Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Formerly of Google and WeWork, Tomer talks about all five parts of the model – Happiness, Engagement, Adoption, Retention and Task – and also shares his take on NPS.

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The Product Guy

JANUARY 14, 2020

The Product Management role is very broad. It requires an incredible variety of skills and can consume a human life. Is it time to break the role down into different functions? In a recent live stream from one of our mentors of The Product Mentor , Jordan Bergtraum, lead a conversation on this topic. We are always looking for more product mentors from all around the world.

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Mind the Product

JANUARY 14, 2020

Watch on YouTube | Listen on Soundcloud . In the latest episode, Rosemary King , our Director of Training Products welcomes Eli Montgomery to Mindset. Eli is currently Head of User Experience at Cazoo, a platform transforming the way people buy used cars. He is also a Mind the Product trainer, teaching our one-day workshops. Rosemary and Eli discuss mapping, visualisation, and mental models and draw from their own experiences and expertise to answer questions from the Mind the Product community.

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The Product Coalition

JANUARY 14, 2020

TL; DR: Product Mindset and Ownership in Scrum Teams There is one product, one Product Owner, one Product Backlog?—?a simple rule. How is that supposed to scale, you might ask, isn’t that approach turning the Product Owner into the Scrum team’s bottleneck, impeding value creation rather than spearheading it? Well, cargo cult Scrum might end up in that dead-end.

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Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

Product launches

Johanna Rothman

JANUARY 14, 2020

Do I advocate insubordination? Some of my Modern Management Made Easy technical reviewers wonder. And, when I looked at this definition of insubordination , I had to agree. However, when I read that definition, I don't see any mutual problem-solving. I also don't see any mutual purpose or respect. I don't see how that form of management makes sense these days.

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Revulytics

JANUARY 14, 2020

The growth of SaaS-like business practices has driven increased interest in subscription-based licensing models. But the move from an up-front to a recurring-revenue model can negatively impact your business if not implemented properly. Amy Konary, former IDC program vice president for Software Business Models and Monetization, noted that, “most software companies want to be able to offer customers flexibility and choice in software deployment and pricing, while others are shifting entirely to c

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Analytic Tools Data Visualization Reporting Tools Customer Feedback 70

The Product Coalition

JANUARY 14, 2020

The problem with leaving whiteboard pictures un-erased is that there isn’t any room to draw new pictures. Continue reading on ProductCoalition.com ».

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ProductCraft

JANUARY 14, 2020

Making the move into product management is exciting. It’s a rewarding job that allows you to work across multiple teams as you build creative solutions to customer problems. However, starting out can be very overwhelming. Some companies have formalized onboarding processes to help new product managers learn the ropes. But the way that a product. Read more » The post So, You’ve Been Hired as a PM.

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Product Management Product Manager Management Management 68

TSIA

JANUARY 14, 2020

The task of building compelling service offers that promote optimal customer outcomes is now the responsibility of a new organization: Service Portfolio Management. This is an emerging function that has matured over time. In this post, I’m going to share the evolution of the Service Portfolio Management organization and how to build and grow one within your company.

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Enterprise

Miro

JANUARY 14, 2020

Simplify user management with SCIM Today, we’re excited to announce that IT admins can centrally manage Miro users through a direct integration with Okta or Microsoft Azure Active Directory. Additionally, they can implement custom provisioning with the Miro SCIM API. Melissa Halim Enterprise Product Marketing Manager As we turn the corner into the new year, […].

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Management Management Enterprise Blog 53

airfocus

JANUARY 14, 2020

There’s a clear hierarchy to product teams. But, what exactly are the product management roles? And — because we’re all curious — how much do they earn?

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Under 10 Consulting

JANUARY 14, 2020

The most common failure in managing products is the attempt to demand more of the team than is possible. When you dictate the scope, resources, and date, your team has no choice but to deliver sub-par quality. Have you heard the metaphor of the three-legged stool? Quality sits on the legs of scope, resources, and time. If you reduce any of these, you have a wobbly seat.

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ProductPlan

JANUARY 14, 2020

In computer programming, context switching refers to storing an active process in its current state so the system’s CPU can shift its resources to other tasks. A user can then instruct the CPU at any time to resume the process from the same point. Context switches consume a lot of resources, and system designers try to reduce the need for them. But these switches are necessary to allow operating systems to multitask.

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Speaker: Jon Harmer, Product Manager for Google Cloud

Move from feature factory to customer outcomes and drive impact in your business! This session will provide you with a comprehensive set of tools to help you develop impactful products by shifting from output-based thinking to outcome-based thinking. You will deepen your understanding of your customers and their needs as well as identifying and de-risking the different kinds of hypotheses built into your roadmap.

Customer Experience

Mixpanel

JANUARY 14, 2020

Scaling your business while staying innovative is hard when your data is locked into a single walled garden. As customer expectations shift, the flexibility to adjust your technology stack becomes critical. After all, software tools should match a business’s needs at any given moment, not the other way around. Because innovation can’t happen with a one-size-fits-all approach, Mixpanel has partnered with Segment and over a hundred other companies to support the declaration that Customer Relations

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Intercom, Inc.

JANUARY 14, 2020

Customer Success teams arise out of the need to provide high-touch guidance to your most valuable customers – without disrupting your Sales and Support teams. In Intercom’s early years, it wasn’t uncommon to find a support rep looped into a deal or asked to assist with onboarding. With only our Support team available as product experts, our sales reps relied heavily on them, and whatever product knowledge the reps already had, to troubleshoot customers’ problems. “Our customers neede

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