Mind the Product
MARCH 1, 2022
Arnau Giró and Oliver Borders previously shared their experiences of scaling product and design teams highlighting 7 imperative factors. This article dives into factor number 7: Fabricating your product values and principles. [.] Read more » The post Product dynamics, explained appeared first on Mind the Product.
Intercom, Inc.
MARCH 1, 2022
We are in the midst of a complete transformation in how companies and customers interact with one another. As all businesses become at least partially digital businesses, customers expect those online interactions with companies to be convenient, effective, and personalized. That sort of engagement between businesses and customers is now happening on a scale that was impossible to imagine not so long ago.
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Mind the Product
MARCH 1, 2022
Figuring out what to prioritise is one of a product team's biggest challenges. Using a North Star metric to orient around can make it easier—but, as Maahir Shah, Product Manager at Facebook, tells us, it can also lead you in the wrong direction. [.] Read more » The post When not to use a North Star – Maahir Shah on The Product Experience appeared first on Mind the Product.
The Product Coalition
MARCH 1, 2022
We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. But what if we flip the dynamic on its head? What if your customers could help actively improve your experience, rather than the other way around?
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Userpilot
MARCH 1, 2022
Looking for ways to bring back inactive users for your SaaS? There are multiple channels and tactics you can implement to engage with customers and bring them back. In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). why segmentation and good customer service are key drivers of user engagement. 10 re-engagement strategies you can start implementing right away.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Userpilot
MARCH 1, 2022
Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. With product managers having such a varied array of responsibilities, a good product toolkit will focus on providing solid integrations, communication, and enable you to make the right decisions. I’m sure at some point you’ve found yourself asking the question, “ am I using the right product toolkit ?”.
TryMyUI
MARCH 1, 2022
It's no secret that insights from your consumers are important for product development. But, insights are often hard to come by because they're not given enough importance in the overall process of product development. Companies put off testing prototypes because it is infrequent and thus reduces its effectiveness. It doesn't have to be this way. In this blog post, we'll discuss why insights from your customers matter and how you can get information regularly without spending too much time or mo
eG Innovations
MARCH 1, 2022
Making Help Desk Teams More Productive is a Priority. On one of the EUC slack forums, a question was recently posted asking what are the key lessons learned in the last year and what changes organizations should investigate in the next year. The answers were revealing. Several folks pointed out that prior to the pandemic, we were operating within the comfort zone of carefully planned deployments with managed devices and managed networks.
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