Tue.Jun 01, 2021

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel.

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You are not your user

Mind the Product

Hi there ?? nice to meet you. Let me tell you a fun fact about me. I’m the Head of Product for an erotic audio service for womxn. Yep, you read that right: A platform with more than 2000 erotic audio stories targeted at womxn. That statement alone has proven enough to raise a few [.] Read more » The post You are not your user appeared first on Mind the Product.

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How Subscription Models Help You Win, Keep, and Grow Customers with Mark Stiving

Daniel Elizalde IoT Blog

In this episode of the Enterprise Product Leadership podcast, discover the opportunities to grow your business via subscription models. or Subscribe to the podcast on Apple Podcasts | Android | Stitcher | Spotify Episode Details – How Subscription Models Help You Win, Keep, and Grow Customers with Mark Stiving Transitioning to a subscription model is […].

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The “Aha moment” – Abdelrahman Wahba [Rebroadcast]

Mind the Product

Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly—but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. To do that, he had to get to his “Aha moment” Now based in Berlin as the Chief Product Officer for the Offerista Group, [.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Unlocking the value of product innovation

ProductBoard

Since the beginning of 2020, the world has witnessed the equivalent of seven years of digital transformation across all industries. This has forced companies to find new ways to meet the needs of their customers and adapt new internal processes. It has become more imperative than ever for companies to leverage technology to become more agile, better understand customer needs.

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Turning Generative Research into Actionable Insights with Lucy Denton of Dovetail

UserInterviews

How the team at Dovetail tackled a large generative research project as a small team and turned insights into action.

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What Was Your Defining Moment as a Product Leader? Part 1: Process

Fearless Product

As a product leader, what was a defining moment of your career? There are likely a handful of experiences that radically transformed the way you think about your work. In this episode, Part 1 in a two-part miniseries, we learn from five deeply experienced product leaders. They reflect on a learning that dramatically improved the way they approach the process part of their role.