes to help new product managers learn the ropes. But the way that a product. Read more » The post So, You’ve Been Hired as a PM. What’s Next? appeared first on ProductCraft by Pendo.

Product Mindset: Encouraging Ownership in a Scrum Team

The Product Coalition

TL; DR: Product Mindset and Ownership in Scrum Teams There is one product, one Product Owner, one Product Backlog?—?a a simple rule.

Mixpanel teams up with Segment to launch the Platform of Independents


Scaling your business while staying innovative is hard when your data is locked into a single walled garden. As customer expectations shift, the flexibility to adjust your technology stack becomes critical.

Reasons Behind Ludicrous Spending in Streaming Media

The Product Coalition

Netflix spent $16 billion in 2019 on producing and acquiring new content. Amazon pursued its originals journey with $6 billion. Quiby, a yet to launch streaming service raised a billion dollars to create a catalog for millennial’s.

Indistractable: How to Control Your Attention and Choose Your Life with Nir Eyal

Speaker: Nir Eyal

Ever get the feeling the world is full of too many distractions? Research shows the ability to stay focused is a competitive advantage, in work and in life. However, in an age of ever-increasing demands on our attention how do we stay productive and stay sane? In this webinar, Nir provides research-backed, practical advice, and memorable strategies for managing distraction and our time. Nir Eyal shares findings of his five years of research into how to master what he calls, "the skill of the century," the power to be "Indistractable."

Simplify user management with SCIM


Simplify user management with SCIM Today, we’re excited to announce that IT admins can centrally manage Miro users through a direct integration with Okta or Microsoft Azure Active Directory. Additionally, they can implement custom provisioning with the Miro SCIM API. Melissa Halim Enterprise Product Marketing Manager As we turn the corner into the new year, […]. The post Simplify user management with SCIM appeared first on MiroBlog | A blog by Miro

The High Cost of Context Switching for Product Managers


In computer programming, context switching refers to storing an active process in its current state so the system’s CPU can shift its resources to other tasks. A user can then instruct the CPU at any time to resume the process from the same point. Context switches consume a lot of resources, and system designers try to reduce the need for them. But these switches are necessary to allow operating systems to multitask.