Wed.Mar 25, 2020

5 Best Practices For Crisis Communications During COVID-19

Gainsight

If you’re like me, you probably feel like the world we live in is completely different from what it was even just a few weeks ago. Companies, as well as their employees, are learning to adapt to the new normal of working from home, the economic fallout from the crisis, the business impact to their customers—the list goes on. It’s also clear that no one was 100% prepared for the pace at which this new normal came about.

Using Research to Write Next Level Copy with Joel Klettke of Business Casual Copywriting

UserInterviews

How the best copy takes words straight from your customer's mouths and meets them where they are

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A new idea pad for a new (purpose-driven) world

BrainMates

COVID-19 has changed the world. It’s having an impact on pretty much every person, company and country around the world. It’s also provoking conversations about how markets and business might change, in both the short and long term.

Tips for using Intercom to help with your Covid-19 response

Inside Intercom

It’s a challenging time right now, and you might be seeing more customer conversations as a result. We’ve written about how you can manage your customer communications in a crisis detailing how you can proactively make it easier for your customers to get the answers they’re looking for, as well as on dealing with the inbound queries that you might be facing.

Build vs Buy: 10 Hidden Costs of Building Analytics with UI Components

Many teams, as a logical first step, choose to build their own analytics with the help of UI components. But eventually you’ll find that doing it yourself and at scale has hidden costs. Consider these 10 factors when deciding whether you should build analytics features with UI components.

A new idea pad for a new (purpose driven) world

BrainMates

COVID-19 has changed the world. It’s having an impact on pretty much every person, company and country around the world. It’s also provoking conversations about how markets, and business might change, in both the short and long term.

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Full Transcript: Emily Wang on the Product Love Podcast

ProductCraft

Want to give your ears a break? Read the full transcript of our Product Love Podcast episode featuring Emily Wang, the former head of product at Spoke. Eric Boduch: Welcome, lovers of product. Today I’m here with Emily Wang, head of product at Spoke. Why don’t we kick this off, Emily, with a little overview. Read more » The post Full Transcript: Emily Wang on the Product Love Podcast appeared first on ProductCraft by Pendo. Perspectives Podcast

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How Teams Are Handling The Temporary Shift to Remote Work

AlphaHQ

As public health officials advocate for social distancing and local governments begin to issue stay-at-home restrictions aimed at preventing the spread of COVID-19, many employees are adjusting to their new reality: Working from home. While remote work has its advantages, integrating work life into the home for an indefinite period presents a host of other issues, like more distractions, feelings of isolation, or even loss of productivity. We used Alpha to survey more than 580 full-time U.S.

Know Your Why: Experimentation and Progressive Delivery at Walmart Grocery

Split

The most listened to TED talk of all time is “How Great Leaders Inspire Action” by Simon Sinek. The point of Simon’s talk is that leaders focus on having a powerful “why” to guide the activities of their organizations, rather than trying to communicate lots of “what” and “how.”