The Product Coalition

JUNE 22, 2022

“You cannot be everything to everyone. If you decide to go north, you cannot go south at the same time.” Jeroen De Flander I vividly remember the first time I saw a corporate strategy at the ripe old age of 23. Despite expert communication, workshops, a corporate intranet, and a placemat for your desk, I was clueless. There was an enormous chasm between the company’s goals and my role in executing the strategy.

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Consulting Product Strategy Customer Experience Strategy 143

Intercom, Inc.

JUNE 22, 2022

Today we’re delighted to announce new next-generation bot capabilities that will boost the power of your bots so that your customers get the help they need, faster. Bots are transforming the way businesses support their customers. At Intercom, we’re striving to make our automation bots as powerful as possible, offering companies the fastest way to resolve queries in the face of ever-increasing inbound volume and customer expectations.

Customer Experience 218

Customer Experience Inbound Data Visualization Customer Satisfaction 218

Mind the Product

JUNE 22, 2022

Daniel Harris, Experience Strategy Director at cxpartners joins us on the podcast to talk all about how to deliver that great customer-centric experience to all who invest if your product. [.] Read more » The post Customer centricity: Part 1 of 2 – Daniel Harris on The Product Experience appeared first on Mind the Product.

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Customer Experience Strategy 165

The Product Coalition

JUNE 22, 2022

Edge computing is a distributed computing platform that makes computation and data storage closer to sources. Let’s discuss how this works in realtime applications. Edge computing has transformed the way people handle, process, and deliver various sources of data from many devices around the world. The increasing growth of mobile devices and new applications need real-time computing power, driving edge-computing systems.

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Analytic Tools Data Visualization Customer Experience Software Developers 129

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

Customer Experience

TryMyUI

JUNE 22, 2022

Simply having a good product/service isn’t enough to attract users and create a successful business. You need to reach people that are interested in your solution, have a need for it, and are willing to pay. These three factors are part of a larger image that makes up customer intent and product-market fit. To analyze how your product fits and who the specific audience is, it’s helpful to create a customer persona analysis.

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User Testing Research Software Product Research Blog 97

Userpilot

JUNE 22, 2022

Can you UX designers improve your product’s blank slate UI design and drive more engagement? Getting users started on a blank slate is a great way to go, but if designed badly, it could lead to poor user experience and overall confusion. Add the right UI elements and it becomes an effective way to communicate your product quickly. In this article, we’ll show you why designing engaging first-time experiences is important, how to apply this to your product’s empty state and some of the

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Gainsight

JUNE 22, 2022

One of the big reasons that we started Gainsight Essentials was to keep customers focused on building the strongest possible foundation to drive growth in their business. The goal is to keep things focused on the implementation and application of core tools that can create immediate impact. At the same time, customers have confidence that they can grow into the full capabilities of Gainsight over time within the same system. .

Customer Experience 52

Customer Experience Customer Feedback Webinar B2B 52

Product Culture

JUNE 22, 2022

A simple definition of innovation is creating something that did not exist before. A successful innovation, though, is where “it’s not just a little better, it's got to be 10x better. It's got to be ‘of course I want that instead of what I used before.’ Something that makes a customer 10x more powerful, 10x more badass.”. Subscribe to my weekly Nano-letter: Sign Up.

Definition 52

Definition Naming Leadership Events 52

Userpilot

JUNE 22, 2022

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. In today's post, we'll explore how in-app help can help you improve customer onboarding.

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Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

ProductPlan

JUNE 22, 2022

Product leaders use their product roadmaps as a communication tool for aligning stakeholders. Roadmaps inspire teams working to build, market, sell, and support the product. While “traditional” roadmaps were laden down with tons of details and specifics, modern product management professionals know the advantages of more visual, theme-based product roadmaps.

Feedback Software 52

Feedback Software Roadmap Presentation Systems Review 52

Gainsight

JUNE 22, 2022

Elmer Wheeler is the greatest salesperson you’ve probably never heard of, though you probably have heard his most famous piece of advice: Don’t sell the steak, sell the sizzle. . The problem for software companies in today’s economy is that it doesn’t matter which one you sell—the traditional sales funnel no longer works effectively. That’s because, in a recurring revenue business model, selling comes with a high customer acquisition cost (CAC) that eats into customer lifetime value (CLV) and do

Data Visualization 52

Data Visualization Analytic Tools Product Research Research Software 52

Intercom, Inc.

JUNE 22, 2022

Today, we’re excited to launch Intercom SMS – increase engagement and encourage action with two-way SMS that connects you to your customers anytime, anywhere. For businesses looking for a reliable, fast, and effective way to communicate with their customers, SMS is a no-brainer. With an open rate of 98% , you can almost guarantee that your most crucial messages will reach your customers – and not only that, 95% will read those messages within three minutes.

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Reporting Tools Analytic Tools Research Software Feedback Software 211

Johanna Rothman

JUNE 22, 2022

We use product roadmaps to see where we want to go and the options we might take to get there. Yet, so many of our roadmaps offer only a single and certain destination. If we don't see options, we reduce our innovation decision points—and possibly disappoint our customers. Worse, we create products that don't fulfill our strategy, why the organization exists.

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Roadmap Product Research Customer Experience User Testing 114

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

Product launches

Gainsight

JUNE 22, 2022

SaaS companies may have brought customer success (CS) to the fore. Still, enterprises have found a place for this newcomer function in helping customers realize value from products, churn less, and expand efficiently. The trend started in the mid-2000s when the SaaS model spurred a shift in thinking. Previously, customer sales and acquisition were crucial growth elements.

Enterprise 52

Enterprise Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

JUNE 22, 2022

What is the hook model? How can a product manager use it to create products that your users keep coming back to? These are just a couple of questions we try to answer for you in the article. Intrigued? Keep reading then! TL;DR. The Hook Model is a book by Nir Eyal that helps product teams build habit-forming and addictive products. The aim of the hook model is to make the user see your product as the obvious solution to their problem; this happens through repeated exposure until using your produ

Research Software 59

Research Software Feedback Software Customer Experience User Testing 59