Intercom, Inc.

JUNE 1, 2018

The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on a scale that I doubt our engineering team as a whole would have agreed to, and we passed. You’ve all heard about GDPR, as it ironically swamped your inboxes in the process of protecting you from unwanted emails. For our engineering teams at Intercom, there was a much more short term impact last week, which we think is interesting enough to share more widely.

User Testing 204

User Testing Customer Experience Testing Customer Communications 204

Mind the Product

JUNE 1, 2018

If you’re a product manager, UX researcher, or startup founder, you know how valuable customer feedback can be. You’ve probably heard the current buzzword “continuous delivery” and recognise that learning about your users’ problems and experiences on an ongoing basis makes for better, more creative, and effective product decisions. You no doubt have also discovered how time-consuming getting this feedback can be.

User Testing 101

User Testing Customer Feedback Feedback Software Customer Experience 101

Intercom, Inc.

JUNE 1, 2018

The most important tasks for any early stage startup are to write code and talk to users. When we started Intercom the latter was my job. About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News.

Startups 201

Startups Feedback Software Marketing Strategy 201

The Product Guy

JUNE 1, 2018

Product process has evolved tremendously over the past decade. Check out where product management expert, Alisa Warshawski, sees process evolving in the future. There are many paths to becoming a product manager. Which path is right for you and what steps you should take are discussed by product expert, Alisa Warshawski.

Product Management 100

Product Management Product Manager Management Management 100

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Product Management

Mind the Product

JUNE 1, 2018

When we compare today’s agile product management in practice with what we have seen some 10 years ago, not much has changed: Agility is still mainly limited to UX labs and A/B testing, and misses the potential value that could be found between the initial idea and a working product. The standard answer within product management is to whine and blame others: the boss doesn’t get it, stakeholders don’t care, the roadmap is too full.

Agile 84

Agile Product Research Roadmap UX 84

Miro

JUNE 1, 2018

How product teams can benefit from connecting physical and digital worlds with RealtimeBoard Here at RealtimeBoard we set out on a mission to help team-driven companies turn the challenges of distributed work into competitive advantages. However, these challenges are not exclusive to teams that think of themselves as distributed. As soon as you leave a […].

Blog 60

Blog Agile Management Management 60

Product Innovation Educators

JUNE 1, 2018

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Build products fast or risk being irrelevant. A VP I once worked for told the development team that it may take two years to get our software product to market, but it will be best in class when it does. That company doesn’t exist anymore.

Development 48

Development Product Management Product Manager Management 48