Thu.Aug 13, 2020

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What Makes a Good Product Roadmap?

Mind the Product

Roadmap creation is one of the primary jobs of a product manager, and probably the one that causes them the most difficulty. There are many books, blogs, conference talks, and training programmes on what makes a good roadmap, and people make careers out of being roadmapping experts. It’s impossible to distill all this valuable information [.]. Read More.

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Boost your support efficiency with Intercom’s new workflows

Intercom, Inc.

Yesterday we launched powerful upgrades to the Intercom platform for support teams. Teams can now use Intercom to efficiently provide conversational support for all types of questions, from simple ones to the most convoluted ones. This launch is a meaningful one for us because our Support team partnered hand in hand with the Product team to develop many of the features.

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Defining Guidelines in Product Management

The Product Guy

Guest Post by: Candice Zhang (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Tauheed Ahmed]. When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities.

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Insider Tips on Running Double-Sided Marketplaces

Mind the Product

What do you get when you have a room full of marketplace product leaders from areas as diverse as pet care, heavy machinery, content creators and consumer goods comparisons? A ProductTank! In July 2020 ProductTank Brisbane focused on double sided marketplaces and we were fortunate to have so many diverse perspectives on the topic in the [.]. Read More.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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Find the content you need with Biopharma Search Mode

Roy Madden

Save time and find the biopharma content you need. The amount of information published every day in the biopharma space is overwhelming and hard to skim through. Today we’re excited to announce the launch of Biopharma Search Mode , a tool that allows you to save time in your research flow. You can drill down into the specific content you want, beyond your existing feeds and sources.

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How We Can Tell Better Stories

dscout People Nerds

Telling a good story is more than a beginning, middle, and end. Meg Ferrill of The Moth and Nimbly breaks down the fundamentals of storytelling. .

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Boost SaaS User Satisfaction With Surveys & Quizzes

Qrvey

What’s the easiest way to discover what your SaaS users like and dislike most about your software? Ask them! For far too long, user feedback has been a tedious and often overlooked part of software development. But it doesn’t have to be that way. Qrvey is unique in that we are an all-in-one analytics platform. The post Boost SaaS User Satisfaction With Surveys & Quizzes appeared first on Qrvey.

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Bain Public to lead an expert workshop in collaboration with Acceleprise Accelerator

Bain Public

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a workshop on August 21st in collaboration with Acceleprise : The B2B SaaS-focused accelerator. This online event will host a select 8 early stage SaaS companies from it’s Toronto hub! Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy.

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Why User Retention Is Key for Your Mobile App Growth

ProductCraft

There are more than five million apps on Google and Apple app stores. A huge majority (90%) of these apps cannot be discovered through any list, category, or genre. Of those that are discovered and downloaded, most of them are never used after the first time. In fact, according to AppAnnie, 80% of new users. Read more » The post Why User Retention Is Key for Your Mobile App Growth appeared first on ProductCraft by Pendo.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

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User Research Retrospectives: Your Key to Running Smoother Studies

dscout People Nerds

Want to gain better and more direct feedback on your work? A user research project retrospective can do just that. .

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Why Collecting, Analyzing, and Acting on the Voice of the Customer is Important Right Now

Alchemer Mobile

At the beginning of the COVID-19 pandemic, we published a lot of material around listening to your customers and finding effective ways to capture, analyze, and act on the voice of the customer (VOC). And we’ve seen many top brands fully embrace this strategy to help guide their coronavirus responses, pivot their product roadmap, and impact their customer communication.

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From Adobe to Walmart: How Sprinklr won over the world’s most valuable brands

Intercom, Inc.

?. But long gone are the days of one-size-fits all marketing. The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform. Nowhere is this shift in power from brands to customers more apparent than on the internet’s favorite public playground: social media.

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